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Customer Service Manager

Atlanta, Georgia, United States
January 21, 2017

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Sandra Johnson

(404) ***-****


Demonstrates a high level of knowledge of professional principles and skills.

Compiled, tested and modified program which was adopted throughout departments, ensuring consistency also familiar with Federal FAR regulations.

Facilitated more than 36 new hire and recurring training sessions in corporate setting.

Collaborated with management with multiple divisions to produce quality documentation. Prepare reports and financial data, researched information, created spreadsheet, PowerPoint presentation, and travel arrangements, project coordination, and prepared expense reimbursement reports.

Ability to research, compiles, retrieve and modify data. Operates various equipments in order to complete assigned work, while utilizing if necessary databases to accurate record data.

Able to maintain or startup new file system that organizes documents for easy access.

Analyzed data for key performance index by monitoring and reporting metrics.

Utilizes Siebel to enter, manage, and prioritize case load to attain established service level agreements.

Uses logical reasoning to provide creative solutions for strategic account customers’ problems.

Co-created and implemented new hire materials in a classroom environment.

Must demonstrate the ability to use creativity or imagination in order to resolve system, process, or customer challenges.


Clayton State University - BAS

Bachelor of Applied Science in Administrative Management

Organizational Leadership Concentration/

Piedmont (DeKalb) College - AAS

Associate of Applied Science in Accounting

Leadership Skills – Community Base-Volunteer Member since 2013

Toastmasters International – VP Membership, ACB, CC -Rockdale Conyers #2579

SHRM Society Human Resource Management-McDonough Area –


Pre-Licensing – Life / Health Insurance – #GID-111-AL Jan11

Dale Carnegie-Effective Communication/Human Relations

Computerize Accounting Specialist

Office Accounting Specialist, Payroll Accounting-ADP Specialist


Excel, Word, PowerPoint, Access, ACD-Matrix, CRM – Microsoft – BPO, IC Business Manager Recorder Interaction, Peachtree Accounting, QuickBooks, Info Mapping ADP Payroll - HR- Kronos- SAP (Database-advanced), Web designer

Professional Work Experience

Wipro LLC. United Healthcare-Call Center- Contract 02/16 -08/2016

Team Leader / Supervisor/ Administrator

Wipro Inc. – Call Center Contract 10/2015 – 02/2016

Geek Squad Agent – Best Buy

Proficient in all Microsoft

People to People Resources, Inc. Small Business - 4/2013-12/31/15

Entrepreneur Federal Certified WSOB, DWSOB

Colibruim Direct- Healthcare Insurance – Contract 11/2014- 2/28/15

Quality Assurance Analyst / Trainer - Call Center BPO

Superior Group – Pricing & Rebate (Low Voltage) -Contract 6/ 2013-11/2013

Administrative Assistant

Federated Retail-Macy’s Inc. Distribution Center 2/2010 -12/2011

Database Administrator- PT

Wal-Mart Inc. 5/2004-6/2009

Assistant Store Manager / Customer Service Manager


Internship-USDA Forest Service - Atlanta, GA. 5/2012-12/2012

Program Assistant

Internship- District Attorney’s Office- Morrow, GA. 11/2011-3/3012

Program Assistant-Volunteer

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