Customer Service Representative

Charlean Tate

*** **** ****

Gaffney, SC *****

*************@*****.***

864-***-**** mobile

Summary

I am a highly trained Customer Service Representative who excels at analyzing,

prioritizing and completing tasks in a professional and timely manner. I am a very

enthusiastic professional with over 15 years of experience.

Also, a very motivated individual who seek challenging assignment and

responsibility, with an opportunity for growth and career advancement as

successful achievements.

Skills

Customer and Personal Service Complex Problem Solving

Speaking Administration and Management

Clerical Telecommunications

Writing Sales and Marketing

Work Experience

Receptionist April 2016 – Current

Quad Graphics/Packaging Spartanburg, SC

Welcome visitors by greeting them, in person or on the telephone; answering or referring any inquiries via telephone or in person; Directs visitors by maintaining employee and department directories; giving instructions. Also, maintain security by following procedures; monitoring logbook; issuing visitor badges; sort and deliver mail and assist CSR’S with various duties as needed.

Order Entry Clerk Aug 2015 -Mar 2016

Hubbell Lighting (Volt Workforce Agency) Greenville, SC

Review orders as they are in the system pending before entry; verify all information is accurate prior to submission; assist customers and sales reps with inquiries as needed; prepare/organize daily reports of orders shipped. Other duties as needed.

Customer Service Representative Feb 2009-Aug 2015

American Decorative Fabrics Gaffney, SC

Organize or work with detailed office or warehouse records, using computer to enter, access, search or retrieve data; provide excellent customer service via phone, email or fax; greet customers via email or telephone within a timely fashion; verify order entry input for accuracy prior to submission; work on special projects either independently or with others; provide customers with information regarding type of fabric/price; confirm new or current addresses for delivery prior to order entry/shipping; credit accounts for damages and unreceived shipments etc as needed; perform special projects as assigned by Manager; assist customers and sales reps with inquiries as needed; file, copy and audit orders that have been entered for the day; prepare/organize daily reports of orders shipped to managers; send customer tracking confirmation of the shipped order.

Customer Service Associate Aug 2002-Mar 2009

Lowe’s of Gaffney/Spartanburg South Carolina

Delivered exceptional customer service by greeting and serving customers in a timely and friendly manner; field multiple customer service calls per day; assist Customers/Contractors as needed; managed closing duties; including restocking items and reconciliation of the cash drawer; cash handling for payment of purchases; process Credit Card applications; answer multi-line phones; accept Credit Card payments for customers account; confer with customers by telephone or in person to provide information about products or services; take or enter orders via phone; check to ensure that appropriate changes were made to resolve customers problems; determine charges for services requested; collect deposits and or payments. Other customer service duties as needed.

Front Office Clerk Jun 2004-Feb 2006

Small Smiles Dental Spartanburg, SC

Greet patients upon arrival; assist with registration forms as needed; review data to process patient's chart; insurance verification; scheduling patient appointments; knowledge of office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers; answer telephones, direct calls and take messages as needed; maintain and update filing, inventory, mailing, and database systems, either manually or using a computer; assist Dental Hygienists traveling to schools for presentations; review files, records, and other documents to obtain information to respond to requests; review the inventory and order necessary materials, supplies and services; troubleshoot problems involving office equipment, such as computer hardware and software.

Education

Diploma June 1991

Gaffney High School Gaffney SC

Certificate: (Windows 2007 Excel, Power Point Course) Mar 2008

Spartanburg County Adult Education Spartanburg, SC

References

Upon Request

Contact this candidate