Customer Service State University
Resume:
CHRISTINA LIGUORI
***** ****** **. #***, *** Antonio, TX 78216
*************@*****.***
EXPERIENCE
Dispatcher, ShurMed EMS April 2016 – January 2017
San Antonio, Texas
● Perform a vital role in a dynamic team as a trusted and reliable central point of contact, scheduling and dispatching appropriate crews, equipment, and service vehicles according to customer needs; relaying complete and accurate information timely; and responding promptly to radio transmissions.
● Provide excellent customer service through speaking in a courteous and professional manner; providing accurate information and ETAs; delivering complete answers to questions; and communicating promptly and considerately whenever changes arise.
● Operate effectively in a fast-paced environment, transferring comfortably and competently between tasks to meet immediate demands.
● Anticipate potential challenges in the timing, routing, or coverage of transports. Formulate alternative strategies as needed.
● Use thoughtful planning to reroute trucks and reorganize the day’s schedule as calls of various urgency and complexity present.
● Record information regarding each call received and each transport completed.
Office Administrator, Showcase Developers May 2014 – April 2016
San Antonio, Texas
● Assist residents and contractors by actively listening, responding with relevant information, and clearly communicating any process that is to follow.
● Mange simultaneous projects, keeping notes on work performed, progress made, and next steps needed, to avoid confusion or incomplete work.
● Graciously greet visitors and address phone and in-person inquiries.
● Maintain complete and organized files on all projects.
Auditor, City of San Antonio April 2012 – May 2014
San Antonio, Texas
● Observe and test operations against applicable protocol and standards.
● Clearly document my observations, work performed, results, and communications.
● Communicate thoughtful recommendations based on the evidence gathered and risks involved.
EDUCATION
Master of Accountancy December 2012
University of Texas at San Antonio
Bachelor of Social and Behavioral Sciences December 2009
Arizona State University
FURTHER SKILLS
● Strong verbal and written communication skills
● Proficient at use of Microsoft Suite, including Word and Excel
● Type at a rate of 50 wpm
● Reliable, punctual, and organized
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