Customer Service Sales

Carlos Barreiro

786-***-**** - **** Van Burren St. Apt. 1 Hollywood, FL 33020 *********@*****.***

Versatile professional adept at managing multiple projects, providing exceptional customer support, and stream office operations for major productivity gains. Expert in building client/vendor databases, optimizing billing processes, and crafting high-impact proposals and presentations. Technology: Excel, Microsoft Word, Outlook, Lotus Webmail, EDI, and JDA systems.

Account Management

Customer Service

Direct Sales

Customer Retention

Presentation Skills

Enforcing Guidelines

Stock Management

Document Management

Problem Solving

Planning and Development

PROFESSIONAL EXPERIENCE:

DEC. 2013 - NOV. 2015 - CITY FURNITURE - SALES ASSOCIATE - MIAMI, FL Able to communicate effectively in English or Spanish with clients from different ethnic backgrounds. Interface with customer to identify purchasing needs and direct them to appropriate department. Recommend additional products or cost-effective alternatives to enhance service and satisfaction. Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing excess.

Attained first place for selling services and warranties in 2014, remained top 3 for 2015.

Achieved a 98% in customer service a 15% higher for entire sales force.

Champion promotional items to increase sales revenues and actualize sales techniques to achieve set sales

MAY 2008 - APRIL 2011 - BUPA HEALTH INSURANCE - POLICY PROCESSOR - MIAMI-FL Accurate in monitoring large file system to maintain proper levels of production, establish reorder points, minimize lead times, set delivery dates, reduce stock-outs, and expedite the supply of critical items. Accurately input data from client’s new business applications into the system. Manage company’s main inboxes by prioritizing, sorting, distributing e-mails to corresponding team.

Achieved a recognition award for maintaining regular workflow when short staffed.

Expedite documentation sent and provide information about status of such requests. AUG. 2006 - MAY 2008 BMI HEALTH INSURANCE - OFFICE CLERK - MIAMI FL Ability to adapt within fast-paced environments, learn new systems, and respond to business strategies. Greet insurance agents politely, record applications forms to start up process of policy issue. Provide customer service to Agents, Policyholder Services, Data Entry and other departments. Ensure documents are readily retrievable and scan each document according to-specific guidelines. EDUCATION:

Miami Dade College

Miami, FL, - Present

Technical Career Institute

Miami, FL, 2006

Business Office Administration, AS Degree

Contact this candidate