Customer Service Microsoft Office

Kimberly A. Reeves

304-***-**** ********@*******.***

Financial Aid Administrator

Dedicated Financial Aid Administrator delivering outstanding service to prospective students and their parents. Well-versed in working with student information systems. Extensive experience working with and technical knowledge of student financial aid programs. Highly energetic and self-directed individual who consistently exceeds goals. Exceptional interpersonal communication and leadership skills with 7 years’ customer service experience. Demonstrated success record in:

Excellent communication and written skills, with an eye for detail, using professional skills gained through experience in the work environment and the public

Strong organization and time management skills

Highly focused and results-oriented in supporting complex, deadline-driven projects; able to identify goals and priorities and resolve issues in initial stages.

Proficient in Microsoft Office Suite, Windows; ASPECT, FDPOS, MRYT, QuickBooks, Types 50WPM

Very strong work ethic; Self-starter with a can do attitude; Extremely productive in a high volume, high stress, environment

CORE COMPETENCIES

Achievement/ Results Orientated Self-motivated and driven Strong phone skills

Adaptability/Flexibility Competitive and proactive Ability to multitask

Increase Customer Satisfaction Documentation and reporting Individual and Team player PROFESSIONAL EXPERIENCE

Valley College – Martinsburg, WV April 2016 – Present Financial Aid Administrator

Reviewed student applications, performed verification procedures, review/evaluate appeals and interceded for students with participating departments

Provided timely and accurate financial aid information to student questions and requests

Answered questions and resolved problems for students regarding financial aid and student accounts

Guided students regarding financial aid eligibility, financial aid application procedures and college costs

Counseled students and parents in the financial aid application process and college costs

Develop, negotiate and finalize student financial plans consistent with financial planning policies and procedures and with Federal/State regulations for awarding aid

Work closely with new continuing and re-entry students and their families to ensure the plan and re-plan continue to best meet their needs

Counsel students on all acceptances and other matters related directly to the student financial plan Genesis Healthcare –Charles Town, WV March 2015 – April 2016 Administrative Assistant and receptionist

Handled admissions for new patients and provided customer service for residents

Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information

Assisted with organizing, filing reports, received and distributed mail and faxes in a timely manner

Wrote reports including budget sheets and correspondence from dictation and handwritten notes

Handled uniform and supply orders

Assisted with fundraisers, supported executives and handled extra projects as needed Kimberly A. Reeves

AEGIS Lab – Winchester, VA October 2012 – March 2015 Collection Technician

Collect urine specimens and oral fluids for the purpose of conducting scientific testing for the presence of prescribed and un-prescribed medications and illicit drugs.

Foster communication between the client, Collection Tech Coordinators (CTCs), and Aegis management

Follow the standard operating procedures (SOPs) for sample collection

Ensure the integrity of each ‘Chain of Custody’ and sample

Answer questions from clients and patients regarding Aegis policies

Maintain Compliance Training

Comply with all applicable safety requirements, including the use of personal protective equipment

Order supplies and manage the budget with CTCs as required

Maintain regular communication with Regional Sales Manager (RSM) and Regional Logistics Coordinator

(RLC)

First Data – Hagerstown, MD

Customer Service Operations February 2011 – March 2012

Generated repeat business through successful client follow-up

Answered inbound calls in support of customer needs and performed queries in multiple databases

Conveyed in a reassuring manner step by step instructions to resolve application and account issues and updates

Adhered to government monetary regulations and maintained a 95% or above at all times of company compliance

Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures

Handled RSA accounts (All major banks i.e. Bank of America, Citi Bank, Chase, PNC, Wells Fargo) Buffalo Wild Wings – Martinsburg, WV

Server and Bartender February 2008 – December 2014

Greeted patrons and took food and beverage orders.

Deliver friendly and efficient service to ensure a pleasant dining experience for all guests suggesting menu items and preparing specialty drinks according to corporate specifications

Fostered repeat business and a clientele of regular bar patrons

Top performer in monthly specialty beverage sales competitions

Trained new servers on menu knowledge and steps of quality service EDUCATION

Shepherd University, Graduate May 2010

Bachelor of Science in Business Administration, concentration in Human Resources Minor in Psychology

Blue Ridge CTC, Certificate of Phlebotomy, February 8-May 8, 2014 Externship of Phlebotomy at Jefferson Memorial Hospital August 18-September 8, 2014

References upon request

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