Manager/Front Desk Agent

Jacksonville, AR - Email me on Indeed: indeed.com/r/49298d6a81a58750

Willing to relocate to: Hotsprings,Arkansas - Pensacola, FL - Milton, FL

Authorized to work in the US for any employer

WORK EXPERIENCE

Property Manager

Jamison Enterprise Inc - Jonesboro, AR - September 2012 to July 2016

Property Manager

Managed all aspects of regional public relations. Developed and executed strategies that were intended to

create and uphold a positive public image for the corporation.

Managed and directed luxury and multi- family housing.

Maintained records and documents for rent payments and Accounts Receivables and Accounts Payables.

Handled all aspects of Tax credit, Recertification, Move- ins and Move outs.

Facilitated all meetings as well as training for new hires.

Maintained all records for billing and paying vendors.

Worked with Outlook,Onesite, Yardi and excel.

Presented reports and maintained within budget guidelines.

Managed Aprtment Homes with 100 - 150 units. Established rental rate by surveying local rental rates;

calculating overhead costs, depreciation, taxes, and profit goals.

Attract tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of

location and services; showing units.

Contracted with tenants by negotiating leases; collecting security deposit.

Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; prepared an

annual budget; scheduled expenditures; analyzed variances; initiating corrective action.

Maintained property by investigating and resolving tenant complaints; enforced rules of occupancy; inspectied

vacant units and completed repairs; planned renovations; contraced with landscaping and snow removal

services

Maintained building systems by contracting for maintenance services; supervisied repairs.

Securesd property by contracting with security patrol service; installed and maintained security devices;

established and enforced precautionary policies and procedures; responded to emergencies.

Enforced occupancy policies and procedures by confronting violators.

Prepared reports by collecting, analyzing, and summarizing data and trends.

Updated job knowledge by participating in educational opportunities; read and reviewed professional

publications; maintained personal networks; participated in professional organizations.

Accomplished organization goals by accepting ownership for accomplishing new and different requests;

explored opportunities to add value to job accomplishments.

Front Desk Manager/Night Auditor

Marriott Residence Inn - Lombard, IL - July 2006 to September 2012

Greet customers, answer phones, check in and check out customers. Collect payments via credit card, cash,

check. Computer input data. Handle complaints and resolve them in a professional and timely manner. Assign

key cards for customers rooms. Activate and deactivate room key cards. Communicate with housekeeping

informing them of checkouts and rooms that need to be cleaned. Trained employees. Approved off days

and vacations. Scheduled employees work week. Attended conference with manager and district manager.

Reported to manager on duty. Responsible for scheduling and submitting time in for pay.

Manager/Front Desk Agent

Sheraton Ohare Hotel - Chicago, IL - June 1992 to July 2006

Greet customers, answer phones, check in and check out customers. Collect payments via credit card, cash,

check. Computer input data. Handle complaints and resolve them in a professional and timely manner. Assign

key cards for customers rooms. Activate and deactivate room key cards. Communicate with housekeeping

informing them of checkouts and rooms that need to be cleaned. Trained employees. Approved off days

and vacations. Scheduled employees work week. Attended conference with manager and district manager.

Reported to manager on duty. Responsible for scheduling and submitting time in for pay.

Customer Service Agent

American Airlines - Chicago, IL - July 1982 to August 1992

Customer service agents who work at airport ticket counters are usually the first airline representative that

passengers make contact with when arriving at the airport. In this role, I greet customers, checked them in,

which entails verifying their identification and printing boarding passes. Many passengers will had luggage with

them, and it will be up to me to identify which pieces need to be checked in, which can be taken aboard the

plane and which will require an additional payment because of weight or because the passenger has exceeded

the number of bags allowed by the airline. I might need to lift heavy luggage.

Customer Service Agent

Delta Airlines - Chicago, IL - May 1978 to June 1982

Customer service agents who work at airport ticket counters are usually the first airline representative that

passengers make contact with when arriving at the airport. In this role, I greet customers, checked them in,

which entails verifying their identification and printing boarding passes. Many passengers will had luggage with

them, and it will be up to me to identify which pieces need to be checked in, which can be taken aboard the

plane and which will require an additional payment because of weight or because the passenger has exceeded

the number of bags allowed by the airline. I might need to lift heavy luggage.

EDUCATION

Bachelors in Psychology

Chicago State University - Chicago, IL

1986 to 1990

University of Arkansas at Little Rock

Pulaski Technical College

SKILLS

Managing, Supervising, Training. Computer, Microsoft (10+ years), Yardi, Fosse system, Onesite, and Night

Vision, Managed, tax credit, (10+ years)

MILITARY SERVICE

Service Country: US

Branch: Army

Rank: SSGT

August 1980 to October 1992

Patient assessment, triage, phlebotomy, immunizations, EKG, anthropometrics

Researched international health threats and conducted medical threat briefings for deploying personnel

Solely supported deployed military personnel as primary health technician in two wartime (high stress)

deployments without direct Medical Doctor supervision; 1990

Served during the Army's transition from written medical records to electronic medical records; introduction to

large scale project implementation, management, and observation

Commendations:

ARMY-SVC-RBNNTL-DEF-SVC-MDLNCOPDR-2ARMY-ACHVMT-MDL-2

CERTIFICATIONS

Medical Coding Certificate

May 2006 to Present

Medical Coding Certificate

ADDITIONAL INFORMATION

Character Of Service

Honorable Discharge

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