Customer Satisfaction, Management, Bartending, Service, Inventory

ALEXIS WASHINGTON

*******************@*****.*** 917-***-**** 202 E. 7th Street, 1A, New York, NY 10009 EMPLOYMENT

Karma Lounge

Bartender/Service Dec.2016 to Current 51 1st Avenue, NY, NY 10003 Responsible for serving all drinks, hookah and bottles for a 60 patron section La Oficina

Waitress/Bartender Sep.2016 to Dec.2016 39 20 104th St, Corona, NY 11368 Responsible for serving all food, drink, hookah and bottles for a 15 patron bar Angels

Waitress/Bartender Sep.2016 to Dec.2016 32 17 College Point Blvd, Flushing, NY 11354 Responsible for serving all food, drink, hookah and bottles for a 20 patron bar Capital One Labs

Administrative Assistant/Principal Coordinator III Nov.2015 to Oct.2016 114 5th Avenue, FL 6, NY, NY 10011 Managed five Senior Directors in the Digital/Data Lab department Maintained daily calendar and schedule for each Sr. Director Managed all meeting schedules and communication for each Sr. Directors Managed all travel accommodations for each Sr. Director Organized and submitted all Travel/Expense reports for each individual Executed miscellaneous team projects at each individual's request Executed daily video conferencing setup for meetings with multiple high level executives Welcomed all guests arriving for business with my team Coordinated weekly catering for multiple major level meetings Community point person for all internal staff (100 employees) Helped plan and execute 2015 Holiday Party for all of NY Lab (500 employees and guests); including budget, vendor relations, major transactions, etc.

General Assembly

Campus Coordinator Headquarters 2014 to Sep.2015 Ensured highest level of maintenance in order to keep the spaces clean and professional for staff and student base Built operations and maintenance to ensure highest level of staff and customer experience Cultivated new relationships and maintained existing relationships with 15 vendors Managed and maintained office inventory for a 200 employee campus Managed and maintained a monthly budget

Provided weekly and monthly reports that outlined progress of my building Solved staff and customer related issues to ensure greatest satisfaction and a cohesive community Developed content featured in employee on boarding Kept up to date on the latest trends of my staff's and customer's industry in order to better understand problems they're working through Managed customer inquiries by email and in person

Cultivated new partnerships and continued to maintain relationships with 5 current partners Planned and executed in person events that introduced GA to people unfamiliar with us Engaged existing partner relationships in tech, design, and business to lead events, classes, and workshops with us Coordinated weekly catered lunch and staff happy hour for 200 employees Interviewed prospective employees and train newly hired employees Managed a team of 25 people

Developed and taught procedures implemented by team of 25 people Massage Envy

Assistant Clinic Administrator 2012 to 2014

Oversaw Sales Associates, Licensed Massage Therapists and Estheticians Ensured highest level of maintenance in order to keep the spaces clean and professional Built operations and maintenance to ensure highest level of customer experience Managed and maintained office inventory for a 30 employee clinic Provided weekly and monthly reports that outline progress of my building Solved customer related issues to ensure greatest satisfaction Responsible for creating new sales leads, nurturing existing leads, and converting leads to sales Responsible for maintaining existing member relationships Kept up to date on the latest trends of our customer's industry in order to better understand problems they're working through Managed customer inquiries by email and in person

Trained newly hired employees

Managed team of 10 people

Product sales

Coaching, Customer Satisfaction, Mathematics, Typing, Microsoft Word, Customer Experience, InDesign, Event Planning, Microsoft Outlook, People Management, Facilities Management, Employee Training, Inventory, Microsoft Excel SKILLS