Sharome Roberts

acycbh@r.postjobfree.com

(C) 973-***-**** (H) 973-***-****

Excellent writing, verbal communication and organizational skills. Highly resourceful, team player who can multi-

task and adapt in fast paced environment. Unique ability to negotiate while maintaining focus on company goals. My

area of concentration are as follows:

Credit Card & Mortgage Collection Phone Etiquette Communication

Negotiation & Analytical Skills Effective Customer/Client Resolution

Commodity Trade Entry Professional demeanor & highly motivated

.

Professional Experience

Strat Mar Financial Retail Newark, N.J. October 2015 October 2016

In-Airport Sales Representative

Market Chase Card Services actively promoting credit cards to secure application with travelers.

Obtain daily sales goal while displaying courtesy through professional customer services.

Open/Close Kiosk, prepare documents for tracking and tally application distribute to management for review.

Xerox EZ Pass Newark, N.J. June 2015 July 2015

Customer Care Specialist

Utilized a computerized system to responded to customer inquiries in a call center environment.

Researched/resolved complaints using standard scripts and procedures for resolution in a timely manner.

Ensured productivity meets or exceed service and quality standard, Assisted callers with EZ tag inquiries.

Nordstrom Short Hills, N.J. February 2015- June 2015

Sales Specialist

Provided excellent customer service experience and suggested the best wardrobe decisions for clients.

Maintained the sale floor neat and orderly. Build merchandise display, rearranged and organized shelves.

Rung up sales, shipped/ ordered merchandise and supported customers via phone/email of events.

Created a delightful experience with product knowledge of various designer and build a client base.

UBS Weehawken, N.J. December 2014 January 2015

Client Service Associate

Assisted with resetting password, troubleshooting Quicken and other Aggregator software problems.

Provided support to Financial Advisors and focused on enhancing the clients experience.

Maintained risk awareness and regulatory knowledge and serviced the Wealth Management Clients.

Anticipated client portfolio concerns, resolved problems and deliver exceptional service.

Mortgage Servicing Specialist II

Mitigated loan losses on delinquent mortgages by determining customers reason for default.

Responsible for applying clear and concise documentation recall for court order or research case.

Documented and researched loan history, responded to investors, customers, or 3rd party inquires.

Navigated through various internal administrative systems to provide ideas/suggestions to clients.

MBNA Corporation Newark, N.J. November 2001 January 2013

Telesales New Account Specialist/Senior Collector

Market credit to customer and ability to deal with diversified customers for inbound/outbound calls.

Supported management with new hire application and orientation.Aggressively increase database.

Explained polices, regulations and rate structures to educate customers and consumers.

Managed average portfolio containing $3.5M in assets, collecting in delinquency 30 days to 120 days.

Education

LaGuardia Community College Associates of Applied Science Business Management

Certification

S.O.R.A. License September 2015 New Jersey

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