Customer Service Field

CLIFTON CAMPBELL

*** **** *** ******, ********* *6R, New York, New York 10023 • Cell: 212-***-**** • ************@*****.***

Professional Summary

Organized and efficient Flight Attendant focused on creating a positive travel experience for all passengers. Brings in- depth knowledge of customer service with 26 years of experience along with superb problem solving and conflict resolution capabilities a skilled mediator with a talent for setting others at ease. I am seeking to obtain a position in the Hospitality industry where I can use my strong customer service skills and excellent communication skills. Work History

International Flight Leader, 08/1989 to 08/2015

Delta Air Lines, Inc – JFK Int'l Airport, Term 4, Jamaica, NY 11430-1975

Ensured that all crewmembers were fully qualified, properly rested, prepared for flight, had all required licenses and certificates in their possession and were briefed on all specific requirements of the trip.

Utilized standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual.

Worked within flight operations to maintain a culture of safety with efficient procedures.

Managed all systems and situations affecting the flight while preserving passenger comfort, safety and well- being.

Briefed passengers according to company and FAA requirements.

Administered first aid to passengers in distress.

Ensured the passengers needs and expectations were met throughout the flight.

Worked on the Product and Service team where one of my major accomplishments was creating and implementing the Business Elite product.

Worked as a Support Field Service Manager where I helped flight attendants with their needs and the company’s operations

Education

Culinary Tech Center – NYC, NY April 2016 - Present

Hotel Operations (600 Hospitality Certificate)

Delta Flight Center Aug 1989

Flight Attendant

North Shore Community College - Lynn, MA 1988

Associate of Arts: Liberal Arts

Emphasis in Business Management

Certifications/Skills:

Airline reservation systems, Continental Airlines – PARS reservation system, Delta Airlines – Deltamatic reservation system, Certificate in Food Protection NYC, CPR and First Aid certified.

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