Customer Service Sales

Donald Spriggs

**** *** ******* ** ****

Fort Worth, Texas 76116

Cell: 903-***-****

*************@*****.***

Key Skills:

•Strong work ethic

•Great interpersonal and conflict resolution skills

•Lead by example management style

•Enthusiastic about work and passion for supreme customer service

•Results driven, trustworthy, and team oriented

•Experience with opening new restaurant

Work Experience:

November 2014 – Present

Silver Star Smokehouse

Service Manager

Achievements: Started several promotional events such as "Deals for Dealerships" which is a lunch special just for car dealerships. Another was "Work Week Hustle" which was another lunch sales building idea that has increased lunch sales drastically. It is different menu items everyday of the week that are dine in or Togo. I also have made relations with surrounding hotels so that they will suggest guest dine with us when traveling through.

Duties: Ensures excellence in guest satisfaction. Inspects establishment and observes workers and guests to ensure compliance with occupational, health, and safety standards and liquor regulations. Ensures paperwork accuracy such as daily sales summary reports, petty cash reimbursement forms, and payroll records. Conducts interviews and hires individuals that best fit the restaurant and the team.

Served as: FOH (Front of House) Coordinator, Catering Manager, Event Planning, Marketing Coordinator (Four Stores)

Extensive knowledge in: inventory management, time management, restaurant management, employee training, team building, customer service, strategic planning, hospitality, menu development, sales, leadership, employee relations, organizational effectiveness, food orders, labor control, food safety, portion control, phone etiquette, some bartending, and all daily operations.

June 2012 – January 2015

Texas Roadhouse

Achievements: I had the opportunity to be one of the top selling individuals in gift card sales through the holiday season with a total of $7,000 in gift card sales. I traveled to events with the company to learn how to better effectively achieve sales goals for gift cards and store sales.

Duties: Responsible for ensuring that each guest receives legendary food and legendary service during their dining experience.

Served as: LSM (local store marketer) Assistant, Catering, Server, Host, EXPO, Bus Boy

Certifications:

ServSafe Certified

TABC (Texas Alcohol and Beverage commissions) Certified

Education:

2013 – Present

Texarkana Community College – Majoring in General Studies

2013 – Graduated from Redwater ISD

Junior and Senior Class President

Sophomore, Junior and Senior FFA President

Junior and Senior President Student Council

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