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Customer Service Manager

Missouri City, Texas, United States
January 18, 2017

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Roy Earl Wilson Jr.

Key Qualifications

Nine years’ experience as a railroad conductor, demonstrating initiative, leadership and teamwork skills

Four years providing customer service and support

Excellent critical thinking and problem-solving

Work Experience

Product Assembler March 2016 – Present

General Dynamics, Garland, TX

Follow detailed assembly instructions, processes and procedures.

Comply with policies, guidelines and regulatory requirements.

Completes all administrative functions relating to business or regulatory requirements.

Report problems with quality, processes, equipment and materials to Supervisor.

Provide hands on job function training to coworkers as needed.

Maintains a clean and organized work area to facilitate manufacturing functions.

Conductor August 2006– February 2015

Union Pacific Railroad, Houston, TX

Navigating trains from destination to destination

Secure, build, and breakdown trains

Communicating with dispatchers as well as with personnel from other railroad organizations

Applying procedural knowledge to increase safety, awareness, and efficiency of day-to-day operations

Performing a variety of technical and administrative tasks requiring sound judgment and quick response, as well as written, verbal, and nonverbal communication

Participation in Total Safety Culture and successful completion of UPRR employee training and safety courses

Loan Counselor/Customer Service Representative/Assistant Supervisor May, 2002-July 2006

Litton Loan Servicing, LLP, Houston, TX

Counseled clients regarding mortgage affairs

Problem-solving and assisting with financial matters, including handling and adjusting funds and arranging repayment plans to enable clients to retain homes or properties

Assistant Supervisor duties included assisting other loan officers and taking appropriate measures to correct and resolve problems with customers effectively

Awarded recognition for top Collector of the Month twice

Apria Healthcare February 2000 to April 2002

Technician/Driver, Houston, TX

Delivering and servicing breathing and feeding apparatuses and other various types of equipment.

Warehouse/Dock duties and loading/unloading trucks.

Education, Training, and Certifications

University of Houston Downtown (Area of Concentration – Criminal Justice) 2009-2010

Richardson High School, Richardson, Texas – Diploma

Basic computer skills, including Microsoft Word and Excel software programs

Hazmat training/certification

TWIC certification

Forklift certification

Houston Safety Council, Reciprocal Course

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