SUMMERDAWN BROOKS

**** ******* ******

Cleveland, Ohio 44102

216-***-****

acyc9n@r.postjobfree.com

To obtain a full-time position with a company that allows me to utilize my skills with

room for professional growth.

CALL CENTER/CUSTOMER SERVICE CERTIFICATION, Cleveland, Ohio

Proficient in handling all call types, extensive training in call center settings, skilled on Internet Fundamentals, Windows, Computer Concepts, Business Writing for Customer Service, excellent written and verbal communication skills, able to prioritize, multi-task and enjoys working in a fast-paced environment.

08/2016-10/2016 US TECHNICAL SOLUTIONS - NEW YORK LIFE, Cleveland, Ohio

Position and Duties: Mail and Imaging Representative – Responsible for opening and preparing different incoming mail types, operated scanning machinery; navigated multiple software systems; indexed scanned documents to appropriate departments via electronic filing; data entry; processed return mail; demonstrated high attention to detail, ability to understand and differentiate between similar documents while working as a team or independently.

07/2015-02/2016 GLOBAL TECHNICAL RECRUITERS - ANCHOR TOOL AND DIE, Cleveland, Ohio

Position and Duties: Machine Operator/Assembly - Operated welding machines and robots, responsible for quality checks and inspection on various metal parts, responsible for various assembly of parts, precise and detail-oriented; ; excellent hand-eye coordination.

09/2013-03/2014 CONNECT THE DOTS STAFFING - SEDGWICK, Seven Hills, Ohio

Position and Duties: Claim’s Assistant/Mail Processor– Responsible for preparing and reviewing letters to clients in reference to their rental car claims; managed incoming mail, prepared claims worksheets through computer software systems and assigned to correct handler; data entry; ordered police records; worked with team members to produce and ensure timely and quality results; handled a variety of duties outside of position to help achieve department’s success.

03/2013-08/2013 OFFICE TEAM - SCOTT FETZER COMPANY (KIRBY CO), Cleveland, Ohio

Position and Duties: Customer Service Representative – Maintained high volume of inbound calls; assisted distributors with purchase orders; data entry; responsible for handling claims with freight companies in reference to lost or damaged packages; worked with accountant department to ensure customer satisfaction in regards to claims; navigated through several computer software systems; demonstrated responsiveness and reliability while exhibiting courteous telephone etiquette, patience and professionalism.

02/2013-03/2013 APEX SYSTEMS (STAFFING CO) – CVS CAREMARK, Solon, Ohio

Position and Duties: Enrollment Specialist – Responsible for handling enrollment procedures in reference to Medicare Part D; determined whether client was eligible for enrollment or disenrollment based on information received via phone or mail; data entry; demonstrated software navigational skills through various systems.

04/2008-01/2012 PEL SUPPLY COMPANY, Cleveland, Ohio

Position and Duties: Customer Service Representative/Return Specialist/ Claims Handler - Handled inbound and outbound calls; navigated through multiply computer software systems while exercising customer service skills; data entry; resolved customer’s complaints; oversaw UPS and FedEx claims on missing or damaged packages; assisted customers with return inquires, such as warranty issues, malfunctioning products or returns on unwanted items; maintained accurate and organized files; and attended seminars to reinforce product knowledge.

04/2006-03/2007 RENHILL STAFFING - PEL SUPPLY CO., Cleveland, Ohio

Position and Duties: Customer Service Representative - Managed incoming calls in regards to inventoried items; navigated through a variety of computer software systems while attending client’s needs; data entry; maintained above average customer service skills, assessed, identified and resolved customer’s complaints.

02/2006-04/2006 RENHILL STAFFING - OHIO SAVINGS BANK, Cleveland, Ohio

Position and Duties: Customer Service Representative - Answered inbound calls from customers concerning their account relationship; processed customer’s mortgage payments and maintained certificate of deposit accounts; resolved customer’s issues; navigated through several soft ware systems while demonstrating excellent customer service skills.

CERTIFICATE: CALL CENTER/CUSTOMER SERVICE TRAINING COURSE

2002 Cuyahoga Community College - Metro Campus

REFERENCES AVAILABLE UPON REQUEST

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