Customer Service Microsoft Office
Resume:
Yvonne B Thompson
East Windsor, NJ 201-***-**** *********@*****.*** LinkedIn
Benefits Analyst
Accomplished and productive benefits professional with significant experience in pension administration, calculations, and payroll processing. Proven expertise with client plan design, implementation, testing, and communication drafting for defined benefit plans. Skilled relationship builder with ability to manage multiple, changing priorities. A creative thinker able to balance the needs of employees with the mission of the organization. Possess excellent organizational and time management skills. Provide exceptional completion of client deliverables and project plans.
Core Strengths
Compensation & Payroll Data Analysis Customer Service Complex Problem Solving
Pension Evaluation Employee Relations Reporting Metrics Confidentiality/Diplomacy Communications Project Management Process Improvements Training Research Microsoft Office SQL Lotus Notes Pension Manager DB Connect Data Vision Clarify File Net
Professional Experience
Xerox HR Solutions Secaucus, NJ 2013-2016
Defined Benefit Operations/Functional Analyst
Developed and maintained documentation of process flows, administrative summaries, and standard operating procedures, also identified and assisted in the execution of process improvements. Received and handled client escalations. Worked with other internal groups to prepare test plans in support of technical infrastructure testing, data interfaces in/out of the system, employee communications, internal employee tools, and client reporting. Developed working relationships with the client, third-party vendors and/or ancillary service providers and other internal parties to ensure seamless delivery of specific tasks, special projects and/or participant issues. Reviewed requirements documents to identify consulting opportunities, present requirements to clients to obtain approval on provisional plan updates, and consult with the client on areas to optimize the system and enhance the customer experience through administrative best practices.
Executed and owned research initiatives and the analysis and resolution of technical issues resulting from operational control breakdowns, legislative changes, or system outages.
Worked as a Subject Matter Expert (SME) on a multiple pension plan client, with Cash Balance Pension Plans, Traditional Pension Plans, grandfathered benefits, minimum benefits, with various pension formulas.
Created change of order and managed multiple projects from change order requests, created project plans, managed deliverables and status meetings across internal and external client team contacts.
Developed accurate records for participants with vesting and benefit service from subsidiaries, mergers, and various retirement plans.
Momentum Resource Solutions Edison, NJ 2011-2013
Defined Benefit Operations/Functional Analyst
Executed and owned research initiatives and the analysis and resolution of technical issues resulting from operational control breakdowns, legislative changes, or system outages. Developed and maintained documentation of process flows, administrative summaries, and standard operating procedures, also identified and assisted in the execution of process improvements. Received and handled client escalations. Worked with other internal groups to prepare test plans in support of technical infrastructure testing, data interfaces in/out of the system, employee communications, internal employee tools, and client reporting.
Developed working relationships with the client, third party vendors and/or ancillary service providers and other internal parties to ensure seamless delivery of specific tasks, special projects and/or participant issues.
(Continued Professional Experience)
Worked as a Subject Matter Expert (SME) on a multiple pension plan client, with Cash Balance Pension Plans, Traditional Pension Plans, grandfathered benefits, minimum benefits, with various pension formulas.
Managed multiple projects from change order requests, create project plans, managed deliverables, status meetings across internal and external client team contacts.
Reviewed requirements documents to identify consulting opportunities, present requirements to clients to obtain approval on provisional plan updates, and consult with the client on areas to optimize the system and enhance the customer experience through administrative best practices.
Rosen Group Cherry Hill, NJ 2006-2009
Defined Benefit Operations/Contract Benefit Analyst
Interpreted summary plan descriptions for numerous participant groups (i.e. salaried, hourly, bargained, non-
bargained, contributory and non-contributory). Analyzed calculations with errors and manually resolve system problems and data issues to allow the pension database to generate an accurate benefit. Manipulated the pension software to generate accurate calculations for multi-system participants. Verified accrued service, heritage service, indexing, FAMS, early retirement factors, and FAE.
Created accurate records for participants whose records have been incorrectly built during conversion from one system to an alternate system.
Developed accurate records for participants with vesting and benefit service from subsidiaries, mergers and various retirement plans.
Selected to work on the Boeing Pension Plan.
Recognized for providing appropriate client solutions, documentation, communication, and consistent follow up.
Additional Experience
Xerox
Defined Benefits Operations/Payroll Analyst - Tested data updates and verified system calculations for participant service center. Reviewed Qualified Domestic Relation Order (QDRO) to calculate benefit segregation and processed payment of benefit amounts.
Defined Benefits Operations/Functional Analyst - Manually calculated complex retirement benefits not processed through the pension database. Created various processes to increase productivity, identified flow process gaps, and documented solutions.
Education
Manhattan Business Institute
Courses of study Business Administration and Accounting
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