Customer Service Assistant

MS. DONDELIECE WOODS

***** ********* ****** *********, ** 44105 • Home: 216-***-**** • Cell: 216-***-****

• ***************@*****.***

Professional Summary

Highly organized and detail-oriented assistant with more than 15 years’ experience supplying thorough, organized

administrative support to 2 senior executives. Administration support who continually maintains a positive attitude

while interacting with demanding clients. Serves as the primary point of contact for both in-house and external

phone and website queries. Motivated Cashier skilled at providing exceptional service, accurately handling money

and proficiently managing store inventory to maximize customer satisfaction and sales. Resourceful and driven

professional with 10+ years' experience.

Skills

40-45 WPM typing speed Accurate and detailed

Professional phone etiquette Pleasant demeanor

Customer service-oriented Team building

Excellent planner and coordinator Accounting familiarity

Certified in 10-key Critical thinker

Appointment setting

Work History

Secretary Assistant, 06/2015 to Current

AARP FOUNDATION – 46140, IN

Managed office supplies, vendors, organization and upkeep.

Directed guests and routed deliveries and courier services.

Screened applicant resumes and coordinated both phone and in-person interviews.

Answered and managed incoming and outgoing calls while recording accurate messages.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Helped distribute employee notices and mail around the office.

Maintained a clean reception area, including lounge and associated areas.

Organized all new hire, security and temporary paperwork.

Assisted senior recruiting staff with career fairs and recruiting events.

Cashier/Customer Service, 02/2009 to 04/2012

Honey Bake Ham Company – 3756 Warrensville Ctr. Rd. Maple Hts. Oh

Created attractive displays to promote items.

Assisted customers in selecting items based on needs.

Described products and services in detail.

Totaled bills and calculated taxes.

Received customer payments.

Greeted customers promptly.

Collected and stored coupons.

Implemented marketing strategies which resulted in 30% growth of customer base.

Bagged, boxed or gift-wrapped sold merchandise per customer's request.

Provided an elevated customer experience to generate a loyal clientele.

Successfully acquired an average of 10 new customers per month, generating a 35% growth in revenue.

Education

Associate of Arts: Liberal Studies, June - 1984

Cuyahoga Community College - Eastern Campus - 4250 Richmond Rd. Highland Hts., Oh

Microsoft PowerPoint certification training

Minor in Spanish

Minor in Humanities

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