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Program/Project Management

Atlanta, Georgia, United States
January 22, 2017

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Robert Moore Jones, PMP

**** ***** ****** *****

Lawrenceville, GA 30043


Objective: To provide servant team leadership on a strong management team.

Career Chronology:

Sr. Program Manager, Delta Airlines 5/2015-Present

Serving as Sr. Program/Project Manager for the Mercury Program. Managing daily activities for three programs: Arbitration Engine, Leveraging Push and Notification Improvements, and Customer Seats Notifications (NOTFs). These programs include these work streams which encompass changes to dozens of applications working with over 100 matrix resources from IT and Business teams: Brand Consistent Emails, Gate/Terminal NOTFs, Connecting Gate and Baggage Carousel on IFE, Employee Push NOTFs, International Calling and Texting, Arbitration Engine Integration, What If Functionality, and more.

Sr. Program Manager, Portfolio Management COE Leader, Home Depot 7/2013-5/2015

Served as de facto Director of the EIS PMO in the IT Business Analytics Portfolio Management COE Leadership role within the EDW/BI/Big Data/Business Analytics Enterprise Information Services dept. responsible for directing all PM and PgM activities. Responsibilities include:

- Resource Manager for a departmental PMO of 15-20 PMs, Sr. PMs and Program Managers

- Providing oversight for a portfolio of 250+ projects

- Serving as Financial Manager over the department

- Implemented and managing the dept's Request For Service (RFS) Intake and Fulfillment process

- Providing oversight for our dept. PMO in complying with the EPMO PMM governance

- Implementing ITIL Service Level Management for the EIS ’' Services Catalog, SLAs, SLTs & OLAs

- Designed and implemented the Project Management Methodology specifically for the EIS dept.

- Developed PM and BA phone interview testing checklists and executed over 100 phone interviews to qualify candidates prior to selection for in-person interviews

- Initiated and led offsite strategic planning quarterly meetings with 11 COEs' directors and managers.

- Established standard artifacts and repeatable processes for the dept PMO to serve the 11 COEs

- Trained the PMs on the standard artifacts and repeatable processes

Senior Management Consultant, Marta PMO 2/2012-7/2013

Served Marta Technology in a Senior Program/Project Manager role managing multiple programs and projects, including Exchange 2010 Upgrade, Trapeze Full Suite Upgrade, Enterprise Vault Upgrade, Breeze IVR Upgrade, ArcGIS 10.1 Upgrade, and Database Audit Vault Implementation for HR/Payroll, HR/Personnel, and Finance/GL

IT Director of Operations for Atlanta Public Schools (APS) 10/2008-2/2012

December, 2011 – March, 2012: Served as Director of IT Services and Delivery leading the Field Support, the Desk-Side Support, the Help Desk, the IT Asset Management, and the IT “School Reform Teams” (SRT) Integration Account Management teams; and, directing a Learning Technologies Manager.

August, 2011 – December, 2011: Served as de jure IT Director of Operations/Infrastructure leading the Network; the Data Center; the Storage, Server, and Backup; the Telecomm/Voice; & the AD/Email teams.

June, 2009 – August 2011: Served in a Senior Management Consulting role as de facto IT Director of Operations and Infrastructure, de facto Chief of Staff to the Executive Director and CIO, and Program/Project Implementation Delivery Management.

October, 2008 - June, 2009: Served in a Senior Management Consulting role in leading a process improvement initiative for the APS Finance Dept. working with all APS departments, including Transportation, Security, Nutrition, Facilities, Purchasing, IT, Finance and Accounting, External Programs, Title I, Educational Curriculum, School-Based Services, and Internal Audit.

Senior Project / Program Manager for AT&T / Mobility 6/2008-10/2008

Served in Sr. Program/Project Mgt. delivery role for EDI / DITREX implementations with external customers and internal business/development matrix teams utilizing AT&T's new IT-UP methodology. Also served as Program Manager for entire DITREX EDI team concurrent with serving in the Business Analyst role for several of the projects for which I also served as PM. Also served on the On Boarding Senior Delivery Mgt. team responsible for integrating new internal/external client-to-middleware applications.

