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Virtualization Administrator

Location:
San Jose, California, United States
Posted:
January 23, 2017

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STEVE STOFFER

San Jose, CA ***** 408-***-****

acyfk1@r.postjobfree.com https://www.linkedin.com/in/stevestoffer

SUMMARY

Experienced in virtualization technologies with the utmost regard for security protocols and uptime of resources to achieve the highest level of customer satisfaction. Supported the production virtual environment including successful implementation of VDI solutions. Accustomed to working in a high-demand, fast-paced environment with a large customer base. Work well as part of a cross-functional team, always willing share knowledge and not afraid to step up to challenges outside my area of expertise.

Proficient in ESX, RHEV and XenServer hypervisor environments.

Developed and supported Citrix XenDesktop, XenApp and VMware View infrastructures.

Responsible for developing Windows and Linux templates in all hypervisor environments.

Proven skills in the day to day support of both Windows and Linux virtual machines.

Provided day to day support for internal customers and customer projects.

Talented with hardware and software repair of customer client systems including thin clients.

Created process documentation and provided training to the IT support staff.

PROFESSIONAL EXPERIENCE

Cadence Design Systems, INC. July 2008 – March 2016

Jr. Systems Admin

Responsible for the installation and configuration of ESXi hosts, create data centers and clusters, configuration of networking, attach storage, configure HA/DRS, define permissions and provided documentation for the deployment of virtual machines by the IT support staff.

Performed upgrades to the ESX infrastructure and kept the Windows and Linux templates up to date.

Built and supported Windows and Linux virtual machines in an environment of over 400 ESX hosts and 6,000 VM’s.

Developed and managed standard templates for the deployment of Windows and Linux virtual machines in ESX, RHEV and XenServer for multiple sites WW and for internal groups. I defined image content, deployment processes, support documentation and training for the IT support staff.

Conducted a POC of XenDesktop and XenApp then architected, built and supported a production infrastructure including; build and configuration of the StoreFront, Controllers and XenApp servers, publish desktops and applications and provided support documentation for the IT support staff and end users.

Conducted a POC of VMware View, then architected, built and supported a production infrastructure including; build, configuration and support of the connection servers, create pools, entitle users and provided documentation for the IT support staff and end-users.

Responsible for managing service requests and repair of Windows and Linux machines for local and remote customers.

Provided support and worked with vendors for customer projects.

Used Power Shell to automate the configuration of Windows 7 virtual machines as part of the

automated, hands-off virtual machine request website for customers.

Systems Administrator (cont.)

Created images, setup and deploy thin clients for the end user to connect to the VDI infrastructure.

Provided training to the IT support staff for the deployment, configuration and repair of Windows and Linux virtual machines.

Participated in scheduled and non-scheduled outages during or after hours to implement upgrades, migrations or provide support to the virtual environment.

Provided training and documentation to customers and the IT support staff for connectivity to virtual machines using NX, VNC and VDI.

Cadence, Design Systems, INC.

Desktop Support Team Lead/ Support Specialist April 1997 – June 2008

Led a team of 8 Desktop Support Engineers.

Re-trained myself on Linux and spearheaded the effort to provide customer support for increased demand by the customer.

Created process documentation and trained other members of the team for the support of Linux on laptop and desktop machines.

Provided level III Windows and level II support of Linux desktops and laptops for the 2,000+ employees at the San Jose, Santa Clara, Cupertino and Sunnyvale sites.

Spearheaded the effort to train others on the team to support Linux and Windows virtual machines on laptops and desktops using VMWare Workstation as well as generate the necessary support documentation.

Architected a new solution for the configuration of VMWare Workstation which helped protect user data in the event of a crash of the operating system.

Installed and configured software in the Windows and Linux environment.

Responded to requests through the Remedy ticket management system to address installation, upgrade and problem tickets requests for PC and Linux systems.

Provided process documentation for installation and repair of PC equipment for the Desktop support team.

Northern Telecom June 1996 - December 1996

PC Desktop Support Technician

Implemented the upgrade of user systems from Windows 3.11 to Windows 95 and Windows NT 3.51/4.0.

Performed the setup, installation, configuration, and maintenance of hardware and software for employee desktop and laptop systems.

Responsible for the installation and configuration of related hardware and software for connectivity of systems to the network.

LSI Logic April 1995 – May 1996

Desktop Support Technician

Responsible for installation, configuration, network connectivity, and repair of PC's, Mac’s, terminals, and printers.

Installation and configuration of peripheral devices such as hard drives, printers, scanners and related software.

Consultation and recommendations for the upgrade or purchasing of PC computer equipment

and software.

Farella, Braun, & Martel September 1994 – January 1995

Desktop Support Specialist

Installed, upgraded, and configured Windows for Workgroups, Word for Windows, Excel, Mail, Schedule+, and WinRules on employee PC desktop systems.

Learned Visual Basic on my own to automate the upgrade of 300 Windows 3.0 systems to Windows for Workgroups 3.1 and reduced the over-all time for each upgrade by 30%.

Performed PC hardware/software compatibility testing and resolved configuration issues.

EDUCATION/TRAINING

RHEV – Red Hat - Certified RHCVA

ESXi 3.5 and 5.0 – Global Knowledge, San Jose, CA

XenServer 6.2 - Global Knowledge, San Jose, CA

Cisco UCS – Cisco, San Jose, CA

Linux Red Hat – Jim Dennis, Cadence, San Jose, CA

Windows 2000 – Quikstart, San Jose, CA

Novell Networking and Advanced Novell--Computer Training Academy, Inc., San Jose, CA



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