Customer Service High School
Resume:
***-** **** ****** ****** VILLAGE, NY *****
NICOLE BATTLE
OBJECTIVE:
Seeking an entry level position into the railroad industry utilizing & acquiring knowledge and experience while offering an opportunity for professional growth and advancement.
SUMMARY OF QUALIFICATIONS & SKILLS:
- Keeping customers aware of safety and hazard on the surface or in the railing system through pamphlets, flyers and postings throughout the 5 boroughs of NYC.
- Maintaining direct communication with customers riding trains and bus service alerting them of minor to major delays due to weather, emergency routes and track work and being able to show professional control over majestic crowds as well as customer service and trouble shooting.
WORK OF EXPERIENCE:
[ 2004-2013 ] [ MTA/ MABSTOA ] [ New York, NY ]
[ Customer Service Coordinator Operations Planning]
Confer or Consult with head department professionals in order to secure information of equipment and customers specifications.
Help coordinate activities involving customer service coordination or other subjects of sale.
Resolving customers complaints pertaining to active service and service changes by being aware of others reactions and understanding to why they react as they do.
EDUCATION:
[ 1994-1997 ] [ August Martin High School ] [ Queens, NY ]
EXTRACURRICULAR ACTIVITIES: Exercising, Cooking, and Hairdressing
REFERENCES: AVAILABLE UPON REQUEST
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