Customer Service Computer Science

Local Area: circa Hazleton, PA and/or Lebanon,PA Area

Phone Number: 570-***-****

email: ****************@*****.***

John Daniel Melnick Jr.

“The scientific man does not aim at an immediate result. He does not expect that his advanced ideas will be readily taken up. His work is like that of the planter - for the future. His duty is to lay the foundation for those who are to come, and point the way.”

Summary June 2007-June 2010

I discovered very early on some automation processes for online games following a backing in heavy computing use, and coding schoolwork, while acting as my own troubleshooter for debugging and scripting errors, as well as common IT trouble shooting. I discovered a method to make money on my own, ---with little to no experience in how to market a product, target a consumer or customer, register an llc, or prevent digital marketplace scamming is very unwise in a 24/7/365 global market. I learned a lot in these three years in a lot of ways, in experience, in people, and in understanding my skills and value weren't very reflective of my home area or enough to support myself in a meaningful and positive way. In a lot of ways, my eagerness lead to a growth of personal humility... So I took a leap onto something bigger!

IT Support Technician Amazon May 2016–Current

•Increased growth in professionalism

•Server building, mobile phone provisioning (MDM, +deployment)

•Key player on a small team of select individuals, compartmentalized.

•Provided a major shift in customer service, and providing ways to bridge the divide on our need for Quality Assurance applications

•Detailed ticket rendering for accuracy

•Hardware technician skill growth for high unit count assets (excess of multiple millions in assets)

•Intense and critical error reporting, as well as reviving failed communications across multiple departments and teams for various work barrier related issues

•Redhat operations

•Part of global operations to provide end user with supported hardware equipment

Internship Galvin Network Systems September 2015–Current

•Internship and general duties

•General studies for A+

•Attended webinars and setting up a labtech client, minor kaseya configuration

•Studied various MSP's and styles for services to provide/market

•Particular MSP understandings and duties

•Tailored services for security, and end point management

•Introductory lessons into personnel management, end user camera set ups and installations, server configurations with the cloud and without

OTHER JOB RELATED:

Butcher Gould's IGA June 2010–October 2011

• Original position was as a deli clerk, promoted to bakery then onto Meat Department

• Retail cuts of beef,pork and chicken, maintained the goods you would purchase at a grocery

• These also included cutting, and trimming the product for the customer

• Daily Sanitation, and disassembling/re-assembling of equipment used; Saws, butcher's blocks, etc.

• Part of a five person team responsible for the highest grossing marketable department (excess of five million gross)

Saw Operator Cargill Meat Solutions May 2014-October 2014

• Machine Operating to produce bone-in product for further processing

• Saw Operations for bone-in meat cuts and fast blade cuts [machine change over]

• Required to break apart machinery for food production, tenderizer, grinder, multiple saws, etc.

• Inspected/maintained saw for daily use considered a critical task

• Came onto a team filled with diversity, and overcame a language barrier, over 90% native speakers [Spanish]

• Lock out tag out, regular team meetings, safety requirements

Other Character forming experiences:

Farmed 'Shroud of the Avatar' as a warrior class, for so long I was awarded a 15 dollar gift certificate from Richard Garriott (Creator of the Ultima Franchise, ISS astronaut), himself. I never did end up spending it. But It did give me quite a bit of time to write a few technical faqs related to my class while also giving the developers a rough idea how long it would take a warrior to make it to max level in that build version, as well as and build secrets for warriors. In addition to multiple farming guides for professions, and foundation elements to some easter egg ideas. Most of this work was done knowing there would be no rewards. In summary I provided roughly over 20 pages of documentation, as well as well over one month worth of service. To summarize about 600 hours or so of gameplay.

Education/Certifications:

Lackawanna Community College

• General Educational Development Certificate

November 18 2008

Continuing Education/Professional Development/Digital Certificates:

CompTIA A+ Certified : Certified as of: October 30 2015/Expires October 30 2018

Udemy: Cisco CCNA in 60 Days - Preview on Sept. 6, 2016 as taught by Paul Browning

Udemy: Cisco Network CCNA IPv6 on Sept. 6, 2016 as taught by Sam Fitzgerald

Udemy: Cisco CCNA R/S: Soon to be the NEW CCNA (200-125) on Sept. 5, 2016 as taught by Lazaro Diaz

Edx.org/MITx: '6.00x Introduction to Computer Science and Programming' February 1st 2013 (9 week python introduction course)

Udemy:'Introducing Automation with Unified Functional Testing/UFT' on Nov. 29, 2015 as taught by QAEversity

Udemy: 'Introduction to Databases and SQL Querying' on Nov. 23, 2015 as taught by Rakesh Gopalakrishnan

Udemy: 'Networking for Amazon's AWS Cloud' on Nov. 22, 2015 as taught by David Clinton

Udemy:'Introduction to the World of Cisco for complete beginners' on Nov. 22, 2015 as taught by Marious Kuriata

Udemy:'Crash Course: Virtualization with VMWare Fusion 8.0' on Nov. 22, 2015 as taught by Logan Poynter

Udemy:'Microsoft Development Essentials' on Nov. 22, 2015 as taught by Eric Frick

Udemy:'Introduction to Cloud Computing and Microsoft Azure' on Nov. 23, 2015 as taught by Guy Barrette

Udemy:'Office 365 - Basics of Microsoft's Cloud Service' on Nov. 22, 2015 as taught by Robert Mira

Udemy:'Citrix XenServer 6.0 Administration - Installation Guide' on Nov. 22, 2015 as taught by Rafiq Wayani

Udemy:'Cisco LABs with Advanced GNS3 Features' on Nov. 20, 2015

Udemy:'CompTIA Security+ Certification - SY0-401 (2014 Objectives)' on Nov. 29, 2015 as taught by Infinite Skills

Udemy: 'CompTIA Network+ Certification; N10-006. The Total Course.' on Nov. 29, 2015 as taught by Mike Meyers - Total Seminars

Udemy: 'IT security and Ethical Hacking' on Nov. 22, 2015 as taught by LearnSmart LLC

Udemy:'BONUS: Wireless & Cryptography Attacks and Defenses' on Nov. 30, 2015 as taught by LearnSmart LLC

Udemy: “Cisco CCNA & New CCENT/ICND1 (100-105) LABS AND MORE!” on 9/3/2016 taughy by Lazaro Diaz

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