Sales Customer Service

ENANU (NANI) GEBREHIWOT

**** *** ******** **. ***********, VA 22150

Telephone: 703-***-**** Email: *****.**********@*****.*** Objective: Seeing to obtain a dynamic and challenging opportunity that contributes to the outstanding success of the business via 24+ year’s products and services experience from various industries. P R O F E S S I O N A L E X P E R I E N C E

Eary LLC - Springfield, VA. 2015 – Present.

Marketing Consultant

Provide high value consultative expertise to understand client requirements and implement solutions to meet business owners’ needs.

Created strategic marketing plan to change the emphasis of company marketing messages resulting in a 10% uplift in sales.

Effective analytical skills to uncover critical business issues. Removed bottlenecks and quickly resolved problems.

Uses Data Mining to harvest a strong network of business contacts significantly growing product awareness and increasing sales.

Provide ongoing support on strategic planning and problem-solving, to help the client develop business skills and knowledge.

Recommend specific marketing approaches and spending budgets to achieve the client's desired sales goals. Xerox Corporation - Washington, DC. 2010 – 2014

Sr. Services & Solutions Executive

Managed assigned territory to grow and retain customer base by identifying new print and managed Print services opportunities in the commercial industry.

Developed territory infrastructure by cold calling on open / competitive accounts to increase new sales to achieve revenue objectives and targets. Significantly increased sales revenues over 135%

Managed entire sales cycle with full accountability for office and production environments Developed and monitored overall sales account strategy and plan.

Maintained and managed the day-to-day business relationships with current clients and identified growth opportunities on key accounts. Developed solid relationships at c-level to win business.

Identified, articulated, and implemented products, solutions, and services to meet client requirements.

Effectively communicated Xerox strategy and direction to clients, and worked with various stakeholders to implement value added solutions.

Xerox Corporation - Washington, DC. 2006 – 2010

Print Media Supply Specialist

Secured and developed many major, private and public sectors accounts.2009 - Ranked #1 (out of 150 media supply specialists) in the Nation in 4 different Xerox media categories.

Ability to successfully manage multiple objectives to generate new business while managing current Xerox accounts.

Demonstrated leadership by applying “Quality Skills” and technical knowledge of offset printing, publishing, and Document Management Environments.

Conducted outbound sale calls to promote sales initiatives.

Communicate inventory levels and product shipment updates to accounts.

Assist to resolve customer issues with sales, customer service, and technical support. Xerox Corporation - Washington, DC. 2005 – 2006

Production Solution Executive

Delivered $2.5M annual budget through strong sales pipeline and account management commercial businesses in order to expand existing accounts and grow the base.

Achieved assigned operating targets & objectives for Production Solution Group: Printing System Mono & Color.

Managed and maintained account relationships by delivering executive-level presentations and senior level engagements.

Leveraged emerging marketplace opportunities in various products including Production Color, 1:1 Marketing initiatives, Mono Printing System & Color Solutions to drive enterprise wide solutions.

Collaborated with Services and Solutions Executives on prospect development and supported through utilization.

Fully accountable for monthly customer contact on existing Production System Group, Color machine in field & Customer Promise- Work with services team, i.e. analysts, associates to drive pre and post –sale revenue. Xerox Corporation - Washington, DC. 1996 – 2005

Account Manager

Drove $2M+ a year in revenues working with services team, i.e. analysts, client account managers and associates to drive pre-sale and post-sale activities impacting Customer Satisfaction & Retention.

Optimized and utilized resources from the Customer Business Units and work closely with managed services' team to drive services business. Through strong sales pipeline and account management of private sector businesses in order to expand existing accounts and grow base by 175%.

Generated sufficient level of activity to overachieve: Cold calls, Proposals, Demonstrations, Presentations, and Studies.

Generated new business while managing current Xerox’s accounts. Managed the entire sales cycle with accountability to engage appropriate resources.

Supported clients during the implementation of contracts and throughout the relationships.

Achieved multiple Annual President’s Club Awards (achieving ~170% or greater of year budget plan): 1996, 2001, 2002, and 2004

E D U C A T I O N

BA – History. State University of New York (SUNY) at Plattsburgh, NY.

Certifications: Lean Six Sigma Yellow Belt

S K I L L S

Microsoft office suites: Word, Excel, PowerPoint and Outlook Cloud Computing: Online storage solution Google Drive, and Dropbox Social Media: Twitter, Facebook, LinkedIn, Google Plus.

Sales Force.com Language: Fluent in Amharic and Tigrinya. Basic conversational level-Italian.

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