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Customer Service Accounts Payable

Cleveland, Ohio, United States
January 20, 2017

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Elaine Cermak

**** **** ****** • Cleveland, OH • 44103

216-***-****- • email:

Objective: To utilize my office and customer service skills to contribute to the productivity of the company.


Exceptional ability to perform in high paced office environments

Excellent problem solving and multitasking skills

Acknowledged for consistently acting as a team player

Ability to complete work tasks and meet deadline requests in a timely manner


Research data bases

Updated daily reports via computer

Research mortgage information ensuring accuracy

Maintained MS Excel spreadsheet on all mortgage information

Entered 300 + documents and verified accuracy for property information

Reviewed and revised documents for management

Ensured all published magazines contained current business information

Resolved escalated questions and concerns in a timely manner


Balanced daily invoices accurately

Prepared accounts payable slips

Managed incoming and outgoing mail

Coded accounts and receivable statements

Successfully trained employees on new procedures

Delegated work assignments to increase performance levels

Entered all details for accounts including invoices, taxes, and check requisitions

Employment History:

2012 – Lake Land Employment Group

Inspected materials


2012 – 2014 – K-Mart Super Center – Softlines Customer Service Associate – Brooklyn Oh

Responsible for ladies and junior wear

Assist with lay-outs and price checking

Answer phones, direct customer to appropriate dept. and associate

Responsible for keeping fitting room clean and presentable

Responsible for providing customers with courteous and respectful service in fitting room

2006 – 2012 – Cleveland Clinic Foundation - Patient Service Assistant - Cleveland, Oh

Provide Patient and visitors of all ages transport services and assistance

Insures proper handling of patient’s personal effects, ie oxygen tanks, IV’s

Employs approved standard techniques in moving and transporting patients

2004 – 2006 – Mortgage Information Services – Recording Coordinator – Warrensville Hts., Oh

Reviewed mortgages for accuracy

Sent mortgages out to the appropriate counties

Filed recorded and unrecorded mortgages

Answered all questions in a timely and respectful manner


Orion Consulting – Telephone Communication Certificate - Cleveland, OH

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