JACQUELYN M. ROCK

**** ******* *****

Pensacola, FL 32506

Cell: 912-***-****

acycdd@r.postjobfree.com

SUMMARY OF QUALIFICATIONS & SKILLS

I have managed various personnel for over 14 years. My experience cross both military and

civilian personnel in all aspects of training, coaching, mentoring, and data analysis utilized to

identify improvements and create business efficiencies. I have experience in Lean Six Sigma

and most recently completed the Process Improvement Fundamentals at Baptist Hospital. I have

experience in reporting to Senior Level Management as well as keeping current workforce

abreast of current situations. The reports that I was responsible for were to identify areas in need

of improvement and assess monetary losses that need to be addressed.

EDUCATION

Columbia Southern University June 2013 BA

HealthCare Administration GPA: 3.2/4.0

PROFESSIONAL EXPERIENCE

Senior Operations Manager Feb 2016-Oct 2016

Baptist Hospital

Conduct weekly reports to identify areas for improvement, either through improving efficiencies or

reducing monetary losses.

Maintains current certificates for compliance

Works daily with Physicians, Nurse Practitioners, Nurses and office support staff to establish

patient care standards for a high volume OB/GYN practice and improve patient care and staff

work through workflow improvements.

Identified providers who were not working the correct hours, adding an additional 8-10 hours

per work of working hours per provider. Giving the clinic better availability for new patients

or patients who needed to be seen quicker.

Conducts weekly data reports to assist providers in meeting Meaningful Use and HEDIS

goals.

Identifies training issues and/or discrepancies, working closely with IT for remedial training

for all individuals who may have difficulty with charting to meet current Metrix.

Maintains control over supply cost for clinic. Reviews all supply requests by vetting with

staff physician for necessity.

Conduct regular staff meetings for continuous improvement throughout the clinic.

Office Manager Apr 2014 Feb 2016

Baptist Medical Group

Pensacola FL 32501

Maintains records in accordance with all directives, adhering to current healthcare

standards.

Works daily with Physicians, Nurse Practitioners, Nurses and office support staff to

establish patient care standards for a high volume primary clinic.

Manages clinic template and workflows to ensure patient safety goals are adhered and

clinic milestones are met.

Proponent of Total Quality Leadership. Personally encourage staff for input that will

improve patient satisfaction and team satisfaction. Weekly meetings are conducted to

identify clinical issues and anticipate customer needs based on seasonal, advertised and

current data elements.

Analyzed and instituted new check in process, creating workflow adjustments to ensures

clinical standards are met for data and patient care.

Currently transferring all paper charts into a searchable electronic system by creating

standard naming convention for easy retrieval by staff.

Effectively cut operating cost by analyzing finances ranging from office supplies to

vaccination estimates. Created formal proposals with options to stakeholders to help

make informative business decisions.

Experienced in assisting patients with sensitive issues against physicians and even

reporting patients to DCF Pensacola for possible abuse/negligence. Personally

responsible for follow-up with the patient to maintain a positive experience for the patient

and clinic impact.

Previous Experience

Essentris Trainer Mar 2012 to Apr 2014

LOUI

6000 West HWY 98

Pensacola, FL 32512

Conducts classroom training as well as individual training to Physicians and Nurses.

Responsible for the quality assurance of the Essentris database integrity in the testing

environment as well as acting in the capacity of the System Administrator in his absence.

Key Contributor to Lean Six Sigma project initiative to reduce delay of inpatient medical

records implementation.

Continuously works with the local Quality Improvement Coordinator to ensure patient

safety standards are adhered to through the electronic medical record system.

Ensure JACHO standards are followed.

Advise inpatient physician services on workflow for Electronic Health Records system

(Essentris).

Built inpatient safety initiatives to facility patient safety goals of the hospital in

compliance with JACHO for Naval Hospital Pensacola within the EMR.

Assisted in building charts for specific use in different departments to encourage proper

workflow while charting and data mining. Allowing for useful data collection for

executive level management.

Researched JACHO requirements and added text to documents to allow for patient safety

initiatives and regulatory requirements.

Created a process of change for any documents to ensure all changes were useful to all

providers and nurses involved in patient care areas.

Maintained an active presence on the team dedicated to improving documentation for the

command for physician and nursing staff. As an active member of the Forms Committee,

I researched problems for the team and informed them of what we could do within the

system to meet JACHO and meet command initiatives.

Actively worked with other Commands to resolve issues and create Best Business

Practices.

Supervisor, Deployment Health Clinic Feb 2009 to Jan 2012

Pensacola Naval Hospital Supervised: 5

6000 West HWY 98

Pensacola, FL 32512

Ensured all aspects of clinic operations are complete on a daily basis.

Responsible for the training of all staff to ensure 100% compliance with Joint Commission

on Accreditation of Health Care Organizations (JCAHO) and Health Insurance Portability

and Accountability Act (HIPAA).

Manage schedules for three physicians and medical staff personnel.

Worked with medical staff to document deployment related and Physical Health Assessment

visits by entering data into the Armed Forces Health Longitudinal Technology Application

(AHLTA), while also utilizing the Composite Healthcare Computer System (CHCS) to order

diagnostic test, review results, run reports and order medical records.

Conducted site visits as a part of a deployment team to outlying clinics providing individual

training for clinics that are unable to attend training due to the loss of their personnel.

Wrote evaluations for both military civilian staff.

Supervisor Optometry Clinic Aug 2007 to Feb 2009

Naval Hospital Guantanamo Bay Supervised: 3

Guantanamo Bay Cuba

Managed patient population of more than 8,000 active duty staff members and their families.

Organized schedules for providers, conducted training for staff members, and created a full

service Optical Lab to decrease waiting time for optical devices.

Single handedly procured more than $120K worth of Optical equipment, with no cost

incurred to facility for the initial setup of the Optical Fabrication Lab.

Shift Supervisor Aug 2006 to Jul 2007

Naval Ophthalmic Support and Training Activity Supervised: 30

160 Main Rd, Suite 350

Yorktown, VA

Supervised 30 personnel at the Optical Fabrication Support Activity.

Responsible for fabricating optical devices within all branches of services and retired

personnel.

Ensured training requirements were met for all staff members ahead of schedule requirement.

Initiated a performance system that allowed for maximum efficiency, while improving the

overall control of the quality for all optical devices leaving the facility. With half the staff of

the other shift, continuously produced double the output.

PROFESSIONAL DEVELOPMENT AND TRAINING

LEADERSHIP AND MANAGEMENT Jan 1992 to Present

Graduate of Hospital Corps A School

Graduate Optician School as Honor Graduate

Completed Command Managed Equal Opportunity Course

Graduate of Petty Officer Leadership School

Process Improvement Fundamentals 2016

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