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Professional Technician Hardware/Quality/Storage

Location:
Colorado Springs, Colorado, United States
Posted:
January 18, 2017

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Tom Boczkiewicz

**** * ******* ** *** ***

Colorado Springs, Co 80909

acyclq@r.postjobfree.com . 719.***.**** Cell

E DUCATION & TRAINING:

Bachelor of Science in Computer Technology

Colorado Technical University – Colorado Springs, Colorado Associates of Science in Commercial Electronics

Huntsville Technical University – Huntsville Alabama New Horizons Classes- Access, Excel, Word, Power Point, Outlook, Ms/DOS, Windows NT, Windows 95-2000, web-base

JPTA Courses- Administration, Typing

Digital Equipment Corporation Training- Windows 1-3, Group leader and Management Training, Windows NT, Data Entry, ISO-9000, Windows 95. Digital Equipment Corporation-Formatted SUN drives. Tested power supplies. Soldered components.

Wells Fargo- CIV, HOGAN, CUPR, Mortgage and Credit databases. Dynamic Details, INC.- Equipment Used: Oscilloscopes, Calipers, Coordinate measuring machine (CMM), X-ray layer tester.

TECHNICAL SKILLS

Systems: Windows (1995/1998/2000/XP/NT/Vista/7), Linux, UNIX, Mac OS. Hardware: PC’s, Laptops, PDA’s, iMac, iBook, Printers, Scanners, Digital Projectors, Hubs, Routers, Switches, Blackberry phones, Modems. Software: Microsoft Office Suite 95/97/2000/2003/2007, Norton / McAfee Anti-virus, Symantec Ghost, Word Press, Kea, Extra, Primus, Process, Clarify, Magic, Game Studio, Adobe, BMC Remedy. VMS

Networking: TCP/IP, FTP, DNS, DHCP, SMTP, LAN/WAN, Ethernet, Wireless networks, VPN

Servers: Windows Server 2000/2003/2008, Active Directory, Domain Controller Troubleshooting: HP, Dell, MAC, Laptops, Workstations, Printers, and Scanners etc. Mainframe: Remedy, CICS, SAP, Stars

Languages: Visual Basic, C, C++, HTML, Java, MYSQL, .NET, XML, Apache, CSS, MyPhp Remote Tool: Timbuktu Remote Assistance, Net Meeting, SMS, Remote Desktop, Windows Meeting Space, Microsoft Office Live Meeting Backup Tool: Veritas / Retrospect Backup

Continued...

Tom Boczkiewicz

PAGE TWO

EXPERIE N C E

Alorica-Samsung Cel l Phones January, 2014 to Present Help Desk Technician Colorado Springs, CO

Troubleshoot Phones, Tabs, Accessories

Walked customers through setting up devices.

Educated customers on product use.

Self Employment June, 2005 to December, 2013

IT Consultant Florissant/Divide, CO

Performed Software/Hardware installation

Troubleshoot PC, Laptop, Network hardware, Printers, Faxes

Recovered lost files and repaired hard drives

Trained in use of Windows XP/Vista/7

Performed virus cleaning and PC/Laptop performance issues

Repaired and upgraded motherboards, logic boards

Soldered components

Lake George Charter School August, 2011 to October, 2012 Field Service Technician/Web Developer Lake George, CO

Created web site for school.

Trained on use and development of site.

Provided solutions to making workflow easier

Proper maintenance of workstations, printers and website

Repaired and upgraded PC/Laptop hardware

System administrator for new and existing users, system updates, security patches on server 2003/2008

Repaired and replaced network hardware for upgrade Pinecam.com August, 2011 to July, 2012

Web Developer Bailey, CO

Configured scripts to test server with java, MyPhp, Apache, CSS.

Tested multiple forum software packages to new environment (Word Press, Phpbb2, BB Press etc.)

Worked with server technicians and board members on modifications.

Prepared site for migration

Worked with domain configurations and prepared new server Continued

Tom Boczkiewicz

PAGE Three

Interior Landscapes August, 2005 to August, 2011

Field Service Technician Woodland Park, CO

Key Achievements:

Repaired Faulty Hardware

Helped restore and install software

Educated on use of software

Backed up system files

Developed new web site

MACC June, 2008 to September, 2010

Media and Technical Support Technician Divide, CO

Backed up server on Black Box

Installed and updated software

Handled Media and Musical Sound Board

Edited Web Site for updates. Used .NET, MyPhp, MySQL. Hewlett Packard Colorado Springs, Colorado March, 2006 to November 2009 Computer Analyst (Volt) Colorado Springs, CO

Substantially increased security and performance of systems by initiating installation of new anti-virus software and critical operating system updates.

Significantly reduced workstation set up time by developing a disk cloning procedure to streamline operating system implementation and security properties configuration.

Helped clients setup Blackberry phones (i.e.: Outlook Mail)

Performed administrator setup and installations for clients.

Helped field service agents in trouble shooting devices.

Solved and reported hardware and network issues.

Verified hardware and network failures and fixed them accordingly.

Set up VPN and RAS connections for clients, helped solve connection failures.

Checked for hardware and network failures on clients and site locations.

Provide technical support for 200+ users and ensure proper maintenance of workstations, printers, and peripherals.

Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.

Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.

Support disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades.



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