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Customer Service Microsoft Office

Miami, Florida, 33161, United States
January 19, 2017

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***** ** ** *


Unit ***

North Miami, FL 33161




Career Overview

Committed and motivated with exceptional customer service and decision making decision making skills. Strong work ethic, professional demeanor and great initiative.

Administrative Support/Data Processing/Customer Service January 2002-2004 / Current C areerXChange Pembroke Pines, FL

Customer Service Skills

Microsoft Office Windows, Outlook IBM AS/400, Entry level of SAP applications

Data processing skills in Accounts payable and receivables support, Health Care Customer Representative and Sales Customer Service. Was assigned to, Banking, Insurance, and Medical, and Healthcare various companies, utilizing my customer service and computer and data processing background thru this agency. Data Processor

December 2004 to October 2015 E mblemHealth Administrators, Hollywood, FL

Validation experience processing CMS-1500 forms, Claims support. Medicaid and Medicare knowledge.

Microsoft Office, AS/.400, and Outlook and PeopleSoft, Adobe Qcare and Citrix, and computer knowledge.

Customer Service clerical Support, filing, spreadsheets reports and scanning documents for HIPAA compliance Knowledge.

Insurance Agent

June 2002 to December 2002 L iberty National Life Insurance, Hialeah, FL

Development of new business.

Service existing, client base, presentations, research and marketing

Qualifications and sales of Health Insurance policies based on client’s need.using computer presentations to potential clients Customer Service Agent

August 2000 to November 2002 P RC, Sunrise, FL

Provided accurate and appropriate information in response to customer’s inquires, Patience and products knowledge, following call center protocols and queues status as required by the call center status. to assist answering call in timely matter.

Maintained up to date records at all times, Fulfill customer report requirement. Placing follow-up calls for customers who reported product issues.

Great customer warmly to assist for the reason of their call, close and upgrade account. Resolve complaints using phone, mail or via internet or social media. Education

Miami Killian Sr. High, Miami FL

General Studies. Child Care

Robert Morgan Technical Institute, Miami, FL

Data processing, Computers, Business Studies.

Miami Dade College, Miami, FL - Computer Science


Type 45-50 WPM, Data entry KSH 8,000 Health insurance and Life insurance background, E-SAWS application and, Behavioral and Customer services call center background. Knowledge of accounting batching and posting. Emdeon application for Medicare verifications, Update database information. Assist administration with clerical duties.Compile and manipulate data for processing Microsoft office windows software. AS400,systems. Technical background in computers.

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