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Customer Service Manager

Location:
Glenwood, MN, 56334
Posted:
January 18, 2017

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Resume:

Experience JERALYN BRAUN

***** ********* **

Glenwood, MN 56334

320-***-****

MANAGER/BARTENDER, ALL IN TAVERN, MUSKOGEE, OK 6/2015-6/2016

Providing the best customer service in a diverse setting, also being able to handle all situations in a professional manner. Hiring and training new staff, inventory and ordering, handling cash.

PHLEBOTOMY, WELLNESS EVENT, JOPLIN, MO 4/2016-4/2016

Mobile phlebotomy traveled to Joplin, MO for one day event to do a health and wellness checkup with height, weight, venipuncture.

SUPERVISOR/COACH, INCOR, MUSKOGEE, OK 4/2014-3/2016

Provide personal care for people with disabilities. Helped provide dependent adults with safety. Aided clients in toilet use. Provide emotional support and companionship to clients. Talked and socialized. Reported problems to manager. Complied with health and safety rules. Complied with client confidentiality policies. Experienced working with physically disabled clients, mentally disabled clients. Helped Clients with production and keeping general logs on the production in order for them to get paid. Drove bus to and from shop to clients houses and special functions.

ASSISTANT KITCHEN MANAGER, MOOSE FAMILY LODGE, CHAMBERSBURG, PA 8/2013-3/2014

Helped with food service. Cleaned tables. Carried dirty dishes. Restocked silverware, dishes, glassware. Used coffeemakers, dishwashers, steam tables, microwaves. Took customer payments and made change. Used cash registers. My accomplishments included: I turned the kitchen around in how I treated customers, cleaning, cooking skills in which brought up sales more than 25% within 6 months.

PERSONAL CARE ASSISTANT, GLENWOOD, MN 09/2011-03/2013

Would take client to doctor appointments, lite house cleaning, shopping and making sure he took his medication, help with his grooming. Would help with what he needed.

SUPERVISOR/COOK, SODEXHO-SAINT CLOUD STATE UNIVERSITY, ST. CLOUD, MN

Directed activities for a food and beverage service. Monitored facility compliance with health and fire regulations. Ensured food prep and serving procedures met safety regulations, health regulations. Ensured that food was prepared with correct recipe, portion sizes, presentation. Counted money. Resolved customer complaints regarding food quality, service. Ensured economical use of food and supplies. Ensured that food was prepared quickly and on time. Scheduled and received food and beverage deliveries. Checked delivery contents for quality, quantity, accuracy. Maintained food and equipment inventories. Upheld standards for staff performance and customer service.

CATERER, CREATIVE CATERING, RICE, MN

Served food in a non-restaurant environment. Cleaned and sterilized dishes, kitchen tools, equipment, work spaces, serving areas. Ensured that individual food deliveries correctly met any special diet requirements. Checked tray content for completeness and accuracy. Portioned and arranged food on plates and trays as instructed. Equipped trays with utensils, condiments, and other items. Removed and stacked trays after meals. Prepared food items. Ensured food was prepared and served correctly. Handled diner complaints and fix mistakes. Upheld federal regulations regarding drinking age and serving alcohol. Delivered food in a timely fashion.

OPERATIONS MANAGER, MAIN STREET CAFÉ, LITCHFIELD, MN

Ensured food prep and serving procedures met safety regulations, fire codes, health regulations. Ensured that food was prepared with correct recipe, portion sizes, presentation. Counted money. Resolved customer complaints regarding food quality, service, facilities. Ensured economical use of food and supplies. Ensured that food was prepared quickly and on time. Scheduled and received food and beverage deliveries. Checked delivery contents for quality, quantity, accuracy. Ensured that spending adhered to the budget. Maintained food and equipment inventories. Scheduled staff hours and assigned work duties. Upheld standards for staff performance and customer service.

Education

Indian Capital Tech. Center

Certificate: Phlebotomy, First Aid, CPR, AED CTE

REFERENCES UPON REQUEST



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