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Project Manager Management

Seattle, Washington, United States
January 20, 2017

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**** **** ******* ******, *******, WA 98199 Cell: 206-***-****

Professional Summary

PMP Certified Sr. Project Manager with expertise in standard Project Management Life cycles. Completed both Functional and Operational department projects for Fortune 500 companies in Seattle and Alaska, working across all organizational levels.

Experience in multiple business sectors including Manufacturing, Retail, Government, Hospital Systems, Software, Air Freight and Consulting.

Core Competencies

Customer Service


Conflict Resolution

Cost/Scope/Schedule Management

Team Building

Process Improvement

Areas of Expertise


Plan, Design, Develop, Deploy and support new systems

Maintain, Support, and enhance existing systems

Develop and Improve system processes

PMO - Establish, Market, Maintain and mentorship

Evaluate and Select applications, processes and procedures


Disaster Recovery

Business Continuity

Help and Service Desk Creation, Deployment, Administration, and Support

IT Infrastructure Deployment, Maintenance and Support


Build, Enhance, Promote and Mentor PMO best practices

Revamp Project Development with new Technology and Processes

Resurrect failing projects

Establish common ground among project related departments/teams

Work History

Employment History

NohBell Corporation – Project Manager, SharePoint developer Bellevue 2009 – Present

Develop, support, maintain and administer NohBell’s Emergency Operations Suite of SharePoint applications (e-INFOman, e-SOC). Work with customers to assure that deployed applications fulfilled requirements during day-to-day operations and emergency incident management.

OR3M - Sr. Project Manager, SharePoint Developer

Develop and prepare demonstrations for OR3M’s Security Operations Center Dashboard and associated functions. Perform project management as needed to configure e-SOC Suite for presentation to specific clients.

When purchased, I modify OR3M Template Site to meet Customer requirements, and deploy with Customer Data as available, then turn it over, train and administer Customer specific e-SOC Sites.

Alaska Stand Alone Pipeline [ASAP] – Sr. Project Manager, SharePoint Developer

Work closely with all levels of company to consolidate existing documentation (maps, evaluations, reports, pictures) into a public digital library used by companies to bid on Alaska only Use Natural Gas Pipeline related projects. Evaluate available technology; develop metadata; design, build and deploy SharePoint site utilizing selected technology.

Delta Constructors – Sr. Project Manager, SharePoint Developer

Worked closely with company ownership and users of all levels to establish a single Portal for Delta’s various business applications. Developed requirements, designed and deployed their Service Desk SharePoint Site. Created user self-help documentation and published to Service Desk Help Site. Worked with cross-functional team to stabilize Delta’s infrastructure platform and develop an efficient, customer focused business platform. Provided first line support and Single Point of Contact for all submitted issues and requests. Activities consisted of review, prioritization, assignment, tracking and reporting. Supported Change Control, and System Outage coordination, communication and post-event evaluation.

ASG Security - Sr. Project Manager, Sr. Business Analyst, SharePoint Designer

Worked closely with Aronson Security Group company ownership and user stakeholders to determine requirements for customer facing portfolio. Reviewed options; estimated ROM costs and schedule; evaluated existing technologies; developed and presented plan.

CoffeeFlour – Sr. Project Manager, SharePoint Developer

Develop, support and maintain CoffeeFlour public and private SharePoint sites. Worked closely with all partners to assure their technology and process needs are met.

VMEdu, Inc. - PMStudy – Faculty Redmond 2010 – Present

Sr. Project Manager

Host and lead PMStudy PMP boot camp intensive four day courses. High number of attendees successfully pass PMI’s PMP Certification.

AIM – Project Manager (consultant) Bellevue 6/2010 – 2/2011

Expedia – Project Manager

Assumed final phases, successfully deployed BMC’s Remedy Service Desk Incident Management module. Project had been stalled for two months. Responsible for re-energizing and re-engaging core and management teams, as well as resurrecting project management and control/monitoring disciplines.

Provide guidance, resource management, communicate status, engage both local and dispersed resources.

CIBER – Project Manager (consultant) Redmond 2/2009 – 6/2010

Microsoft Azure Infrastructure Deployment Program Manager

GFSDeploy – Azure Delivery

Single point of contact for worldwide Pre-Rack deployments of Azure compute and storage severs. Responsible for monitoring, coordinating and expediting efforts of domestic and off-shore resources delivering infrastructure to support Microsoft Azure (Cloud computing) services.