Senior Project Manager for InterContinental Hotels Group (IHG) 3/2008-6/2008

Served in project leadership role for the Holiday Inn Global Repositioning efforts, which entail total web rebranding and solution implementation for IHG's flagship brands. Served under consultative contract through Systems Engineering Services Corporation (SESC).

Senior Management Consultant, Marta PMO 8/2007-3/2008

Served Marta Technology department in a senior management consulting role through a management consulting company affiliated with Marta. Led the development, implementation and training of the PMO Methodology and Framework. Participated in the implementation team that launched (“stood up”) the PMO. Assisted in the configuration and integration of HP’s Portfolio and Program Management (PPM) application with the PMO Methodology and trained the PMs on PPM as we implemented PPM.


Senior Project Manager / Delivery Manager, AT&T / BellSouth / Wireline 1/2007-7/2007

Served Online Markets Web Delivery group as Delivery Manager for various enhancement projects in the Servicing domain. (AT&T merger expedited contractor staffing cut backs.)

Served as Delivery Manager for various projects in AT&T Web Delivery Online Markets Southeast.

Senior Project Manager / Prime Integrator, Genuine Parts Company (GPC) 1/2006-1/2007

Served Business Products Group (BSG) as Sr. Project Manager / Prime Integrator in field operations IT development and support environments for GPC’s new PMO; transforming an unstructured IT environment with SDLC processes and significant cultural changes, disciplines, and project/program management standards; providing leadership and management over the entire SDLC, encompassing the feasibility, requirements, design, development, QA and deployment and support SDLC phases; and, serving in the program and project management roles for over 50 projects in the largest BSG portfolio. GPC is a Fortune 500 company which either owns or affiliates with over 6500 NAPA Auto Parts stores.

B2B EDI Senior Manager, UPS Supply Chain Solutions 6/2005-1/2006

Served in Sr. Manager role for UPS-SCS B2B EDI Mercator and Gentran development and production support teams, managing 13 direct reports plus contract resources in 24x7 support environment. Senior

Senior Project Manager, SunTrust Bank 11/2004-6/2005

Served in Senior Project Management role for Enterprise IS managing implementation of CRM application for SunTrust’s Business Banking line of business.

Senior Project Manager, UPS Supply Chain Solutions 08/2004-11/2004

Served in PMO Program Management role for Request For Movement (RFM) project. Responsible for managing multiple RFM projects, consolidating their project plans into a master schedule, tracking planned vs. actual resource costs and working project issues. (UPS cancelled RFM to cut costs.)

Senior Project Manager/Account Team Director, USMotivation ( 05/2004-08/2004

Served in IT Project Manager role managing implementation of USM’s proprietary software products for marketing incentives programs in select USM clients, including Graybar, Volvo, Karastan, Office Depot, Southwire, Georgia Marble, GE, Xerox, Diebold, Mohawk, & Southern Company. Also served in enterprise-wide Account Team Director role at USM for EMC. (Company sold; IT eliminated.)

Senior Project Manager, The Home Depot Corporate Headquarters 01/2004-05/2004

Served in Project Manager role for and eBusiness projects. Responsible for project entirety, entailing feasibility & project charter, project costing, project schedule development, and managing the day-to-day execution of the project through development, testing, and production turnover. BroadVision integrated eBusiness platform. Mercury Test Director integration testing defect tracking. Load Runner automated testing tool. Informix DBMS. PVCS source management. Interlock SDLC methodology. There were over 100 functional & technical staff on eBusiness team.

Senior Project Manager, Delta Technologies (DT) and Delta Airlines (DL) 10/2002-01/2004

Served in Release Manager / Senior Project Manager roles for Revenue Pipeline program. Responsible for delivery of all applications functionality. Served as Release Manager for Revenue Pipeline program in leadership group with matrix team of 200, with 80-100 dedicated fulltime. Reported to DL Program Director (an Accenture partner) and DT VP. Served as Senior Project Manager for Revenue Pipeline Applications Development group of 30 developers in an object oriented environment. Reported to DT Manager/Director of Applications. Project was completed as of 12/31/03.

