Customer Service Supply Chain
Resume:
Jo Anne Hall
************@*****.***
SUMMARY OF QUALIFICATIONS
U.S. Army veteran with over 10 years of experience in Management, Finance, and Supply Chain functions within the federal and banking industries. Proven track record in process management, organizational development, and customer service. Experienced in the supervision of personnel including performance analysis and reviews. Able to communicate across all levels of an organization in order to complete project on time and within budget. Possess a Bachelor’s Degree in Business Administration.
EDUCATION & TRAINING
(BBA) Bachelor’s Business Administration, Strayer University, 2014
Life & Annuities Insurance License, 2012
TECHNICAL SKILLS
Intuit Quickbooks Software
SAP APO
Accutrac & AuditWare
EspSoftware Employee Schedule Partner
eOriginal eCore Business Suite
Outlook, Office, Access, Excel, Word, & PowerPoint
CyberMatrix POS
Simulation Software
Oracle Inventory
Kronos Workforce Timekeeper
Microsoft Dynamics AX
IBM Lotus Notes
File Maker Pro Software
SSA Global Software
Experian Creditinomics
EMPLOYMENT HISTORY
Payroll, Time & Leave Specialist 10/2014-Present
Department of Veterans Affairs
Primary timekeeper for approximately 14 groups of time and attendance records
Receive and distribute Earning and Leave Statements, entering electronic requests for overtime as necessary
Verify and electronically post time and attendance records
Type reports, letters, schedules, and various other materials as needed
Provide timekeeping and other clerical support for approximately 200 employees
Participate in a semi-annual post audit on time and attendance records
Process Support Specialist 04/2012-08/2014
Bank of America-DISYS
Provided timely processing of load modification documents for FHA, VA, and Conventional Mortgages
Ensured quality and precision of documents resulting in 100% efficiency in quality assurance audit
Completed daily functions while managing multiple tasks simultaneously
Regularly tested the credit underwriting function for compliance with policy guidelines and reviewed significant policies for prudence and staff adherence to policy.
Monitored and performed examinations during process management duties to ensure checks and balances on authorization guidelines and adequately tracked and analyzed the impact of previous changes, to include regular reviews
Reviewed bank audit and loan review functions in the government loan operations
Partnered with neighboring departments to ensure the practice of proper procedures
Remote Customer Support Representative 03/2011-04/2012 Credit Card Division-HSBC Acquisition) Capital One
Utilized development testing, long-term performance gauges, and performance analysis on underwriting, marketing, and portfolio management decisions
Implemented audits and strategies through the channels of communication, operating systems, and networks
Monitored the attrition, volume, dependence, securitization, and stability of cobranded and affinity card relationships
Stayed current on new regulations which affected operations, communicating changes to management.
Conducted checks and balances on end-of-month and sum-of-cycle formats within credit card operations
Conducted process management functions on orders and maintenance requests for credit, debit, and ATM cards.
Started the process and fulfillment procedures to resolve internal and external member requests in a timely manner
Tax Examiner-Contact Representative 10/2009-09/2010
Department of Treasury (IRS)
Maintained knowledge of tax codes and accounting procedures to evaluate financial information
Conferred with taxpayers and their representatives to discuss regulations and resolve problems
Partnered with support teams during audits to conduct and configure issues in program and control failures
Assisted specials teams in the process management area to help system and account recovery procedures
Conducted independent field audits and investigations for income tax returns to verify information or amend tax returns
Senior Account Executive - Loan Officer 08/2006-02/2009
HSBC Bank-Household Finance
Prospected and obtained appointments through sales generation with prospective clients
Explained to clients various loan and credit options available as well as terms of services
Met with applicants to obtain information for loan applications and answer inquiries
Processed and analyzed applicants’ financial status, credit, and property evaluations for approval
Ensured processing of approval within specified limits and managed the closing of all deals
Supply Chain Manager 12/1996-03/2005 United States Army
Monitored forecasts and quotas, conducted research, and completed analysis to identify changes or to determine their effect
Managed activities related to strategic purchasing, material requirements planning, inventory control, and warehousing
Directly supervised and trained 10 supply technician personnel and provided technology management for other departments
Provided performance metrics for the evaluation of supply chain factors such as product cost and quality
Completed daily, weekly, and monthly audits in accordance with federal policies and regulations
Designed and implemented business strategies and created cost reduction through financial auditing
Regularly reassessed processes to determine and measure performance of efficient/inefficient links within the purchasing and procurement system and make necessary corrections
Measured wholesale response time to supply support activity requisitions while awaiting stock replenishment
Contact this candidate