Professional Summary
Innovative and Results-oriented recruiting professional with 6 years superior experience including: Recruiting for all departments such as Marketing, Sales, Engineering, IT, Operations, General positions, and Education.
Core Competencies
Leadership: Create and implement strategic initiatives and clearly link strategies to plans and objectives
Strategic Thinking: Analyze the organization's competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to competitors
Foster Innovation: Develop, sponsor, and support the introduction of new or improved method, products, procedures, or technologies
Work Ethic: Highly organized and results-oriented approach, and motivation to perform without extensive direction
Teamwork: Work cooperatively with others; as a team leader, demonstrate interest, skill, and success in guiding diverse groups to learn to work together
Professional Experience
Holiday Inn Club Vacations Talent Acquisitions Specialist/ HR Recruiter April 2016 – November 2016
Ensured all Talent Acquisitions and processes are tailored to the client’s needs and added value to our business unit. Sourced, screened, set up interviews and made job offers for sales and marketing positions.
Partnered with directors and hiring managers to determine hiring needs, job descriptions, and effective hiring strategies
Conducted all onboarding and new hire orientation classes
Assisted employees with transfer request
Maintained a positive employment environment by implementing all HR programs/processes accurately and timely, ensuring consistency and fairness.
Ensured consistency in the application and enforcement of policies and procedures and the compliance with all government regulations (EEO, INS, ADA, FMLA, ADEA, OSHA, etc.)
Verified I-9 documents for all new hires and made sure documents were kept current
Developed positive and collaborative partnerships with management to build a robust pipeline of talented professionals for a variety of positions.
Operated applicant tracking system through UltiPro for all requisitions and applicant records
Negotiated salary and benefit offers
Exceeded hiring goals by 20% each month
Teletech Holdings Inc. Recruiter June 2014 – March 2016
Structured and implemented the talent acquisition process and system for 6 different clients. Sourced, recruited, and pre-screened candidates for a variety of skill sets and multiple positions to include contract, contract to perm and permanent placement opportunities.
Partnered with human resources and hiring managers to discuss business objectives, determine hiring requirements, job descriptions, and effective hiring strategies
Produced and launched onboarding procedures and employee orientation class
Created/Organized all recruiting collateral, advertising placements, job fairs, and recruiting seminars
Mentored/Trained hiring managers on legal hiring/interviewing practices and procedures
Developed/Managed external sourcing relationships through professional networking, and direct involvement at community organizations and academic institutions
Source passive and active candidates through a variety of methods including networking, cold calls, referrals, social media, etc.
Executed/Operated Taleo applicant tracking system for all requisitions and applicant records
Generated employee retention programs to decrease turnover
Negotiated salary and benefit offers
Exceeded hire goal by 45% for 2015
Exceeded referral goal by 125%
Corinthian College Senior Admissions Recruiter September 2010 – March 2014
Sourced and recruited qualified applicants for admission to the school in accordance with state and federal accreditation and company policies and regulations
Developed innovative recruitment and enrollment activities including: open houses, regional presentations, training sessions, orientation programs, and career days
Established a diverse candidate pipeline using research, networking, database mining, referrals for prospective candidates
Achieved high recruitment retention by building and maintaining relationships thru mentoring and guidance
Exceeded objectives/monthly goals by 25% each month
American Airlines Advantage Customer Service Manager December 2006 – September 2010
Managed and motivated a team of 15-20 representatives in a fast paced, high energy, change oriented environment.
Provided front line direction to representatives ensuring quality service is provided in each interaction.
Analyzed data and statistical information from data from various database sources as it relates to performance, trends and goal achievement.
Developed representatives by conducting weekly coaching sessions
Developed operational practices that established a positive employer–employee-client relationship and promoted high levels of employee morale.
Rent-A-Center/Cash Advantage Store Manager May 2003 – December 2006
Managed store and provide leadership and guidance to all coworkers.
Created, managed and executed plans to increase sells and profits
Monitor and ensure account management activity with FOCUS training and company policies and procedures.
Managed complex sales cycles utilizing a consultative solution selling approach
Used company programs to manage employees including selection, training, motivation, evaluating, coaching, and developing people.
Developed proposals outlining unique customer business applications, pricing and implementation plans
Education
University of Phoenix Accounting
Strayer University Business Management
Training
Taleo 101
Educational Recruiting
Professional References
Lissa DiMarco Director of Talent Acquisition at Holiday Inn Club Vacations
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Evonne Trevino Manager of Talent Acquisitions at Teletech Holdings Inc
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