NELILDA (NELLY) BADILLO

acyfyx@r.postjobfree.com

(Cell) 561-***-****

(Home) 561-***-****

SUMMARY

Highly resourceful and dynamic Administrative Office Support Professional with many years of

experience supporting executives and management teams for Top Fortune corporate insurance

leader. Broad-based background includes data entry, customer service, and document processing

within time-sensitive work environment. Strong organizational and detail-oriented skills. Recognized

for building and maintaining partnership across departments that support and improve team

effectiveness. Bilingual (English/Spanish), team player, effective at working with little/no supervision

and committed to getting the job done, while meeting company standards and goals.

Core Strengths:

Internal/External Customer Support Project Coordination

Confidential Information Handling MS Office (Word, Excel, Outlook) and

Report Generation and Travel Coordination SharePoint Systems

Report Filing, Tracking and Updating

PROFESSIONAL EXPERIENCE

STATE FARM INSURANCE COMPANY, West Palm Beach, FL

1998 2016

Administrative Assistant /Sr. Estimating Coordinator

Provided administrative support to departmental team which included: coordinating meetings/office

calendars/travel arrangements, generating reports, and answering phone calls. Operated computer to

enter, retrieve, review or verify/modify data; performs data entry functions and making corrections on

claims for accuracy.

Managed and utilized Audatex database program and web-based applications to support the work

in assigned areas to field estimators.

Partnered with Team Manager in handling confidential records for employees, customers, body

shops and medical providers. Reviewed documents for quality and ensured all required

information was included and accurate.

Open, sort and distributed incoming/outgoing mail. Order supplies and equipment for unit.

Conducted research, collected and analyzed data/information for statistical reports for managers.

Responsible for telephone inquiries and complaints to ascertaining the nature of the call and

resolving personally or directing to the appropriate individual or department.

Scheduled meetings, agenda and minutes for unit including updating calendar.

Filing and copying documents for the unit.

NELILDA (NELLY) BADILLO PAGE 2

1982 1998

Executive Assistant/Administrative Assistant

Provided primary Executive/Administrative support for Divisional Section Manager and Team

Managers acting as a liaison between executive and staff in order to maximize efficiency and

effectiveness. This included: setting-up meetings, agendas, and minutes; training of staff; generating

correspondence/emails messages and handling confidential employee information.

Assisted in training new employees and served as departmental mentor resource through

computer systems, HR procedures, and daily customers services procedures and phone

communication.

Coordinated all logistics for Divisional Team Management; including travel arrangements hotel

accommodations, meeting facilities, and food/catering needs for Manager.

Composed letter, memos and email messages for Divisional Section Manager and Team

Managers.

Responsible for answering office phones, filing, copying and performing other work related duties

and special projects as assigned.

Data entry on personal files for customers, attorney, medical providers and body shop.

Reviewed, updated and paid bills for customers, body shops and medical providers.

CERTIFICATIONS/LICENSES

Florida Notary License; 10/17/2001 - 10/2017 License #FF0639808

620 Florida Adjusters License; 01/31/2006 - 05/312017 #E156641

EDUCATION/PROFESSIONAL DEVELOPMENT

High School Diploma

Continuing Education courses for Florida 620 Adjusters license for the Florida Department of

Financial Services (24 credits every 2 years for compliance to continue to hold license).

Participated in varies State Farm sponsored business and insurance courses to ensure

compliance with rules and regulation of insurance industry.

Contact this candidate