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Administrative Assistant Customer Service

Independence, Missouri, United States
January 23, 2017

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***** *. **** ****** *, Apt **** (816) ***-**** (cell)

Independence, Mo 64055 e-mail:

Career Experience

Energetic, competent, professional with 10+ years in Hospitality and Christian Bookstore Sales/ Management along with 20 years of administrative experience with expertise in customer service, computer knowledge

Front Desk Supervisor Detail Oriented “Gets things done”

Database Management Payroll Scheduling/Payment Problem Solving

Managerial Experience Appointment/Scheduling Team Coordinator

Accounts Receivable/Payable Cash/Credit Card and Check Hotel Night Auditor

Customer Service phone/in person Schedule Staff Dependable, Consistent

Office Machines

10-key by Touch 10,000 KSP Data Entry 60 wpm type

Computer Programs: Microsoft Works, Microsoft Office, Excel, SFA, Fossie, Lotus, Outlook

Front Desk Supervisor over staff of 5

Acting in absence of GM and AGM

Assistant to executive personnel: i.e. Dir of Catering/Convention Services, General Manager, plus handling extra Managers as needed

Prepare scheduling of employees/ approval for payment

Manage/train new associates

Multi-task capability with interruptions

Sales of Merchandise with cross-selling skills

Cash, check and credit card handling with balancing of account

Open and/or close computer programs/store for position worked

Accounts Receivable – Direct Billing Clients

Maintain appointment/schedule of managers

Customer correspondence, letter writing, e-mail and faxing

Compile proper records of events, payments, correspondence

Daily/weekly generate computer reports of information to other departments

Regularly worked extra hours to assist other employees or department

Employment History

Residence Inn Hotel/ Union Hill by Marriott, Intl. Kansas City, MO.

Front Office Supervisor 2009 to Present

Lifeway Christian Bookstore Independence, MO.

Key Holder (Part-time) Store Closed 4-2008 to 1-2009

Employment History (cont’d)

Linda A. Resch Page 2

Hyatt Regency Crown Center Hotel Kansas City, MO.

Administrative Assistant (Laid off due to economy) 10-2007 to 12-2008

Metropolitan Community College Kansas City, MO.

Administrative Assistant III 4-2007 to 10-2007

Residence Inn Hotel / Union Hill by Marriott, Int’l. Kansas City, MO.

Sales Coordinator (Position eliminated) 10-2004 to 1-2007

Tree of Life Christian Bookstore Independence, MO.

Shift Supervisor (Part-time) 9-1999 to 10-2006

Adam’s Mark Hotel Kansas City, MO.

Senior Administrative Assistant 6-1994 to 10-2004


Hamilton Business College Independence, MO.

Legal Administrative Assistant / Accounting Minor Diploma

Park College Kansas City, MO.

English / Accounting 18 Hours Credit



Marcia Drake

General Manager

Courtyard by Marriott

11001 Woodson Ave

Overland Park, KS 66211

(913) ***-****

Tim Wessley, Pastor

Clinton Christian Church

7508 Woodson Road

Raytown, MO 64138

(816) ***-****

John Pritchard, CPA

Pritchard Accounting Services

4501 Blue Ridge Cutoff

Kansas City, MO 64133

(816) ***-****


Susan Skov

248 Monestery #411

Springfield, MO 65810

(816) ***-**** (cell)

Cathy Grimm

18801 E. 12th Street Court, South

Independence, MO 64057

(816) ***-**** (w) 816-***-**** (h)

Georgia Stevens

248 Monestery #116

Springfield, MO 658104

(417) ***-**** (cell

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