Evelyn R. Sims

*** ****** **

Jacksonville, NC **541

910-***-**** Mobile

E-mail: acybqy@r.postjobfree.com

PROFESSIONAL SUMMARY

Over ten years’ experience in the banking industry as Corporate Teller, Assistant Head Teller, Senior Member Service Specialist, Loan Processor and three years’ experience in retail management. Key personnel because of knowledge of investment program, lending and member service functions. Strong leadership, communication, administrative and financial skills. Excellent trainer, mentor and problem solver. Recognized for work performance and consistent selling of products and services. Superior listening and probing abilities, professional and personable.

PROFESSIONAL EXPERIENCE

Corporate Teller 05/2013 - present

Hope Federal Credit Union Supervisor: VP Retail Operations

Memphis

Tennessee

Perform accurate ACH and Draft Daily Processing. Processing of Trakker reports as it relates to negative/charge off share and loan accounts, and SEG Payroll listings. Review, create, and mail Share Certificate maturity letters, dividend checks and renewal notices. Reconciliation/check request for federal backup withholding for IRA Certificates, Ascensus system review of incoming documents and issue RMD Payments. Process wire transfers (incoming and outgoing), FRB Returned deposit items. Backup support for Card Services department, answer request from Collections department, Investment department, Accounting department, and Mortgage department.

Assistant Head Teller

Marine Federal Credit Union

Jacksonville

North Carolina

02/2005 – 01/2013

Supervisor: Branch Manager

Serve as key personnel for Marine Federal Credit Union which is dedicated to the financial success of its members. Use knowledge of the credit unions investment program, lending, and member service functions to serve customer needs. Provide guidance to newly assigned personnel and frequent floats cycling through to gain training experience.

Manage member accounts, process loans, solve member account problems and maintain cash drawer of $2500 daily. Stay alert for fraudulent activities. Train individuals coming out of Member Service Representative class prior to being assigned to a branch location.

Accomplishments

Produced 45 percent of credit card volume for the branch.

Lead the branch in cross sales for the year.

Recognized frequently in Credit Union’s Focus magazine for excellent performance.

Completed STAR (Staff Training and Recognition Certification) Lending Module.

Produced in 6 months the most new accounts and the most products.

Analyzed documentation scams for membership saved thousands of dollars.

Promoted from Member Service Representative to Loan Processor to Member Service Specialist to Assistant Head Teller.

Assistant Head Teller

Assumes duties and responsibilities in the absence of the Head Teller. Supervises activities of the teller and member service operations by resolving problems, helping with complex transactions and sensitive member relations issues. Investigates teller losses as assigned or in the absence of the Head Teller. Assists in training and cross training of tellers to ensure quality service to all membership. Serving as vault custodian when applicable. Ordering, verifying, and balancing vault cash while maintaining vault security. Maintain knowledge of state and federal as while as credit union regulations. Efficient and extremely accurate while processing a high volume of transactions while controlling and being held accountable for large amounts of cash.

Loan Processor/Member Service Specialist

Provided loan service to members and protected the interests of the credit union. Examined, evaluated and recommended approval of applications for credit or extension of lines of credit, consumer loans and credit card accounts. Analyzed applicant’s financial status, credit and property evaluation to determine eligibility for a loan. Approved loans with authority granted by the Loan Review Committee. Ensured loan agreements were complete, accurate and documents were properly signed, witnessed and attached to the loan package prior to disbursement of approved loans. Counseled members who were denied loans. Sold life and disability insurance on 90+ percent of loans consistently.

Member Service Representative

Opened new accounts such as Trust, Custodial, Estate, and IRA’s. Explained the value of life savings insurance, NCUA insurance and the Right of Survivorship. Established payroll sources and ordered checks and debit cards. Quoted Share, Money Market and other dividend rates using Truth-In-Savings guidelines and quoted loan rates using Truth-In-Lending guidelines. Processed numerous transactions and maintenance for members such as powers of attorney’s, deposits, withdrawals, loan payments, etc.

Bosom’s Mate/Chaplain’s Assistant

United States Navy

Meridian

Mississippi

09/1992 – 06/1995

Supervisor: Petty Officer White

Assigned as Chaplain’s Assistant and received Letter of Appreciation from the Chief of Chaplains.

EDUCATION

Coastal Carolina Community College, Jacksonville, NC

Richlands High School, Richlands, NC

TRAINING

Numerous BAI/CPD courses and other in-house training

AAP Training

JOB RELATED SKILLS

Computer skills include Microsoft Word, PowerPoint, Symitar, Blue point, Fedline Advantage, IPAY Master, Power link, Ascensus, Lexis Nexis, FIS eAccess, Trakker XL, Outlook; Internet

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