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Information Technology Management

Location:
Suwanee, Georgia, 30024, United States
Posted:
January 17, 2017

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TERENCE A. WAITES

Cell: 770-***-**** acybw7@r.postjobfree.com

Alpharetta, GA 30022 [https://www.linkedin.com/in/terence-waites-035a77?trk=hp-identity-name]

CIO DIRECTOR OF I.T.

Systems Integration Process Re-engineering ROI-Focused Projects

Executive Driver for Core IT Strategy, Performance Generation & Emerging Technology Solutions

Results-oriented technology industry leader and senior IT principal, currently pioneering and managing complex IT solutions and offering proven record of exceeding core business goals. Visionary leader with strategic and turn-around expertise, skilled at leveraging information security, networking, applications, risk management, and operations to enhance business growth, increase competitive edge and customer-focused success.

Areas of Expertise

Strategic Planning and Management

Business Process Re-engineering

Systems Integration & Strategy

Organizational Turnarounds

Security Controls and Risk Assessments

Disaster Recovery and Needs Analysis

Customer Relationship Management

SOX and Policy Compliance

Project Management

Budget and Cost Management

Data Migration & Multisite Infrastructure

Offshore Resourcing

HIGH PRIORITY ACCOMPLISHMENTS AND IT LEADERSHIP IN ACTION

Mimaki USA ERP-AX 2012 & CRM Migration, Marketing System Integration and Sox Compliance

Auto Finance Launched Gateway Payment Process, Document Management and Document Control

Law Consulting Managed Projects Converging of information technology, online media and e-commerce

Panasonic (NASDAQ:JPY) Managed IT desktop support for Wireless Handset and Software Design Team

Mitsubishi (NASDAQ:MSBHY) Redesign Logistics Workflow Achieving 80% Greater Distribution and Parts Revenue

Financial Impact

$5MM+ generated via portal implementation, Gateway processing, policies and procedures

75%+ Efficiency Increase via CRM Implementation

$3.8MM B2B Corporate e-Commerce, Cloud & Mobile

42% Cost Reduction via strategic budget development

81% increase in distribution and parts revenue

MOST RECENT SUCCESSES

Migration AX 4.0 to 2012 Implementation CRM 2015 Deployment of AX Anywhere

Deployment Share Point Web Portal Upgrade ClickDimension to CRM 2015

Social Media Implementation Sales Process Alignment to CRM Communications System Upgrade

Establish Canadian Entity Implementation CRM Portal Deployment CRM 2015 Mobile

Cell: 770-***-**** acybw7@r.postjobfree.com

EXECUTIVE HISTORY

Mimaki USA (Tokyo 6638), Suwanee, GA, 2008 – Present

EDUCATIONAL BACKGROUND

Key advisor to senior management on strategic systems, planning and integrations in support of business goals and objectives

Develops and maintains the Technology Roadmap while implementing objectives of the information technology needs of company to ensure the technology capabilities are responsive to the needs of the company's growth and objectives. Pioneer IT solutions and oversee CRM Migration, Portal Implementation, Platforms, Finance and Marketing System Integration. Head SOX compliance initiatives and lead on and off-site project teams

Controls the initiatives of the ERP, CRM, Portal CRM and e-commerce while overseeing trending emerging technologies and developing informational models of the business and its functions

Continuously increase organizational efficiency via systems and automation (now over 70%)

Establish operating and capital budgets, IT strategy and operational plans

Created change management process and policies and procedures governing J-SOX requirements

Lead teams on various projects such as API, E-commerce, mobile and high transaction and marketing integration

Reduced overall production costs via strategic resource allocation

Establish and maintain positive relations with suppliers and external business partners

Manage teams responsible for ERP, Call and Data Centers, and Network Operations

Maintain staff levels and selection, develop and complete performance and salary reviews

Launch product registration and social media advertising campaign increasing traffic by 70%

LAW Consulting, Inc., Alpharetta, GA 2007 – 2008

Oversaw stabilization and replacement of 80% of the network infrastructure

Increase Project forecasting via PMO Methodology shift from Waterfall to Agile, and Team Building

Established outsourcing relationship, deliverable timelines and Reduce clients cost

Cell: 770-***-**** acybw7@r.postjobfree.com

Corrected Project Slippage on 4 projects via PMO Methodology shift from Waterfall to Agile, and Team Building

Responsible for SOW, SLA’s, writing business cases, defining and tracking benefits, measurement and implementation

Auto Finance, Inc., Atlanta, GA 2005-2007

Align business and technology goals for a financial lender organization

Oversaw all IT functions including data management, vendor relationships and technical support

Project Manager of team implementing enterprise-wide Solomon ERP system

Developed technology solutions to reduce headcount by 10%.

Advised senior management on designing and implementing strategic planning saving over $150k in operating costs and served on senior planning committees

EDUCATIONAL BACKGROUND

BACHELOR OF SCIENCE - GLOBAL COMMUNICATIONS: Information Technology Emphasis

Oglethorpe University, Atlanta, GA

•Microsoft Certified Technology Specialist (MCTS) : Microsoft Dynamics CRM 2011

Emphasis in Customization and Configuration, Installation and Deployment

•Microsoft Certified Professional (MCP)

•PMP Certification Candidate

TECHNOLOGY

Infrastructure

MPLS, Disaster Recovery, Data Recovery, Security

Enterprise

Dynamics AX, SL, GP, CRM, Scribe, North52, SharePoint, Active Dir, Exchange and Adobe d/Mainframe/Grid

Mobility

Apple iOS, Android, Windows Mobile, Social Integration

Programming

SQL Java, C# and HTML5

Networking

Windows, MAC, Cisco and Netgear Routers, Switches, TCP/IP, LAN/WAN and Fiber Optic

Management

MS Project and PMP

Interactive

Flash, HTML5 and Red Giant

Television

Lifesize, Polycom, Interactive TV, Roku, Chromecast and Mobile-to-TV Integration

Design

Photoshop, Red Giant, Illustrator, InDesign and Premiere

PROFESSIONAL & CIVIC AFFILIATIONS

Technology Association of Georgia (TAG)

Honors: “Department of The Year 2006 ”– Auto Finance Corp.

Presented by City of Birmingham, Alabama - “Terence A. Waites Day”.



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