Job Position

Area of Focus: Service Advisor Highline Dealership

Qualifications Profile

Award-winning and performance-focused professional with wide-ranging

experience in sales management; complemented with strong competency in

customer service, marketing, and account management. Dedicated and

motivated team leader with proven ability in establishing long-term

customer base and ensuring repeat business. Armed with strong negotiation,

problem-solving, and analytical skills in sourcing new business

opportunities and generating high-volume sales toward revenue growth.

Skilled at establishing relationships and collaborating with all levels of

professionals.

Core Competencies

Business-to-Business Sales Cold Calling Contract Negotiation Conflict

Resolution One Call Close

In Home Sales Customer Relationship Management

professional Experience

Nalley Automotive Group - Nalley Nissan of Atlanta Atlanta, GA

Service Advisor 2016-2016

< Coordinate with customers to accurately identify problems with vehicles

and provide technicians with appropriate repair descriptions.

< Work closely with the technician and Parts Department to prepare

estimates.

< Perform key responsibilities, including verifying service history for

maintenance and tracing previous declined work attempts.

< Deliver outstanding customer service by greeting customers and

assisting in processing their requirements.

< Consistently guarantee 100% of customer satisfaction by meeting

deadlines in pick-up and repair services.

Curry Honda Atlanta, GA

Service Advisor 2010-2016

< Took charge of preparing and encoding repair orders (RO) into the

service database system.

< Identified automotive problems by inspecting, test driving, and

checking vehicle maintenance records.

< Built a large customer base and contacts.

< Positioned at the 10% of sales on a monthly basis and #1 rank in top

customer satisfaction index (CSI) throughout tenure (six years) by

generating more than 95% rating per year.

< Received the President's Award in 2011.

Tim Stewart Ford Atlanta, GA

Service Writer 2006-2010

< Held responsibility in validating warranty and service contract

coverage by reviewing documents and explaining requirements.

< Prepared comprehensive automotive documents detailing problems and

corrective resolutions.

< Functioned as a liaison between clients and technicians regarding

repair services.

< Earned commendation for being the top producer in metro area.

Earlier Career with Highlights

Safetron Alarm Systems Orange City, FL

Part Owner Sales Manager

V Played a vital role for the growth and development of a newly

established profitable company by rendering expertise in recruiting,

training, leveraging, and managing employees.

ADT Security Services Corporate Office Winter Park, FL

Sales Representative, Sales Manager

V Performed a pivotal role in managing the first business J2 self-

generation sales program that led to National Program in support to the

creation of authorized ADT dealer program to aid ADP corporate to

establish profitable recurring revenue.

V Demonstrated expertise in building top producing self-generating sales

force within the Winter Park corporate office for both residential and

small business applications including security CCTV camera and access

control systems.

APC Automatic Alarms Orange City, FL

Sales Representative, Sales Manager, General Manager

V Served as the driving force in attaining the Office of the Year award.

V Successfully grew business by surpassing sales expectations.

V Earned commendation for being the top sales representative in in-home

sales across South Eastern Zone and Central Florida.

V Received numerous awards in ITI security sales with prizes, including

trip to Puerto Vallarta and seven-day cruise on Majesty of the Sea.

V Exhibited expertise in recovering the failing AT&T Home Security System

Dealership and made it at the top 2 producing authorized dealership

across the southeastern United States regions.

V Successfully developed and enlarged the company into four other

counties within Central Florida.

V Awarded 10% ownership by the APC Automatic Alarms.

Kaiser Pontiac, Buick and GMC Deland, FL

Service Writer

V Acquired numerous awards as recognition for top-caliber sales

performance and customer satisfaction.

Baird Ray Nissan Longwood, FL

Assistant Service Manager, Service Advisor

V Consistently exceeded business expectations in managing all customer

relations and dispatching all work to design a system to track

previous declined work which successfully resulted to an increased in

company revenue.

Deland Dodge Deland, FL

Sales Representative

V Achieved various awards, such as New Car Salesman of the Year and Top

New Car Sales Representative awards.

Professional Development

Zig Ziglar Sales and Personal Improvement:

Born to Win Top Performance Secrets of Closing the Sale

Raising Positive Kids in a Negative World God's Way is Still the Best Way

Brian Tracy:

High Performance Selling The Psychology of Selling Sales Magic Training

Course

Tom Hopkins Sales Boot Camp

Featuring How to Master the Art of Selling Anything The Official Guide to

Success

Low Profile Selling: Act like a Lamb... Sell Like a Lion

Dale Carnegie:

Sales Course Based on Book How to Win Friends and Influence People

The 5 Great Rules of Selling Sales Training Programs

Community Involvement

Donor, Holt International Children's Services; American Society for the

Prevention of Cruelty to Animals;

Atlanta Mission; and ChildFund International

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) Windows 10

Window Office 365

CDK Reynolds and Reynolds ADP ASR Pro Xtime

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