Senior Management Consultant, AT&T / Cingular Wireless 11/2001-10/2002

Served on leadership team for strategic transformation of merged wireless companies’ IT functions. Reported to VP, Operations in a de facto Chief-of-Staff capacity.

Provided leadership and support for 10 strategic initiatives (11/01-7/02):

•Consolidation of Production Operations and Technical Support into a single IT Operations organization;

•Development and implement an Enterprise Command Center (ECC);

•Define and document change management procedures and apply uniformly across all critical systems;

•Implement adequate Technology Continuity and Disaster Recovery capabilities;

•Select and implement a standardized problem management system;

•Re-Engineer infrastructure to improve reliability and availability;

•Improve IT Operations Readiness;

•Develop and implement Help Desk improvement plan;

•Construct and implement a training plan to improve technical and crisis management skills; and,

•Define, measure and communicate service level metrics and performance across the organization.

Provided implementation delivery management services for multiple projects (7/02-10/02).

Program Technology Lead / Senior Project Manager,

Randstad North America (international staffing), corporate headquarters 01/2001-11/2001

Served in Project Management for PeopleSoft implementation project of the 7.5 Back Office and 8.1 Staffing Front Office applications leading a team of 80 functional and technical subject matter experts

supporting Randstad IT integration of affiliates acquired through M&A. Implemented production support and IT departmental standards and procedures. Responsible for Change Control implementation for all applications. Responsible for implementing Security for enterprise-wide IT infrastructure. Managed internal/external interfaces, including EDI and non-EDI. Supported Systems Integration Testing and other phases of the Systems Development Life Cycle. Reported to VP and CIO.

Director of Corporate Systems, ING Americas, 03/2000-12/2000

Directed PeopleSoft Financials team of 12 permanent and 20 contract resources. Provided vision and leadership for Corporate Systems IT Department. Executed strategy to ensure that Corporate Systems meets business unit goals and requirements. Built/coordinated technical capability within IT infrastructure and the IT Architecture team. Developed and executed technical Service Level Agreements with Business and Technical partners. Developed and executed management for operational and project budgets.

Initiated implementation of Software Configuration Management (PVCS) for Financials team. Initiated change control management (Tivoli) for Financials team. Directed technical activities related to supporting New Products for five sites acquired through M&A. Supports Shared Services functional support areas. Reported to VP and CIO.

IT Manager, Norrell/Interim/Spherion Corporation (Headquarters) 01/1997-02/2000

06/99-02/00: Served as Consolidation Planning Manager for conversion of front/back office applications, including PeopleSoft HRMS/Financials, Norpay Pay/Bill, and BOSS Front Office systems.

04/98-10/99: Served as Senior Project Manager for Core Systems Y2K Remediation.

Managed Y2K remediation of highly customized PeopleSoft HRMS/Financials Pay/Bill systems.

Managed 5 project managers, 33 developers, 7 Y2K consultants, 2 DBA's, and 2 project administrators.

Created project plan and budget, identified resource requirements, managed vendor relationships, recruited and hired project team, and managed the project from end-to-end.

01/97-04/98: Served as Senior Business Analyst for Core Systems PeopleSoft Financials implementation.

President/Founder, Natural Information Solutions, Inc. (NIS) 08/1991-Present

(Sub-Chapter “S” corp.) Providing IT services, such as project management; systems analysis; application

software development; software package implementation; marketing and recruiting for consulting firms and

client companies. (NIS contract engagements are listed in resume addendum.)

