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Customer Service Sales

Washington, District of Columbia, United States
January 23, 2017

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**** *********** ** **** **********, MD 20744



Aiming to secure a challenging management position with a stable progressive company offering career growth through proven performance.


Manager with extensive experience in managerial proficiencies, retail operations, and store management. Profound knowledge of clinical procedures, procurement, and administrative task that can be appropriately utilized to enhance efficiencies in an organization

15 years of extensive experience in retail management

Top producing, high energy manager

Result oriented with a consistent record of exceeding standards and expectations

Self motivated, enthusiastic and profit oriented

Outstanding communication and presentation skills

A unique combination of interpersonal and technical skills

Excellent independent and collaborate working capabilities

Great customer service and analytical skills

Superior customer service ratings


General Manager

My Eye Dr. –Laurel, Maryland 2003 – Present

Generate over $3.5 million in annual sales.

Supervise over 30 staff members in various locations and positions.

Implement overall store management, supervision, and policy application through staff recruitment, training, and development.

Demonstrate positive customer service assistance and general maintenance and appearance of the store.

Achieve financial objectives by preparing budget, scheduling expenditures, and analyzing variances.

Initiate corrective actions while providing quality product merchandising by complying with inventory calculations, schedules, back stock maintenance, and product request for business needs to maximize sales.

Maintain inventories by preparing, verifying, abstracting, controlling, or closing out procurement document files, reports, or records while investigating and clearing discrepancies that may have occurred.

Maintain and comply with company standards regarding performance and store sale metrics.

Demonstrate success working and managing in retail office environments, while addressing a broad spectrum of customer requests and inclinations.

Demonstrate strong communication skills by routinely communicating orally and in writing in order to provide guidance and procedures to staff members.

Proficient in utilization of standard automated optometry equipment and systems.

Ensure compliance of daily activities, including; bank deposits, daily sales, reporting, and store openings and closings.

Direct and control selling strategies in order to optimize daily sales.

Attend and plan company meetings, seminars, and training events in order to promote company progression.

Identify areas of inefficiencies within the company and office and implement innovative corrective actions.

Monitor damaged and defective products in order to control, report, and reduce inventory shrinkage.

Monitor patient flow throughout the office, decrease wait times, and exemplify excellent customer service.

General Manager

Hour Eyes -Washington, DC 1992 – 2013

Oversaw daily business operations in high volume retail environment.

Generated sales of over of $1.5 million annually.

Supervised staff of 14 sales, technical and clerical personnel.

Hired, trained and scheduled store employees for working shifts.

Set price structures and implement marketing strategies for store by utilizing past performance spreadsheets and prediction forecast.

Frequently called to assist at various stores to resolve issues related to staff performance and high turnover rates.

Awarded Manager of the year for three consecutive years.

Selected to open new market territory (expansion).

Previously, managed four stores in the region. Consistently exceeded sales goals.

Accomplishment: In less than seven months, the store is number one in regional sales and is ranked number one in region and number eight nationally in customer service.


Excellent interpersonal skills

Ability to provide appropriate time management skills

Procurement management skills

Strategic Planning

Management Proficiency

Vendor and Client relationship

Customer service and results driven

Report and documentation preparations

Effective verbal and written communication skills

Highly proficient in Microsoft office (Word, Excel, Power-Point, Access, Outlook)

Highly proficient in computer hardware (computer, Hard-driver. Printer, Scanner, Copier)


Bachelor of Science, Management/Sociology, 1987 University of Maryland, College Park

References furnished upon Request

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