Business Intelligence Consultant

CURRICULUM VITAE

NAME: Jo Sharma

RESIDENCE: ** Brent Road, Southall, Middlesex, UB2 5JY

DATE OF BIRTH: 26th September 1982

GENDER: Female

NATIONALITY: British

TELEPHONE: +44 (0-795*-***-*** (mobile); +44 (0-20-857*-**** (home)

EMAIL: **********@*****.***

EDUCATION: University of Surrey – BSc Social Policy and Administration

CERTIFICATIONS: IBM Cognos Query Studio v10.1

IBM Cognos Analysis Studio v10.1

IBM Cognos Report Studio v10.1

IBM Cognos Framework Manager v10.1

IBM Cognos Business Insight v10.1

Sage 50 Accounts and Book keeping Stage 1

Intro to MS SQL

SKILL HIGHLIGHTS: IBM Cognos Business Intelligence, IBM Cognos Express, Microsoft Office

LANGUAGES: Conversational French and Spanish

PERSONAL PROFILE

An ambitious and motivated professional, with excellent communication, customer facing, organisational and administration skills. Experienced in dealing with clients and managing heavy workloads and tight deliverables. Enjoys challenges and self-development. Now looking to be a part of a Professionally Managed Company with scope for challenging career, opportunity for learning excellence and continuous improvement coupled with growth and individual development.

I have undertaken certified courses in IBM Cognos Business Intelligence.

WORK EXPERIENCE

Dec 2015 – Present Ziara Consulting Ltd

BI Consultant

•Looking for Permanent / Contract opportunities after 8 months of travelling.

•Attending Webinars and workshops to enhance my exposure of Cognos v11 and Watson Analytics

April 2012 – December 2015 PRIME Research Ltd

Cognos Project Manager

•Developing and supporting International Cognos BI projects

•Designing new complex features and good looking multi layer dashboards/KPI reports

•Using visualisation methods to display clients data

•Enhancing the layout design of existing dashboards

•Creating Report Views, Scheduling jobs and urls for portal menu system

•Performance tuning of reports, troubleshooting and resolving integration issues with non-standard systems

•Tracking and monitoring the development status of each project and ensuring critical requests are well attended

•Preparing project plans, estimation of project lifecycles, testing strategies and deployment for BI Projects

•Migration from Cognos 10.1 to Cognos 10.2

•Migration from Cognos 8.4 to Cognos 10.1

•Improving business processes with systematic analysis of data, creating documents of features, performance tuning and best practises.

•Improved team efficiency via the establishment of standardised development procedures

Mar 2011 – April 2012 Oraios Consulting

IBM Cognos BI Junior Consultant

•Developing client reports using Report Studio v10.

•Developing client reports in IBM Cognos Express 9.5.0

•Writing queries in Query Studio v10

•Designing analysis cubes in Analysis Studio v10

•Design and develop dashboards in Business Insight

•Providing training to customers post-go live

•Involved in customer briefings, demonstrations and documentation of requirements

•Working alongside and supporting senior consulting teams

•Limited Framework Manager

•Exposure to Cognos TM1 training

Aug 2010 – Dec 2010 EMAP

Customer Service Executive

•Producing daily reports on revenue generated (SB CLIENT/ELAN SYSTEMS)

•Responsible for the accurate set up of events, including revenue figures and dates in the Customer Management System (Elan)

•Ensuring all delegate registrations are processed and input correctly including payment

•Pre, post and onsite at events – Dealing with and ensuring delegates, sponsors, guests and speakers have a good customer experience

•Managing customer enquiries

•Administration Duties

Sep 2008 – Aug 2010 Gap due to injury, followed by convalescence period

Dec 2006 – Sep 2008 Vertex (subcontractor to Westminster City Council)

Customer Service Officer

•Front line support, offering assistance to customers enquiring about council services

•Using various applications such as: CRM - Database used to record the nature of customers visit and iWorld for Council Tax enquiries; ICPS to create resident parking permits and to view penalty charge notices.

•Make financial arrangements and negotiate recovery payments for a range of services including Rents, Benefits & Council Tax.

•Undertake IT, financial and administrative duties in respect of purchasing & payments, processing applications, verifying & certifying documentation, service requests, maintaining the office environment and the collation of operational data.

•Liaising with other departments within the council via phone and email e.g. Planning, Licensing, Housing, Environmental Services to meet the needs of the customer

•Processing payments received for a multitude of services offered by the council i.e. Business rates, Service charges and Highways licensing

Jun 2004 – Dec 2006 Abbey National plc

Customer Advisor

•Promoting and advising customers on new financial products

•Managing customer queries and complaints

•Office administration

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