Transmark, USA (aka Landmark Insurance Services, Inc.) 08/1987-08/1991

Senior Vice President, CIO (90-91)

Director, Information Resources Management (de facto CIO) (87-90)

Established IRM as subsidiary, doing business in the USA as IRM Services, Inc., and in Canada as IRM

Northern Services, LTD, providing mgt. consulting, information technology, and information resources

procurement services to all subsidiaries and affiliates. Provided mergers & acquisition support services.

Participated in IRM budget review and approval process. Established and staffed IT Help Desk services for

all subsidiaries. Staffed and directed IT consulting activities enterprise-wide. Provided as certified

resellers IT resources at wholesale costs to all subsidiaries and affiliates. Implemented project management

& time reporting standards for IRM staffs for virtual chargeback. Directed implementation of physical

inventory software to track IT resources at each affiliate. Directed dev’t. of Policy Admin. System for GSL

& reporting systems from EDS mainframe interfaces; Print Shop Management System, Forms

Management System, and Records Management System for Interform Corporation subsidiary in

Pittsburgh; Quality Information System for Pioneer Plastics in Auburn, ME; Ticketing System and USAir

Billing System interface for Chautauqua Airlines; Direct Mail Marketing System for Cotton Ginny,

Toronto; and, Frequent Flyer Coupon System for travel agency subsidiary. Transmark began in 1987 as a

holding company over Guarantee Security Life Insurance Company (GSL). Bob was one of the original

six directors on the corporate management team. By 1990, 35 companies had been affiliated with

Transmark from various industries (retail, manufacturing, travel agency, airlines, hospitality, apparel). In

late 1990, Transmark became Landmark Insurance Services in preparation for tri-annual audit. In 08/91,

all of Transmark’s companies were seized by the Florida state insurance commissioner because the

liquidity value of GSL’s reserves and holdings fell below that required to be legally solvent.

Baptist Medical Center (Jacksonville, FL)

Systems and Programming Manager 01/1987-08/1987

Managed an MIS staff of thirty programmers and analysts.

Price Waterhouse Management Consulting Services (MCS) 04/1984-01/1987

Manager, MCS (86-87) MCS Senior Consultant (84-86)

Managed implementation of American Software (ASI) Purchasing and Materials Management Systems (P&MM) at Cleveland (Ohio) Electric Illuminating, Orlando Utilities Commission, Jacksonville Electric Authority (JEA), and St. Johns River Power Park (joint venture between JEA and FP&L).

Designed, developed and implemented PC-based Inventory and Purchasing systems at SJRPP, used for almost two years prior to implementation of mainframe applications.

Designed Executive Benefits Tracking System for Koger Properties.

Managed development of conceptual design for SNAP, State Nutritional Assistance Program, a FL-state-wide debit card POS application for American Transtech, an AT&T company.

Conducted EDP Audits for Barnett Banks of Florida (now Bank of America) and their holding company.

Conducted third-party reviews (EDP Audits) for customers of Computer Power, a national mortgage service company acquired by ALLTEL.

Designed the Cost Accounting System for Riverside Hospital.

Developed and implemented bank acquisition Core Deposits Tax Valuation PC-to-mainframe data conversion and reporting system for Barnett Banks of Florida.

Implemented Disaster Recovery Plan for Jacksonville Port Authority.

Cap Gemini America (formerly DASD Corp.), Sr. Systems Consultant 09/83-04/84

Designed Transportation System (ADABAS) for Florida Rock Industries.

The Charter Company, Programmer/Analyst, Systems Analyst 05/82-09/83

Project Manager for corporate-wide Jeffery Walker Accounts Payable system.

Voyager Life Insurance Company, Contract Programmer 01/81-05/82

Converted life insurance applications from IBM 370 to IBM System 38.

Western Carolina University Controller’s Office, Systems Accountant 04/79-01/81

Clemson University Computer Center, System Programmer 04/78-04/79

Supported Operating Systems. Supported Job Accounting.

Western Carolina University Computer Center, Programmer/Analyst 01/77-04/78

Supported Accounting, Registration, Scheduling, and Alumni Management systems.

