Vito J. Melfi

Mobile: 941-***-**** Bradenton, FL acydwf@r.postjobfree.com

Professional Profile

Client focused/results driven executive with experience managing and leading million-dollar projects for Fortune 500 companies as well as State/Local business. Demonstrated excellence in selling solutions and coordinating a wide-range of projects requiring strong analytical, problem solving and interpersonal skills in diverse customer environments.

Proven leadership in developing right-sized winning solutions for customers with complex problems. Maintaining delivery and client satisfaction, by establishing strong customer relationships & communication, flexible delivery models/service metrics.

Track record of leadership excellence in fostering alliances between business partners and technology teams via collaboration, partnerships and best-practices.

Attainment of credibility by earning “trusted advisor” status within client base.

Proficient with program management, customer support, office operations, marketing/sales/business development support.

Highlights

Global Delivery / Professional Services

Client Relationship/Stakeholder Mgmt.

Project & Program Management

Pre-Sales; Sales Support & Operations

Proposal/Pursuit Management; Contracts

Trusted Advisor/Consultancy

Delivery Team Management/Mentoring

P&L/Gross Profit/ROI Management

Account Management / Growth in Base

Business Development

Enterprise Software (ERP/CRM)

Strategic/Operational Planning

Quality/Performance Mgmt.

High Quality Internal/External Customer Service

AGILE Project Management

Manufacturing/Supply Chain

Professional Experience

TEKsystems (Global Services) Mar 2015 -Present

Global Delivery Management – Southeast Region Service Delivery

Service Delivery – Direct oversight and management of service delivery for clients in Southeast Region. Managing on-shore/ offshore delivery projects, and managing/maintaining margin and project costing for all clients/accounts.

Management of $20M portfolio of business comprised of Service Delivery, new sales/logos, retention/renewals, and growth in base (GIB)

Business Development success via strategic partnering with territory sales executives

Execute high-end sales support, sales operations, proposal/bid management, solution architecture for multi-million dollar deals (on/off shore)

IT Practice collaboration for strategic value to client base

PCNet, Inc. – Corserva Managed Services LOB Oct 2014 – Jan 2015

Business Development & Sales Lead (Interim role)

Managing Sales and Business Development for Florida start-up LOB, Southeast and East Coast Markets. Driving Sales and establishing channel partners for comprehensive enterprise-wide infrastructure solutions, along with a full array of cloud and support capabilities. Proposal/Bid/Pricing management and Solution Selling.

Ciber, Inc. (Global IT Services company) 2011 -2014

Account Management & Service Delivery

Account Management and Business Development – Directly working with territory sales executives, managing $15M portfolio of business comprised of Service Delivery, new sales, retention/renewals, and growth in base (GIB)

Pre-sales leadership - Successfully drove high-end sales support, sales operations, proposal/bid management, solution architecture for multi-million dollar deals (on/off shore)

Service Delivery – Direct oversight and management of service delivery for clients in both Private & Public Sectors. Managing on-shore/ offshore delivery projects, and managing/maintaining margin and project costing for all clients/accounts.

TRINET (formerly Gevity HR - NASDAQ), Bradenton, FL 2007 - 2011

(Leading US based Professional Employment Organization (PEO) and provider of complete HR, Payroll and Benefits Administration.

IT OPERATIONS

Directed infrastructure, database, network/telecom, technical support and QA function for 60 person organization.

Integration of multiple business infrastructure and application platforms: Oracle- EBS/PeopleSoft, Microsoft

Led Data Center Consolidation - delivered $500k in annual savings.

Implemented significant improvements in customer experience and reduced overall processing time by 35%.

Reengineered disaster recovery/business continuity (DR/BCP); secured full cross-functional organizational representation – saved $1MM in costs and achieved 20% annual efficiency improvements.

Drove Service Desk transformation - achieved 90% 1st-call close metrics and reduced headcount by 50%.

Reduced annual OPEX by 15-20% by optimizing operational costs, agreements, services and contracts while maintaining service levels.

Improved QA efficiency (defect/requirements tracking) by 20% via automated tools (HP Quality Center).

EDUCATION, AWARDS & INDUSTRY AFFILIATIONS

M.B.A. Coursework ; Interactive Marketing Management Certification Ancell Graduate School of Business

B.S. - Business/Management Sacred Heart University

ITIL Foundation Certification (2016) – IT Service Management (ITSM)

Computerworld Premier 100 IT Leadership Award

CIO “Ones to Watch” Award - sponsored by CIO Magazine for Business Technology Leadership

Board Member, Tampa Bay Technology Forum (TBTF) & Sun Coast Technologies (STF)

ITT Program Advisory Council (PAC)

Executive Board of Advisors (EBOA) – Intel

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