Customer Service Sales

Professional Summary

Interests

Skills

Work History

RICHARD P. KNODEL

**** ********** ****, **** *******, PA 19382 (H) 610-***-**** (C) 610-***-**** ********@***.*** Top-performing sales professional with the entrepreneurial vision and leadership skills to drive expansion. Meets goals through strategic business planning and innovative sales initiatives. Hobbies include golf, hiking,reading, biking, & coaching youth hockey Strategic Planning & Execution

Experienced in Workflow Design

Client Relations

Sales Forecasting

Process Improvement

Account and territory management

Revenue and profit maximization

Sales pipeline management

Effective contract negotiator

Excellent listening skills

Experienced in Budget development

Highly organized

Critical and creative thinking

Strong sales proposal writer

Team building expertise

Customer Service Supervision

Senior Account and Business Development Manager 08/2015 to Current Potholerepair.com – Upper Marlboro, Md.

Responsible for New Business Acquisition in the Greater Philadelphia/ Delaware and New Jersey Marketplaces. Networked and interacted with local, national and international associations to optimize industry connections. Executed calling campaigns targeting direct end-user prospective accounts. Researched clients' business issues and goals to offer appropriate solutions. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.

Developed and implemented value-added strategies to increase profitability. Spearheaded expansion and development initiatives in Mid Atlantic Region. Secured $200,000 in revenue opportunities by collaborating with Property Manager partners. Negotiated prices, terms of sales and service agreements. Evaluated current service needs and product satisfaction levels with established customers. Uncovered and qualified prospects and sales opportunities in targeted markets using external resources. Maximized revenues in several programs by implementing creative sales training techniques. Examined marketing material with the consumer perspective in mind to increase sales and expand key client base. Senior Account Executive 12/2009 to 07/2015

Ricoh Corporation – King of Prussia, Pa

Office Sale and Leasing of Multi-function Imaging Devices along with Document & Facilites Management Initiatives. Customer base includes Mid-Market and National Accounts with verticals in Legal, Health Services and Finance. Create and Implement Forecasts and Strategic Account Planning in Chester County, Montgomery County, Delaware County in Pennsylvania and Southern NJ territory.

Responsibilities also include design and installation of Multi-function equipment as well as end user training and support. Experienced in Services Solutions ranging from Workflow, IT and Data Base Monitoring, as well as Doc Management Software.

Extensive training in all disciplines.

Education

Account Executive 10/1993 to 07/1998

Lindenmeyr Munroe – King of Prussia, Pa.

Sale of fine printing papers and related supplies to business forms converters, direct mail printers, and commercial in-plant printing organizations; concurrently oversees the customer service department. Creates and executes marketing strategy for supply chain relationships. Develops and administers warehouse stocking programs. Utilize both local warehouse and paper mill-based distribution. Succeeded in bringing multiples of new customers to the company within an industry experiencing a significant decline. Generated a 40% increase in gross trading margin (GTM) over a span of nine years. Implemented inventory management programs that have enabled customers to cut in-house waste 30% while boosting cash flow and reducing payables.

Negotiated third-party contracts on materials to allow customers to control material costs on an annual basis. Multiple winner of Appleton Papers and International Papers Sales Achievement Contests. Regional Manager

ROLLSOURCE Mid-Atlantic Region

B.B.A: Business Administration

St. John Fisher College - Pittsford, N.Y.

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