Microsoft Office Executive Assistant

Lynn H. Tye

* **** *** ***** ********** Falls, NY 12590

Cell 860-***-****

E-Mail: *******@*****.***

Professional Profile

30+ years’ experience as Executive Assistant/Office Management. Excellent office management and organizational skills with ability to multi-task. Extreme detail to follow-up. Holds a high respect for confidentiality in the workplace. Special Qualifications:

- Interpersonal skills including training, supervising and scheduling staff.

- Issue Resolution

- Client Relations

- Document Control

- Team Collaboration

- Project Coordination

Computer Skills:

- Microsoft Outlook - Microsoft Word

- Power Point - Excel

- Google Docs - Gmail

- Website creation (word press)

Professional Experience:

Payveris, LLC. 2011 - Present

Office Manager, Assistant to the President

Rocky Hill, CT

Manage the office operations to ensure efficiency and productivity. Order and maintain inventories of materials, supplies, and related items to minimize disruptions and inefficiencies.

Deliver on-site support to all departments and help to coordinate all daily business efforts through effective collaboration and communication with team members.

Responsible for the tracking, filing and review of all important documents, receipts, and invoices on a daily basis. Responsible for organizing and managing all sensitive files in a confidential and efficient manner. Maintain client and vendor records and related information.

Support offsite VP of Sales with various sales and operational functions, including transaction processing, inquiry and issue handling, scheduling and expense reports.

Organize and execute service calls, appointment scheduling, correspondence distribution, and other critical functions. Provide ongoing phone coverage and support to all departments and manage all forms of critical correspondence.

Act as a liaison between organizations, corporations, vendors, and clients to ensure effective information flow, exceptional customer service, sales opportunity development, and timely issue resolution.

Assist mid- and senior-level management as needed with any duties as assigned to facilitate on going efficiency in all aspects of the operations of the business. Coordinate company displays at exhibitions along with all off site meetings.

Responsible for various HR and accounting aspects, including accounts payable and receivable, budget control, payroll, billing and reconciliations. Webster Bank, Main Office 2010 – 2011

Executive Assistant to the SVP of Human Resources

Waterbury CT 06702

Support the SVP, HR and the SVP Employment and Employee Relations as necessary to ensure objectives are met in a timely manner.

Worked directly with Webster Bank Board of Directors to prepare, organize and distribute meeting materials for Compensation Committee Meetings to ensure timely receipt by committee for review.

Prioritize all incoming mail and incoming calls.

Organize paperwork, meeting schedules & daily activities.

Prepare PowerPoint presentations as needed.

Interact with job placement firms in arranging interviews. Prepare correspondence, offer letters as needed.

Webster Bank 2009 – 2010

Executive Assistant to the SVP Operations

New Britain CT 06053

Participate in a companywide process optimization initiative. Played a key role in organizing meetings, distributing materials and preparing follow up items for Executive management.

Worked closely with Sr. Vice President in the successful reorganization of three large areas within Webster bank.

Responsible for coordination and distribution of United Way Fund raiser for over 150 employees.

Assisted in the coordination and scheduling of meetings and or conference calls for the Team.

Planning and coordinating outside trips/conferences for department staff and vendors.

Maintaining calendar for Unit Manager. Organized gatherings and department meetings.

Worked closely with the Managers and the Executive Leadership in the collection and distribution of documents for all meetings.

Handled all customer related issues for the CEO of the bank. Webster Bank 2001 - 2009

Executive Assistant to the SVP Retail Administration Wallingford CT 06492

Helped in the management of 200+ FTE

Supported multiple divisions:

Call Center

ATM

Branch Operations

Retail Sales and Service Support and Distribution Planning

Managed customer issues for the branches to ensure customer satisfaction.

Responsible for ATM management.

Worked closely with Executive team to:

Reorganize Call center structure to reduce cost and streamline processes

Realign organization to be focused around customers and delivery channels

Webster Bank 1999 - 2001

Executive Assistant to the SVP Project Management

Bristol CT 06010

Supported SVP and Project Managers with presentations and project plans.

Responsible for creating and maintaining delivery spreadsheet for mail delivery to the branches.

Managed 6 temp hires for reconcilement of customer statements for new statement project.

Created and maintained spreadsheet to document all statement issues from customers and manage the solution for all customer issues.

Responsible for creation of new procedure manual for Central Deposit project.

Maintained calendar for SVP and all Project managers.

Responsible for payroll for team.

Bradlees Department Store 1981 - 1999

Office Manager, Assistant to Store Manager

Bristol CT 06010

Plainville Convalescent Home 1979 - 1981

Office Manager, Assistant to Director

Plainville CT 06062

Education/Training

Microsoft Office Outlook 2010 –Level 3

Microsoft Office Word 2010 –Level 3

Microsoft Office PowerPoint 2010 –Level 2

Microsoft Office Excel 2010 –Level 3

Conference for Administrative Assistants – “Improving skills”

Skill Path Training Courses:

o Business Communication Style Guide

o Taking Control of Time & Priorities

*references available upon request.

Contact this candidate