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Tech Ops Supervisor

Location:
La Porte, IN, 46350
Posted:
January 23, 2017

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Original resume on Jobvertise

Resume:

Kenneth E. Nichols

*** *. ****** *****, ** Porte, IN 46350 Tel: 219-***-**** Email: acyfa4@r.postjobfree.com

Diversely Qualified Professional with Systematic and ResultsDriven Approach

** ***** of warehouse administration and technical operations supervision experience. Manage the daily activities,

finances, sales & marketing, logistics and customer service matters. Experienced in handling highvalue items,

monitoring the quality, cost, and efficiency of the movement and storage of goods. Implement strategies and plans,

allocate and prioritize resources and provide instructions and oversight. Facilitate escalations and support

operational requirements, steadiness of operations, contingencies, and related interventions. Eager to combine

knowledge and experience and seeking a Warehouse Supervisor position in a supportive environment that fosters

extended learning, professional growth, and strengthens leadership skills, while contributing as a productive team

member.

PROF ES S IONAL EXPERIENCE

Comcast Cable, Michigan City, IN (Sep 2006Oct 2016)

Technical Operations Supervisor

Schedule work for and oversee the activities of 13 direct report technicians, provide directions and enrich

their capabilities, while setting targets, evaluating results, and appraising performances.

Monitor and implement company policies and procedures, and ensure compliance.

Maintain a supportive work environment for technical training and development within the office.

Enforce strict adherence to safety guidelines and standards, and follow industry best practices, it helps

reduce staff incident reports, financial losses, and maximizes profitability.

Educate the staff on compliance and noncompliances of OSHA and site rules, and the hazards associated

them, while providing instructions and guidance on correct safety procedures.

Developed and executed a quality assurance program to prevent mistakes and maintain reliability.

Consistently achieved superior results on install and service metrics.

Comcast Cable, Michigan City, IN (Jun 2002Sep 2006)

CommTech 3

Managed the technical aspects of media broadcast and ensured that all equipment was functional.

Performed a daily average of 10 cable television installations, disconnects, change of service, and service

calls; kept repeat service calls under 5%, checked for cable leakage, and logged daily.

Installed and removed equipment to provide customers with upgrades or downgrades in service.

Attended numerous training classes and completed technical courses, including Nonresponder, CLI, CHSI

Installer, DVR, HDTV, and Comcast Digital Voice training promoted to CommTech 3 position in Jan

2005.

Nominated and selected as a high potential for a sixmonth leadership program, SupervisionBuilding

the Foundation.

Triplex Plating, Michigan City, IN (Sep 1998Jun 2002)

Shipping Warehouse Manager

Managed the daily shipping and receiving operations of a wide variety of products.

Organized and prepared products for shipping, it included packaging; making packing slips, bills of lading

and plating certifications, as required.

Supervised three staff members responsible for loading and unloading of freight with an average of 18 to

20 trucks daily, while providing directions and enriching their capabilities.

Kenneth E. Nichols Page 2

Effectively communicated and coordinated with freight forwarding companies to ensure timely delivery of

products to customers.

A C A D E M I C Q UA L I F I C AT I O N S

General Studies with an emphasis in Leadership

Purdue University, North Central, Westville, IN



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