Customer Service Sales
Resume:
Theresa Brumfield
New Orleans, LA 70126
*********.*******@*****.***
Career Objective
Ten years of experience in mangement roles oriented with expertise in retail, seeks a position with a company that will utilize my experience, skills and hard work toward meeting company goals and expectations.
Summary of Qualifications
Hard worker that does what is expected of a top-notch quality employee, highly motivated and committed to delivering top quality service, work well on a team or as an individual, and energetic and willing to learn and accept constructive criticism.
Employment History
Customer Service Manager
November 20, 2013- Present
Wal-Mart Chalmette LA
Received payment by cash, check, credit cards, vouchers, or automatic debits.
Issued receipts, refunds, credits, or change due to customers.
Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greeted customers entering establishments.
Maintained clean and orderly checkout areas.
Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Issued trading stamps, and redeem food stamps and coupons.
Resolved customer complaints.
Answered customers' questions, and provided information on procedures or policies.
Assistant Manager
Mar 02, 2008 - November 2013
Family Dollar Jefferson, LA
Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Performed all opening and closing procedures, setting alarms, securing safe
Directed and supervised employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers.
Inventoried stocked and reordered when inventory drops to a specified level.
Prepared staff schedules
Enforced safety, health, and security rules.
Examined products purchased for resale or received for storage to assess the condition of each product or item.
Hired, trained, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
CSM-Cashier Supervisor
May 01, 2000 - Nov 01, 2008
Wal-Mart Store Pasadena, TX
Received payment by cash, check, credit cards, vouchers, or automatic debits.
Issued receipts, refunds, credits, or change due to customers.
Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greeted customers entering establishments.
Maintained clean and orderly checkout areas.
Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Issued trading stamps, and redeem food stamps and coupons.
Resolved customer complaints.
Answered customers' questions, and provided information on procedures or policies.
Cashed checks for customers.
Educational Background
John McDonough Senior High School
New Orleans, LA
High School Diploma 1993
References Available Upon Request
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