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Customer Service Sales

Location:
Texas, United States
Posted:
January 17, 2017

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**** ******* ****

Garland, TX *****

972-***-****

acybue@r.postjobfree.com

BECKY HANSON

SUMMARY

Creative instructional designer committed to quality customer service and experienced in the design of both classroom/virtual delivered and web-based learning solutions

SKILLS & ABILITIES

Instructional Design

ADDIE Methodology

Blended Learning

Project Management

EXPERIENCE

MERCER, DALLAS, TX

June 2005 to May 2016

Instructional designer

Achieved job readiness for new employees by creating and delivering learning solutions for the Benefits Administration line of business

Functioned as the subject matter expert for all Health & Wellness benefit programs

Improved organizational, team, and individual efficiency and performance by collaborating with employee groups to identify, design, promote, and deliver learning programs

Managed the Brandon Hall award-winning Managing at Mercer leadership development curriculum and online community

Designed and maintained training presentations, facilitator guides, learner guides, learning tools, and job aids

Designed and developed initial new hire Health & Benefits onboarding program

Co-designed the Brandon Hall award-winning Health & Benefits 101 elearning curriculum

Used Cornerstone LMS and CareerLink LMS for enrolling and tracking training curriculums

Championed employee diversity by serving as the Dallas leader for the Racial and Ethnic Diversity (RED) Network business resource group

OFFICE TEAM, DALLAS, TX

September 2004 to June 2005

Temp employee

Worked part time while writing a mystery novel

STRATTON VOICE & DATA, LLC, RICHARDSON, TX

October 1994 to September 2004

Relationship Manager

Served as secretary on the board of directors from 1997 to 2002

Succeeded in achieving strong customer satisfaction by managing new system installations projects from start to finish

Saved potentially lost revenue by reviewing prospective client proposals for accuracy

Increased customer spending by proactively discussing and selling new technology and products to existing customers

Managed the service department’s technicians and dispatchers

Hired and trained new employees for the service department

AMERICAN TELCO, DALLAS, TX

1993 To 1994

Senior Sales Account Manager

Sales to new and existing customers

PACTEL PAGING, DALLAS, TX

1987 To 1993

Senior Sales Representative

Sales to new and existing customers

EDUCATION

Richland College

Lean Six Sigma Yellow Belt Certification

Xerox Sales Training

Tom Hopkins Sales Training

Defined Benefits Training

Health & Benefits Training

Customer Service Skills Training

Instructional Design Training

Total Absence Management Training

Project Management Training



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