Customer Service Representative

Margie Anders

**** ******** **. *

League City, Tx.

77573

Cell: 409-***-****

E-Mail: ***********@*****.***

Career Overview

Excellent communicator with 10+ years experience working in a demanding call center environment as a Customer Service Representative.

Core Strengths

● Multi-line phone usage ● Telephone inquiries specialist

•Adaptability

● Customer service expert

•Strong organizational skills

● Listening skills ● Adaptive team player

•MS Windows proficient

•Problem solver

•Excellent communication skills

•Fast learner

•Courteous demeanor

•Strong client relations

•Energetic work attitude

•Trusted key holder

Accomplishments

Customer Assistance

•Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Telephone Service

•Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Conflict Resolution

•Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Received numerous awards for my accomplishments.

Work Experience

November 1962 to July 2008

Social Security Administration

Galveston, TX

Contact Representative

Worked for the US GOV'T from 12/02/1979-08/28/2008. During this tenure I held several different positions.

Clerk 12/02/79-02/1982

I was responsible for claims folders and making sure all documents were included when a person filed for benefits.

Data Transcriber 02/1982-01/1985

I would transcribe all data into the computer in order for recipients to receive federal benefits.

Contact Representative 01/1985-08/2008

I was responsible for day to day operations I interviewed claimants, to ascertain their needs and and resolves all problems to completion.

I handled the following issues Social Security check, Medicare, Medicare Payments, Social Security Overpayments/Underpayments. Contacting Employers regarding wages, and took Representative Payee applications and adjudicated these to completions.

I also took and adjudicated applications for Social Security Number request from US citizens to foreign born individuals with the proper documentations and identification.

Maintained up to date knowledge on all laws.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service

Assisted customers in person and via telephone.

Trained new employees by providing knowledge of specific tasks and policies.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Handled daily heavy flow of paperwork.

Educational Background

Texas City High School

Texas City, Texas, United States

GED

TCHS 1968-1971

College of the Mainlaind

Texas City, Texas, United States

Accounting

GED

Went to College but did not finish, had to quit to go to work full time for the survival of my children and myself.

Attended college from 09/1978-12/01/1979

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