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Reservations sales agent

Location:
Tampa, FL, 33637
Posted:
January 20, 2017

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Original resume on Jobvertise

Resume:

Sasha Ferdinand

**** ***** **** ** ****** Terrace, FL 33637

acydpl@r.postjobfree.com

813-***-****

Objective: To obtain a position where I may effectively execution my abilities, create opportunities for

personal growth and development. My goal is to enhance company operations by providing great

customer service. Call Center Representative versed in customer support in high call volume

environments. Superior computer skills and telephone etiquette. Excelling at customer satisfaction and

retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven

environments.

Professional Experience

Delta Airlines August 2015 Present

Answering inbound calls

Helping customers book f light reservations

Changing f lights if necessary

Providing helpful Information

Healthplan Services- November 2014- February 2015

Customer Care Associate

Taking calls promptly and professionally

Answering members questions in regards to billing

Generating refunds to members that have been overcharged or payments

m isapplied

Enrolling customers into new plans if needed

Florida College Temple Terrace, FL Position Server September 2013

April 2014

Assisted diners with obtaining food from buffet/serving table as needed.

Assisted in maintaining preparation and service areas in a sanitary condition

Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning

Cleaned and inspected galley equipment, kitchen appliances, and work areas

Cleaned and organized eating, service, and kitchen areas

Cleaned and sterilized equipment and facilities

Cleaned garbage cans with water or steam

Trained kitchen staff on proper use of equipment, food handling, and portion sizing.

Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria.

Sheehy Elementary Tampa, FL Oct 2011-

August 2012

Host-Aide School District Hillsborough County

Supervise school-age children in classrooms, cafeteria, halls, outside activities, and field trips

Create weekly lesson plans

Prepare arts and craft materials, decorate classrooms monthly, bulletin board displays, and

demonstrations, assist children in school work, homework, etc.

Serve breakfast, snacks, and lunch

Organize and supervise lesson related games, promote physical, mental, and social

development, using arts and crafts, music, storytelling, and field trips.

.

Angels In My Care Daycare Thonotosassa, FL Position- Daycare Assist August 2008 May

2013

Encouraged good behaviors using the positive reinforcement method.

Established a safe play environment for the children.

Instructed children on proper health and personal habits.

Organized and engaged in recreational activities such as games and puzzles.

Dressed infants and toddlers and changed their diapers.

Communicated openly with children's parents about daily activities and behaviors.

Continually kept abreast of toy and child-related recalls and safety warnings.

Meticulously sanitized toys and play equipment.

Managed an in-home daycare infant toddlers and preschoolers and school-aged children

Skills

Team Player

Childcare experience

First Aid/CPR certified

Creative problem solver

Quick learner

Exceptional communication skills

Education

Hillsborough Community College Dale Mabry Campus May 2014

Florida College May 2013

Tampa Bay Technical High school Diploma May 2012



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