Western Carolina University Computer Center, Student Operator/Programmer 06/74-01/77

Wake Forest University Bookstore and Stadium Complex, continuous part-time employment

While attending Wake Forest (’72-’74) and during high school (’70-’72) 07/70-06/74


Bachelor of Science in Business Administration, Concentration in Information Systems, 1977

Western Carolina University (WCU); 3.1 GPA

Attended Wake Forest University, 1972-1974

Attended WCU Graduate School of Business (MBA), 1977-1978


PMP, license # 1457206

ITIL Foundation Certification

Clarity (v12.1) Project Portfolio Management (PPM)

AT&T IT Unified Process (IT-UP) coursework required for PM and PgM service at AT&T.

PeopleSoft 8.0 Staffing Front Office, 7.5 Security Administration

PMI current member; PMP Certification

ABT Project Workbench

PeopleSoft Tools I, Query, nVision, AR, Billing

Fundamentals of Visual Basic, Object-Oriented Principles, and C++ Development

Mindspring/EarthLink Internet Web Page Development (HTML)

SBT Accounting Systems; Certified SBT Products Trainer

American Software Materials Management & Purchasing Software

CDP, CISA, CCP certification (passed all exams on first attempt)

Service Manager Training

Skills Summary:

Project Management: Jira, PMI/PMP, HP PPM, MS-Project 2013, Project Server, MS-Office, Visio, Interlock SDLC, Express / Express One / Prism, CMM, Niku/Clarity/ABT, Project Workbench, Agile SDLC Methodologies, Price Waterhouse System Management Methodology, PMBOK, 6-Sigma, Method/1, MPAC, Super Project, TimeSlips, TimeLine, PrimaVera, ProjTrac.

Management Consulting Services: PMO Implementations; ITIL; eBusiness; EDI; ERP; Engagement Management; Project Management; Business Analysis; Software Package Implementation; Disaster Recovery Planning; Security; Maintenance, Planning, & Control; Financial Reporting; Purchasing & Materials Mgt.; Data Warehouse; SDLC/Waterfall, Iterative, RUP, UML, RAD.

Client-Server: RISC 6000, Unix/Windows NT/XP, SCO, Linux, and Novell.

eBusiness: BroadVision, .Net, J2EE

Testing: Mercury Test Director / Quality Center, Load Runner

PeopleSoft: Financials 5.12, 7.5; HRMS 7.01, 7.5; Front Office 8.0, Query, Application Engine, Cobol, Crystal, DMS, Mass Change, nVision, Panels, PAR files, PeopleCode, Shell Scripts, SQR/SQC, Stored Statements, and Views.

Applications: Trapeze, PeopleSoft Fin & HRMS; SBT GL, AP, AR, Fixed Assets, Cash Receipts, Inventory Control, Sales Order, Purchase Order, and Systems Manager; American Software Purchasing and Materials Management; ADP Payroll; AcctMate GL, AP, AR, Payroll; Solomon GL, AP; JD Edwards, Great Plains; Lawson, Quotron; Commercial Paper; Jeffery Walker AP; and, Job Accounting (SMF/RMF), Goldmine, ACT, Sales Force Dot Com (SFDC).

Software: Mercator, Gentran, SQR/SQC, Cobol, C, C++, Java, Assembler, FoxPro, dBase, Basic,

RPGII/III, WSU, SAS, Adabas, RM-Cobol, Micro-Focus Cobol, CICS, Tivoli, PVCS, SharePoint,

Documentum, Siebel, ClearCase, Hyperion, ClearQuest Change Management, Change Gear, Heat, Rational,

Brio, Business Objects, RAD, RUP, UML, Siebel, Vantive, Remedy, VSS.

Hardware: RISC 6K, IBM (Mainframe & Mid-Range), Dec/Vax, Mac, DG, Sun, Honeywell, Wang.

DataBase: Oracle, Informix, SQL, SQL Server, Teradata, Hadoop, IDMS, FoxPro, Progress, Access, RDB, Informatica, Adabas, & MySQL.

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