Jennifer Wright

**** * ****** * **** Fwy, Dallas, Texas 75237

Phone: 469-***-****

Email: acybml@r.postjobfree.com

Summary of Qualification:

Customer service experience in the related field of retail and the hospitality industry. Very

capable of performing multiple tasks simultaneously while display, excellent communication

skills with ability to convey information clearly and accurately. Excellent verbally and in written

skills. Proficient in Microsoft Office Applications including Word, Excel, PowerPoint, and

Outlook and other automated systems. Possesses integrity, professional bearing and confidence

required to thrive in deadline-driven environments.

Work History:

Veteran Service Representative Maximus Irving TX Oct 2015-Mar 2016

Answer inbound calls from veterans inquiring about VA coverage health insurance

Call Physician offices to set up appointments and schedule procedures for the veteran

Assist veterans in enrolling in new health coverage as well as assisting them in changing

their health care plan

Perform outbound calling for follow ups and reminding veterans of their renewal

deadline

OnCall Scheduler Medical Connections Dallas TX April 2015- Oct 2015

Answer inbound and outbound calls for Hospice,Hospitals,Dr.`offices, and Assisted

Living Facilities in a high call volume setting

Patching calls, taking messages, scheduling the correct assisting physicians for surgeries

Taking messages from patients to relay to the Dr`s office for the next business day

Jennifer Wright 469-***-**** 1

Valet Cashier Sheraton Hotel Dallas TX June 2014-2015

Verify guest credit, and establish the method of payment for they valeted vehicle

Keep track of guest vehicles by using the Pioneer POS system

Perform bookkeeping, balancing valet accounts, key auditing at the end of the shift.

Compute final bills, post charges, collect payments using the Galaxy Lightspeed software

Monitor the parking garage entry and exit lanes using Iparc Management camera system

Answering guest calls using a multiline phone to further assist them with any billing

questions they may have

Caregiver Anthony Assistant Living Lancaster TX Dec 2012- Present

Prepare meals for the in home veterans

Assist them with running errands,

Perform minor house cleaning,

Assist them with getting dressed.

Customer Service Cashier Wal-Mart Neighborhood Market Dallas TX Apr 2012-Apr 2014

Assist customers with bill paying

Cash and verify money orders, process credit and debit card transactions and validate checks

Handle money transactions, perform price changes, balance out the evening till,

Stock the shelves with incoming merchandise,

Assist ICS workers with unloading the GM trucks using pallet jacks

Break down stacked pallets so it can be processed in to be able to hit the floor

Answer incoming calls and transfer calls throughout the store

Jennifer Wright 469-***-**** 2

Parcel Assistant FedEx Smartpost Dallas TX Oct 2012-Mar 2013

Loaded and unloaded packages onto and off of trucks

Applied HRSA Labels according to packages weight and destination

Sort out material, weigh packages, load shipping trucks according codes

Assigned to work in a fast pace environment

Caregiver Angelic Hospice Greenwood MS Mar 2011-Nov 2011

Worked with Down syndrome and disabled patients

Cooked and cleaned for them

Assisted them with their baths

Shaved and groomed the male patients

Assisted them with getting dressed

Transported them to and from doctor`s visits

Picked up medication and supervised them while they took it

Did laundry and pressed their clothes.

Correctional Officer II Mississippi State Penitentiary Parchman MS July 2007-Dec 2009

Jennifer Wright 469-***-**** 3

Maintained security and control over maximum, death row, and psychiatric offenders

Conducted bi-hourly counts for the units

Escorted and transported offenders to and from the hospital

Patrolled the unit in a state vehicle

Conducting inner and outer perimeter checks

After making my year I was promoted to semi-Sergeant

Supervised and trained new employees

Kept detailed logs of all occurrences and visitors.

Correctional Officer Dawson State Jail Facility Dallas Texas Aug 2006-Apr 2007

Monitored the cameras in the surveillance rooms

Conducted warm body counts

Supervised minimum and medium security TDCJ offenders

Wrote reports of all occurrences

Inventoried the unit keys at all post changes

Assisted with the supervision of visitation on weekends

Conducted property searches, pat searches, as well as strip searches

Worked with the feeding team.

Dietary Aide/Utility Worker Valley Food Services Clarksdale MS Aug 2004- May 2006

Worked in the cafeteria at a hospital delivered patient trays to the rooms

Worked on the assembly line assisting with preparation of the food

Help unload the valley truck with the utility workers

Worked as a cashier on the weekends

Kept the dining area clean and stocked

Jennifer Wright 469-***-**** 4

Assisted in the dish room with the delivering carts

Education:

Coahoma Community College

Clarksdale MS

CRJ/ PreNursing

K.W. Healthcare

CNA 2006

Certificate

El Centro Community College

Dallas TX

Nursing

Jennifer Wright 469-***-**** 5

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