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Customer Service Sales

Location:
Maple Heights, Ohio, United States
Posted:
January 21, 2017

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TIFFANY POWELL

**** ******** ******, ***** *******, OH 44137 H: 216******* C: 216******* acyej9@r.postjobfree.com

PROFESSIONAL PROFILE

High energy, confident professional with an infectious enthusiasm for technology, problem solving,

meeting deadlines, and conquering a company’s biggest challenges. Proven track record of getting

things done.

PROFESSIONAL VALUE OFFERED

Professional coach whom developed order to fallen teams and provided

guidance to rebuild the morale and rapport with employees and customers.

Has encouraged relationships between stakeholders and the company and

provided them assurance through persuasion and empathy. In just a few

months I increased the company’s revenue by more than 5%.

SKILLS

Accounting, administrative, Coaching, communication skills, Hardware,

Creative problem solver, Crystal Reports, addressing customer concerns, client

relations, Customer Service, Customer Service training, Data Entry, direction,

dispatching, Employee development and training, Facility Maintenance,

Finance, financials, Great Plains, Image, Inventory, invoicing, Mac, Microsoft

Office, office, Outlook, Microsoft Project, Windows, negotiation, order entry,

Problem solving, processes, proposal, research, Sales, SAP, shipping, Spread

sheet, Statistics, Phone, Training development, Troubleshoot

EXPERIENCE

04/2016 to 09/2016 Project Specialist

Adecco/GE East Cleveland, OH

Training, and documentation guidance. Data entry and

solution discovery Job Creation Contractor/ third party vendor

communication, follow up, coaching, and assistance Employee

development and training Work order, Audit, and proposal follow up and

creation Spread sheet/report creation, updating, and communication

Customer communication SAP/REV REC entry Daily updating of

Quickbase, BOX and Smartsheet Shipment initiation and material

tracking Installation processes, follow ups, documents, and tracking.

07/2013 to 04/2016 Project Coordinator

Bass Security Bedford Heights, OH

Provided training and guidance on maintaining client relationships and

accounts.

I answered incoming calls and made Outgoing calls, dispatching Data

Entry (Product Entry and work order entry).

Order completion beginning to end, aiding in the set up and completion

of new and pre-existing construction projects, research I do follow up

and invoicing for multiple fields in my accounts Instakey Processing

Problem solving Training, Process writing, and Coaching Quoting, RMA's

Provide customer updates and acknowledge their request.

I am the daily point of contact on my accounts.

Described product to customers and accurately explained details and

care of merchandise.

Communicated with vendors regarding back order availability Answered

product questions with up-to-date knowledge of what their location

may need or expecting.

Handled daily heavy flow of paperwork and cooperated with the

accounting departments on invoicing and shipping problems Scheduled

daily inventory pickups and deliveries with vendors Developed reputation

as an efficient service provider with high levels of accuracy Investigated

and resolved customer inquiries and complaints in a timely and

empathetic manner Served as the main liaison between customers,

management and sales team Ensured superior customer experience by

addressing customer concerns, demonstrating empathy and resolving

problems on the spot Managed a wide variety of customer service and

administrative task to resolve issues quickly both internal and external

Managed both National and Local accounts Phone call direction

Learned referenced, created and maintained product knowledge and

plans for my accounts and others.

Created, approved Handled daily heavy flow of paperwork and

cooperated with the accounting departments on invoicing and shipping

problems Scheduled daily inventory pickups and deliveries with vendors

Developed reputation as an efficient service provider with high levels of

accuracy Investigated and resolved customer inquiries and complaints

in a timely and empathetic manner Served as the main liaison between

customers, management and sales team Ensured superior customer

experience by addressing customer concerns, demonstrating empathy

and resolving problems on the spot Managed a wide variety of customer

service and administrative task to resolve issues quickly both internal

and external Managed both National and Local accounts Phone call

direction Learned referenced, created and maintained product

knowledge and plans for my accounts and others.

Created, approved, and replenished supplies and funding for contractors.

Managed small projects from start to finish, along with negotiation and

financials Initiated most all shipments and follow ups Identified,

communicated, and eliminated risk and completion issues.

08/2009 to 12/2012 Technical Support

Lexicomp Hudson, OH

Conducted Software testing Troubleshooting, and installation of software,

handheld device, online, and desktop troubleshooting.

Customer service, technical support Employee training, Live chat

support, account updates in the server for passwords, activation,

canceling and expiring subscriptions, and payment processing Up-selling

Manual installation though computer programs.

Provided support was level one and two. Data Entry Remote access

Desk top support Live conference/show support Answered an average of

70 calls per day by addressing customer inquiries, solving problems and

providing new product information.

Described product to customers and accurately explained details and

care of merchandise.

Provided an elevated customer experience to generate a loyal clientèle.

Recommended, selected and helped locate and obtain out-of-stock

product based on customer requests.

Answered product questions with up-to-date knowledge of sales and

promotions.

Effectively communicated with and supported sales, marketing and

administrative teams on a daily basis.

Developed reputation as an efficient service provider with high levels of

accuracy.

Investigated and resolved customer inquiries and complaints in a timely

and empathetic manner.

Served as the main liaison between customers, management and sales

team.

Ensured superior customer experience by addressing customer concerns,

demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to

resolve customer issues quickly and efficiently.

Directed calls to appropriate individuals and departments

EDUCATION

Bachelor of Science: Project Management

ITT Technical Institute Strongsville, OH

(Incomplete due to school closing)

Also obtained Six Sigma Yellow belt.

2012 Associate of Applied Science: Visual Communications

ITT Technical Institute Warrensville, OH

Visual Communications Completed Advanced Customer Service training

Completed additional training in computer software, hardware, and Microsoft;

proof available upon request



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