Customer Service Microsoft Office

Administrative Assistant Extraordinaire

CAREER OBJECTIVE

Desiring to leverage administrative operations and fiscal talents for the executive or team, to enrich an office management position And to concur with my gregarious set of characteristics, I am well-diverse with: attention to detail, professional communication, in-depth technical ability, and diligently meeting strict business goals.

SKILLS/TALENTS

High-end Administrative Assistance, Client Relations, Clerical, and Reception proficiency

Program and Project Management, Calendaring, Travel, Logistics, Financial Computations

Savvy Technical Ability (Microsoft Office Suite, Client Management, Electronic Filing) 50 WPM, 10-Key

Efficient Employee Training and Leadership

EMPLOYMENT HISTORY

UC Davis Extension, Center for Human Services Davis, California

Public Education Specialist II, Custom Training and Services Aug 2016- Nov 2016

Diligent management of $1.5 million dollar County contract through unrivaled customer service

Coordinating training conference calls, event planning, and logistics for 14 Counties

Verify instructor compensation status and confirm student enrollments/registrations

Advanced intrapersonal training unit (TU) management with handling multiple tasks in a large volume setting by being responsible for monthly invoicing of training events, corrections, instructor travel documentation, and maintaining accurate information to disburse to stakeholders

County of Santa Cruz, Human Services Department Santa Cruz, California

Typist Clerk III, Staff Development Apr 2014- Aug 2016

Support the Staff Development Program Manager and Team, but also a staff of 550 on all training matters

Work with Fiscal and Payroll for vendor matters and staff development travel reimbursements

Utilization of Microsoft Office Suite to develop routine compliance reporting for management

Multiple contract assistance with Purchase Orders and monthly invoicing

Branding images and creative marketing of all training announcements and group associations in LMS

Generate and maintain 7 lab calendars, 10 staff calendars & team vacation calendar

Support 7 training labs for all technical issues, implementation for 19 Smart Boards project

Annual State Report accounting and validation of 70000 participation hours by creating Excel reports and utilizing Excel formulas and functions that will best sort data for management decision-making

Technical Administrator of HSD Learns - Learning Management System- development and reporting

Clerical assistance to whole department on various projects from video development to poster-making

Nordic Naturals Inc (c/o Kelly Services Inc) Watsonville, California

Accounts Payable Clerk/Receptionist Aug 2013- Mar 2014

Work with the Controller and Accounts Payables Manager on various fiscal projects

Invoice matching with accurate data input for domestic and international payables

Monthly financial document filing and Demonstrator payroll for 200+, biweekly

Weekly check-run mailing: use of sorter, postage, and folder machine

Tradeshow travel/mileage reimbursements and company Credit Card payments processing

Year-end W2 review and validation, 1099s and W-9 verification year-round

Manage domestic and international employee directory of 150+

Front Desk Reception on multi-line phone system and operational knowledge to support customers

County of Fresno, Department of Social Services Fresno, California

Eligibility Worker II/Trainer, Staff Development Apr 2010- Aug 2013

Expert facilitation to train staff on Microsoft Office, CalWIN, electronic data management, and MEDS or other governmental interface systems referencing financial proof and income sources

Verify client financials (bank accounts, income, property resources) to determine welfare program eligibility, using extension program regulations and legal statues, while deterring fraud

Allocation and approval of [emergency] benefits and understanding complex financial rules in benefit breakdown and immigrant prorating to extend Electronic Benefits Transaction [EBT] debit cards

Oak Valley Community Bank Modesto, California

Customer Service Representative I, Dale Road Branch Aug 2009- Apr 2010

Great deal of experience in cash-handling $10000, accepting loan payments and service fees, producing accurate customer service for members, and maintaining daily records of accounts

Daily teller and Vault/ATM balancing and morning auditing of teller work for branch accounting report

Co-assist with branch Federal Reserve shipments and branch limit controls $100000+

Daily and periodic filing of account records and transaction reports

Educational Employees Credit Union Fresno, California

Financial Services Representative II, Barstow Branch Nov 2003- Aug 2009

Multi-array of branch expertise in cash-handling over $500000, accepting loan payments and service fees, producing accurate customer service for members, and maintaining daily records of accounts.

Daily teller and branch/ATM balancing and General Ledger transactions

Routine auditing of teller work and teller drawers; processing daily overs/shorts for accounting report

Manage budget forecasting of branch Federal Reserve shipments and multi-million branch limit controls of negotiable and non-negotiable (traveler cheques, cashier checks, and ATM cards)

Coin, Teller Cash Dispense Machines, and ATM shipment management, daily - several million dollars

Daily and periodic filing of account records and transaction reports

Reception operations and loan application guidance to run amortization and interest calculators

Membership Platform: New Accounts, Individual Retirement Accounts, Trusts, Certificates

Provide high-end customer service to cross-sell to meet and exceed financial goals and maintain memberships, by advanced product and service knowledge

EDUCATION

Cabrillo College, Aptos

12/27/2013 Career Development Courses, Accountancy, Economics, Business Administration

California State University, Fresno

05/22/2010 Bachelors of Science, Criminology - Law Enforcement

Student Internship Spring 2009: County of Fresno, District Attorney’s Office, Homicide Division

Fresno City College

05/17/2007 Associates of Science, General Studies

Center for Advanced Research and Technology, Clovis High

06/04/2002 High School Diploma, Economics & Finance ROP

Student Internship 2000-2002: Clovis Unified School District, CalOnline $50000 Consulting Grant

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