MAMADEE S. SHERIFF

MN Metro 651-***-****

m acycxo@r.postjobfree.com

Versatile Application Support Specialist

Possess a strong administrative and well-developed IT skills including in-depth knowledge in Customer Relationship Management, System Application Product computation; excellent verbal, written and interpersonal skills; effective multitasker with project management experience, alone with the ability to work with multiple complex systems. Aspiring individual with knowledgeable experience in financial analysis, loan processing, and health industries. SKILLS

● Proficient in: Windows installation and support, desktop/laptop building, software/hardware install, printer setup, Android user support,

● Networking: connectivity troubleshooting, router configuration,

● Familiar with: PowerShell, SharePoint, Broadband networking, iOS, Windows Server 2008/R2

● Tools: MS Office, Google products, Active Directory, Office 365, OneDrive, VirtualBox, Remote Access tools

● Platforms: Windows XP, Vista, 7, 8/8.1; OSX, iOS; Android Proficient in: Windows installation and support, desktop/laptop building, software/hardware install, printer setup, Android user support,

● Networking: connectivity troubleshooting, router configuration,

● Familiar with: PowerShell, SharePoint, Broadband networking, iOS, Windows Server 2008/R2

● Tools: MS Office, Google products, Active Directory, Office 365, OneDrive, VirtualBox, Remote Access tools

PROFESSIONAL EXPERIENCE

Application Support Specialist 0 2/2016– 10-2016

Wolters Kluwer Financial, S aint Cloud, MN

● Support and participate as an operational subject matter expert for business-sponsored IT projects. Analyze and translate business needs to create business requirements. Manage mortgage loans, Fannie Mae, Freddie Mac, In-house, FHA loans, USDA and RHS loans

● Identifies and handles customer inquiries via phone, Email or voicemail, effectively resolves customer problems Processed and troubleshoot Mortgage Loans via remote desktop support

● Strong prioritization, problem-solving, team oriented with strong interpersonal skills

● Maintains strong understanding of financial institution banking and business processes.

● Enters information on customer call in SAP CRM timely, accurately and completely. Direct Professional Lead 01/2008-01/2016

REM Central Lakes, S aint Cloud, MN

● Reviewed insurance policy to determine coverage

● Transmitted claims for payment or further investigation

● Managed accurate and appropriate information in response to customer inquires

● Expanded understanding of Medicaid and Medicare Insurance business products

● Collaborated with upper management to ensure appropriate changes were made to improve customer satisfaction

● Conducted research and obtain clarification of information regarding claim processing

● Monitored cross training to multiple staff members and assist with development of call center’s operations, QA processes

Business Data Analyst, 05/2006 – 09/2008

Ramsey County Assessor’s Office, S aint Paul, MN

Strategy Implementation, Data Collection

Tracks and analyzes the real estate market by physically inspecting properties, developing and applying appraisal techniques; maintains accurate and consistent data on property valuations for tax purposes. Coordinates with assessing staff to review mass appraisal for the County.

● Study current market values of surrounding properties; analyze property to verify classifications.

● Inspect new construction or large additions to homes or building to determine worth.

● Draft Documents explaining the different aspects of property assessment explaining reason for the given property values and ways to improve it.

Account Executive, 01/2005-05/2006

Jefferson Capital Systems LLC, S aint Cloud, MN

● Maximize daily productivity within team by automating manual procedures and reports.

● Supported and directed the workload of large operational team by altering and implementing purchase decline strategies within work queues.

● Enhanced staff collection knowledge by facilitating quarterly collection training sessions for operational team.

● Answered inbound calls and made outbound calls to customer with delinquent accounts. EDUCATION

Applied Commercial Real Estate emphasis in Finance Minor in Management, St. Cloud State University, Saint Cloud, MN

ACTIVITIES

Blood Drive Event Coordinator, Target Volunteer Council 2014 – 2015

● Increased volunteer participation to meet yearly goal by managing blood drive, vendor relationship, and facilitating event communications and scheduling.

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