Customer Service Administrative Assistant

CARLA S. MCCOMB

EMAIL – *****.*.******@*****.***

**** ******* **** ****, ********, OHIO 43560

PHONE 419-***-****

Qualifications Summary

Committed and dedicated Assistant with over 10 years of experience coordinating office management and special projects with a high degree of efficiency. In addition to collectively 20 years in customer service in a variety of industries.

Served as the point person for management team, clients and vendors to ensure proper lines of communication.

Excellent communication skills, problem resolution abilities and a high level of confidentiality.

Extremely detail oriented with strong analytical and quantitative skills.

Strong knowledge of MS office programs (Word, PowerPoint, Excel, Outlook, Access, Publisher, SharePoint)

Managed executive level staffs Outlook calendars, excelled scheduling meetings and travel coordination.

Maintained business relationships with existing and prospective clients.

Employment History

VTG Virtual Technologies Group Maumee, OH Administrative Coordinator

March 23, 2016 – Present

Assist with the daily functions relative to company leadership.

Monitor and maintain the Outlook account of the Chief Technology Officer.

Coordinate and improve processes in all areas of the company – Develop and maintain a Standard Operations Procedure reference.

Effectively using Microsoft Office SharePoint to maintain, consolidate and inform the company of all necessary information.

ESD (Enterprise Software Deployment) Toledo, OH Project Coordinator

December 10, 2012 – November 14, 2014

Acted as liaison between the client and the company to assure transition in a professional manner.

Negotiated and organized transportation and hotel, as well as communicated all logistical information to the resources.

Reconciled, reviewed and verified weekly billing of resources’ time & expenses to assure the client’s budget is on track.

Effectively used Sales Force and other software programs to complete job functions that concur with the client’s statement of work (SOW).

Marine Corps Community Services Twentynine Palms, CA Administrative Coordinator

March 12, 2012 – December 01, 2012

Coordinated and performed a wide variety of responsible administrative functions for the Marine & Family Services (M&FS) Division; in compliance with Department of Defense (DoD), Secretary of Navy (SON)/(SecNav) Instructions, Marine Corps Order (MCO) and Marine Corps Community Services (MCCS).

Arranged and maintained the Deputy Director’s calendar/schedules.

Coordinated all administrative tasks for 7-8 departments under the division, which included correspondence, travel orders, reports, necessary training, and recruitment and hiring.

Created and revised all military correspondence under SON instructions.

Marine Corps Community Services Twentynine Palms, CA Personnel Security Assistant

April 12, 2010 – March 9, 2012

Processed extensive background check with e-QIP security forms review, case set-up, law checks, credit checks, employment and citizenship verification.

Responsible for day-to-day activities and technical oversight of personnel security program, including all National Agency Check with Inquiries (NACI) and e-QIP requirements.

Acted as liaison with other services on security issues and routinely coordinating with the Personnel Officer, Labor Relations Officer and Division heads.

WeCare Spa Desert Hot Springs, CA Guest Relations Coordinator

July 9, 2009 – April 10, 2010

Provided World Class Customer Service: Welcomed, acknowledged and responded to any questions from guests, and follow up with guests to ensure their requests or problems had been met to their satisfaction.

Sent and responded to emails, phone messages and website requests from guests.

Assisted departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.

Supported team to reach common goals; listened and responded to the concerns of other employees.

Martin + Wood Appraisal Group Toledo, OH Appraisal Coordinator

November 14, 2005 – January 5, 2009

Liaison between bank clients, appraisers and homeowners/borrowers.

Responsible for calendars & appointments of all appraisal inspections in assigned territories.

Manipulated data on reports, databases/spreadsheets to meet all required Fannie Mae and Freddie Mac commercial & residential appraisals valuing up to $1,000,000 and more.

Ensured compliance of all appraisers by updating all licensure, certifications, education & training.

Renhill Staffing Services Toledo, OH Administrative Assistant

February 7, 2005 – November 11, 2005

Coordinated and supported Account Managers in the Education Department with recruiting, pre-screening/screening, interviewing and selecting substitute teachers and other staff for employment in various school districts.

Drafted correspondence, scheduled appointments, organized and maintained new hire paperwork and e-files, or provided information to callers.

Managed and reviewed timecards for supervisor’s signatures prior to submitting to payroll.

Erie Construction Toledo, OH Administrative Assistant

September 1, 2003 – February 4, 2005

Facilitated methods for automating reports and correspondence – various letters, Memos, bank paperwork for all closed sales, organizational charts, manuals, handbooks, and newsletters.

Coordinated meetings, conference calls, luncheons and training sessions for the Sales & Marketing.

Compiled and organized information and data for various reports, databases, spreadsheets & presentations.

Education

University of Toledo – Interdisciplinary Studies in Business and a minor in Human Resources – Presently Attending – Anticipated Graduation December 2015

Owens Community College – Associates – Marketing and Sales – 2003

Skills

Alphanumeric data entry, 10-key (9,000 KPH), type 55 wpm

Dictation, Medical Terminology, Medical Coding

Experience with high-volume cash and accounts receivable transactions

Excellent verbal and written communication skills

Outstanding organizational, time management and planning skills

Exceptional interpersonal and team skills

Ability to successfully handle tasks to completion.

Proficient in various CRM software – PeopleSoft, Salesforce and Monument.

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