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Customer Service Technical Support

San Antonio, Texas, United States
January 21, 2017

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Jomar L. Gallego

**** **** ****

San Antonio, TX 78251

Telephone: 210-***-**** Email:

Objective: To provide assistances to a company that will benefit from my customer service and fast learning skills. I am seeking employment with a corporation that encourages personal and professional growth.


Mar 16 – Dec 16 Transcom, San Antonio, TX

Home Call Agent

Customer Service Technical Support for ViaSat Exede.

Renew memberships and collect payments.

Receive calls and provide information, complete a sale, or assist with any membership or online account technical problems.

Exede internet support and troubleshooting.

May 15 – Mar 16 Transcom, San Antonio, TX

Call Agent

Customer Service Technical Support for ARRP.

Renew memberships and collect payments.

Receive calls and provide information, complete a sale, or assist with any membership or technical problems.

Dec 13 – Aug 14 VOLT, San Antonio, TX

Call Agent

Customer Service Technical Support.

AT&T U-Verse technical support and troubleshooting.

AT&T Floor Support and Supervisor Calls.

Scheduling Off-site appointments and customer care.

Aug 09 – Aug 13 Avis Car Rental, San Antonio, TX

Rental Sales Associate

Promote and sell Avis rentals and services.

Promote and sell car rental and services.

Process billing for rental contracts.

Respond with excellent customer service to customer inquiries and concerns.

Inventory on car availability

Inspection of all vehicles

Database entry of inventory and rental agreements

Reception duties

Established Automobile Insurance Policies for customers.

Provided automobile and dwelling customer service by updating policies or adding services.

Copied, indexed, and scanned photographs, policies, and all necessary documents.

March 09 – Aug 09 West Corporation, San Antonio, TX

Sales and Service Representative

Working on a campaign for AT&T.

Handling customer issues and questions to resolve complaints.

Upselling and offering new products to existing AT&T customers.

Sold affiliate products such as Direct TV, ATT Wireless, and High Speed Internet.

Research regarding unsettled account balance that is completely or partially unpaid.

Ensure follow up by mail and phone to insurance carriers or customers on felonious payments.

Investigate customer’s accounts and documents methodically.

Punch all information about collection action of account into billing system.

Collecting past due payments from existing customers.

Dec.08- March 09 United American Insurance, San Antonio, TX

Licensed Life and Health Insurance Agent

Calling prospects through lead system.

Setting up appointments throughout the week.

Giving presentations to potential clients.

Setting up all proper documentation for underwriting process.

Delivering policies and collecting payments from policy holders.

June 07 – Nov. 08 Texas BBQ and Steakhouse, San Antonio, TX

Partnership Owner

Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.

Resolve customer complaints about food quality or service.

Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records.

Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.

Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.

May use computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.

Check quality of deliveries of fresh food and baked goods.

Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.

Arrange for maintenance and repair of equipment and other services.

Total receipts and balance against sales, deposit receipts, and lock facility at end of day.

Select or create successful menu items based on many considerations, and assign prices based on cost analysis.

Recruit, hire, and oversee training for staff.

Schedule work hours for servers and kitchen staff.

Monitor food preparation and methods.

Feb 05- June 07 Shogun Japanese Steak House, San Antonio, TX

Restaurant Manager

Overseeing the day to day operation of the restaurant including cleaning, floor plan lay-out, table settings and theme of the restaurant.

Hiring, training, supervising, promoting and firing of staff. Since good quality service is important managers strive to hire excellent staff.

Working with the chef or cook to determine menu plans on a daily basis, for special events or occasions or for groups or parties.

Purchasing all items including food, beverages, equipment and supplies.

Managing all accounts payable and receivable, handling payroll and hiring accountants or bookkeepers if required.

Meeting, greeting, and getting feedback from customers.

Feb 03- Feb 05 West Telemarketing, San Antonio, TX

Customer Service Representative

Work from a script and a list of contacts to promote products or services by telephone.

Create interest in a product or service and complete a sale or agreement to see a sales representative.

Process and arrange the dispatch of products, information kits, and brochures to interested clients.

Arrange appointments with sales representatives.

Record changes to contact details on a database and note follow-up action.

Maintain statistics of calls made and successes achieved.

Submit periodic reports on telemarketing activities and results.

Receive calls and provide information, complete a sale, or assist with any problems.


Dedication - Over five years of experience in customer service.

Communications - Good written and verbal presentation skills. Use of proper grammar and have a good speaking voice.

Interpersonal Skills - Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors.

Flexible - Willing to try new things and am interested in improving efficiency on assigned tasks.

Attention to Detail - Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time.

Hard-working - worked long hours in strenuous activities. Often managed as many as 65 hours a week.

Customer Service - Routinely handled as many as 500 customer contacts a day. Averaged lower than a .001 percent complaint rate and was given the "Employee of the Month" award in second month of employment. Received merit increases.

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