Customer Service Medical

Charisse Colston

*** ****** **** *** ***, Bedford, Ohio 44146* email: ***************@*****.*** *cell: 440-***-****

Qualifications Summary

CPR certified

Attention to detail

Verifies numerous insurance inputting ICD-10 coding

Safety Coordinator at CSC Building for Scheduling Department

Medical terminology acquired

Efficient with computers and different software especially in the hospital setting

Demonstrates proficient work ethic with co-workers, staff, and patients

Education

Bachelors of Science Degree

Notre’ Dame College 2013

Professional Career Experience

Scheduling Radiology Coordinator II, Customer Service Center, Highland Hills, Ohio (January 2016- present)

Schedules patients for over 20 facilities for numerous radiology exams

Assists Parma Medical Scheduling Department using Meditech system

Verifies patients insurance policies for pre-certification

Assists the Pre-Certification department with rescheduling non-approved patients

Acknowledges information for different protocols and procedures

Sufficient with working between five systems per call

Manages time efficiency between outbound and inbound phone calls

Provides customer service and genuine care to each and every patient

Assists with training new employees

Radiology Clerk, Bedford Medical Center, University Hospitals, Bedford, Ohio (Nov. 2013- Jan. 2016)

Verified insurance for radiology exams

Scheduled patients for radiology exams in IDX and Sorian

Registered patients for their outpatient exams

Instructed patients on different preparations for exams

Created discs for legal cases and upon patient personal request

Digitized films and discs onto PACS system

Provided customer service and genuine care to each and every patient

Patient Care Assistant, Case Medical Center, University Hospitals, Cleveland, Ohio (July 2012-October 2013)

Transported patients throughout the hospital

Stocked numerous areas with linen and supplies

Assisted x-ray technologists with lifting, phone calls, orders, etc.

Proficient Computer Software

Microsoft Word, Power Point, Excel, and Access; Transport Tracking; Allscripts: Touchworks, Sunrise; Sorian; GE: Centricity; AMA all Hospital setting; Meditech

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