Communicate equipment specifications to vendors. Track and administer GFSDeploy project execution, resolution of high-impact issues and problem management.

Lead continuous process improvements efforts working with internal and external organizations, leaning their processes, interfaces and procedures, focusing on project and procedure efficacy.

Starbucks Coffee Company Seattle 1999 – 2008

IT Operations Manager (2007 – 2008)

Seasoned team-builder who has motivated diverse teams to high service standards that exceeded customer expectations. Described as someone who “builds a strong camaraderie among all participants of the team and is in touch with the individual needs of each project team member.”

Responsible for leading meetings at director and VP level across multiple departments to achieve agreement on project prioritization and prime areas of focus for hardware and software deployment efforts. This leadership agreement drove up project throughput and increased business satisfaction.

Responsible for knowledge transfer and QA completion of project deliverables and changes. Reduced production errors and interruptions due to change by 30%.

Streamlined and standardized usage of incident response tracking and reporting tools among support queues. Increased intra-departmental efficiency reduced errors and decreased time to solution.

IT Project Manager (2005 – 2008)

Technical management expertise in training, support, and implementation of critical enterprise production environments for information, communications, and operating systems in diverse / hybrid environments. Recognized by leadership for” his wide variety of technical knowledge enables him to manage a variety suite of projects ranging from large infrastructure builds, system upgrades, to security and disaster recovery projects.”

Responsible for execution and delivery of infrastructure and business projects (small, medium and large) as directed; routinely responsible for up to 3 or more active projects. On-boarded and mentored project managers (both employee and 3rd party project managers) in Starbucks project management practices using internal IT Project Framework based on PMBOK best practices.

IT Program / Project Manager (2003 – 2005)

In the Global Systems Services group, I created the yearly five year strategic plans based on the previous year’s project deployments. This provided roadmap for planning and execution for all infrastructure IT projects. Presented program plan and budget form CXO to functional group level for approval and to obtain buy in and resource support from area managers.

Managed IT Infrastructure projects of my own which by their nature crossed functional and technical boundaries requiring communication, negotiation, and organizational savvy.

Oversaw, monitored, mentored, and supported other project managers managing the program’s infrastructure projects.

IT Project Manager (2001 – 2003)

Worked in first long term PMO to establish IT Project Framework guidelines based on PMBOK best practices. Negotiated with business and technical areas to migrate from previously non-standard practices to ITPF model. Monitored, educated and assisted pm’s and area managers to adopt practices. “Ross was always considered the go-to guy for on-boarding new Project Managers. The Project Framework was pretty complex, and Ross was instrumental in communicating this framework in simple terms making a new Project Manager feel welcomed in the organization, and well prepared”

IT Project Manager/Supervisor (1999 – 2001)

Supervisor of AMTS (Application Maintenance Technical Services) Team Responsible for managing, directing, and developing team partners. Single point of accountability adhoc/non-project application modifications where I Supervised activities of up to five partners and contractors. Streamlined process of identification, communication and status reporting. Drove knowledge transfer from contractors to partners. Designed and oversaw initial development of Access based tool for scalable SDLC providing Scope, Definition, Status and Metrics for break/fix and critical business requests.

Other work history


Senior Programmer Analyst

Eddie Bauer

Application Associate/Project Lead


Supervisor, Project Manager/Technical Lead, Senior Database Analyst


Consultant/Systems Engineer

Airborne Freight

Project Lead/Senior systems Analyst

Peoples Bank

Project Manager/Technical Lead/Senior Systems Analyst

Snohomish County

Systems Programmer

Other Expertise:

PMP Certified - PMP Number: 1298813 - PMP Credential holder since: November 7, 2009

Certifications in Technical writing, and ITIL Service Desk, Frontline Leadership, IT process analysis, data analysis and many technical courses.

Viet Nam era veteran - Honorably Discharged - Air Anti-Submarine Warfare Technician Second-Class (Squadron Evaluator/Instructor) - US Naval Reserve


Western Washington University, Bellingham, Washington - BA – Computer Science

Olympic J.R. College, Bremerton, Washington - ASGS –Studies in Marine Sciences

University of Washington, Seattle Washington - Studies in Business Administration

University of Southern California – San Diego – Studies in mathematics

On-Going technical and professional courses

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