D ennis R. Vecchi

**R Warren Ave. Plymouth, MA **360

339-***-**** acyceq@r.postjobfree.com

T EC H NOLOGY SUPPORT PROFESSIONAL

Extensive experience in providing hardware, software, workstation, scanner and printer

technical support in the financial and emergency services industry to ensure proper

f unctionality in a t ime sensitive environment. Implementation of multiple corporative wide

objectives. Key areas of competency include:

Technical contact for t ime sensitive process scanning of checks in financial industry.

T roubleshoot and coordinate with network and server specialists to test and resolve

issues

Problem solving at desktop and server level. Escalating to required resource when

needed to resolve issues

Completion of all workstation t rouble t ickets and project tasks

External client setup and support for multiple applications

Disaster recovery support for Internal and external clients due to power outages,

network or server issues

Main point of contact for new hardware and software implementations

24/7 on call responsibility for Fire and Police and emergency services technical issues

Imaging workstations using M icrosoft SCCM

TEC H N ICAL SK I L LS

Windows XP, Windows 7, Window Server 2008R2

Office 2007 and 2010

Microsoft Active Directory, Microsoft SCCM 2007 and 2011

Wireless Networking, Remote Desktop Assistance, Video Conferencing

Support for multiple Mutual Fund Applications (DST Products)

Microsoft Exchange 2010

Remedy t icketing system

Symantec portal virus, spam, and malware administration

P ROFESSIONAL EXPER I E NCE

I XP CORP H I NG HAM, MA 2015

2016

South Shore Regional Emergency Communications Center

Sole support of 4 towns Fire, Police, and emergency services IT needs

Hardware, software support for over 50 workstations and multiple servers in t ime

c ritical 911 emergency response environment

24/7 on call status

Create, alter, delete and maintain all user profiles using Microsoft active directory

and Microsoft exchange

Monitor M icrosoft exchange, active directory, print servers, domain controllers and

network infrastructure within organization. Resolve issues internally or coordinate

w ith appropriate resources to resolve in a t imely manner

Lead project person in implementations of new software and device systems for the

emergency services of multiple towns

Configuration, installation and support of all Mobile devices for use in Police, Fire and

A mbulance vehicles

implementation, installation, configuration and administration of Symantec virus,

spam and malware protection

BOSTON F I NANC IAL DATA SERV ICES

Quincy, MA

1999 2014

Senior Systems Specialist

Hardware and software support for 1500+ workstations

Installation, configuration, documentation and t roubleshooting of multiple software

applications

Project leader for new implementations, including coordination of resources

New and existing External client support for financial applications via webex or

occasional t ravel, coordination of resources to implement or solve multiple network or

server issues

Involved in testing, conversion, and rollout of all Y2k, XP, and Win7 workstations

w ith critical time restraints

Disaster recovery setup, configuration and maintenance of 500+ workstations for all

i nternal and external critical clients on an offsite location

Support and setup for multiple check scanning systems (Kodak and opex)

Off hours support for internal and external clients

Resolution of Service center t ickets and tasks via Remedy ticketing system

CH IRON D IAGNOST ICS Medfield, MA

1996 1998

Technician

Repair and testing of blood analyzing equipment and components. Suggestion of design

i mprovements

ED U C A T I O N & CE R T I F I C A T I O N

Clark University Braintree, MA

M icrosoft Certified

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